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Provision of Concessionary Travel Mobility and Hidden Disabilities Assessment Services

Harrow Council

This public procurement record has 3 releases in its history.

Award

31 Jul 2025 at 14:01

Award Notice
Tender

06 Jan 2025 at 10:42

Tender Notice
Planning

18 Oct 2024 at 12:26

Planning Notice
Summary of the contracting process

Harrow Council is overseeing the procurement process for the provision of Concessionary Travel Mobility and Hidden Disabilities Assessment Services. This process, which follows an open procurement method, targets the health and social work services industry category. Located in the region UKI7, the procurement involves services such as assessments for Blue Badges, Freedom Passes, and Taxi Cards. The contract for these services commenced its tender stage early in 2025 following planning stages in late 2024. Key dates included the tender period ending on 5th February 2025 and the award process starting the same day. While the award criteria gave prominence to quality and social value, pricing held the leading weight in evaluations. Notably, EQL Limited secured the active award contract, valued at £498,914, signed on 10th June 2025.

This tender opens doors for businesses specialising in community, social, and personal services in Harrow and the surrounding areas. Service providers capable of securely managing IT systems remotely and conducting clinical assessments for travel permits are set to find substantial opportunities for growth. With contract periods planned for three years plus potential extensions, small to medium-sized enterprises (SMEs) with strengths in service delivery and system integration stand poised to benefit significantly. The engagement aspect involving stakeholder feedback illustrates a proactive stance by Harrow Council in ensuring service improvements and adapting to user needs, offering a strategic platform for businesses willing to collaborate on future service specifications. Business opportunities further include periodic reviews and renewals aligned with updates to IT systems and administrative tasks.

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Notice Information

Notice Title

Provision of Concessionary Travel Mobility and Hidden Disabilities Assessment Services

Notice Description

The London Borough of Harrow invited tenders for a service provider to support the assessment of non-automatic applications for the Concessionary Travel assessment service, which includes Blue Badges, Freedom Passes and Taxi Cards.

Lot Information

Lot 1

The Authority sought a Service Provider to deliver the Services by securely accessing the relevant IT systems as defined within the specification to remotely process specified Concessionary Travel applications. Total service volumes for the service are set out in the Service Specification. The contract consists of applications and renewals for non-automatic concessionary travel permits requiring clinical assessments. As well as the administrative work, updating of relevant IT systems, and the instigation of periodic reviews of application.

Renewal: The Authority is looking for potential service provider(s) to be awarded a contract for a period of 3 years with the option to extend for 2 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04adaf
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044759-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85000000 - Health and social work services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£498,914 £100K-£500K

Notice Dates

Publication Date
31 Jul 20251 years ago
Submission Deadline
5 Feb 2025Expired
Future Notice Date
6 Jan 2025Expired
Award Date
10 Jun 20251 years ago
Contract Period
1 Jun 2025 - 31 May 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Harrow Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HARROW
Postcode
HA3 3QN
Postcode Area
Harrow
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI74 Harrow and Hillingdon
Delivery Location
TLI7 Outer London - West and North West
Local Authority
Harrow
Electoral Ward
Greenhill
Westminster Constituency
Harrow West

Supplier Information

Number of Suppliers
1
Supplier Name

EQL Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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