Notice Information
Notice Title
Complaints and Members Enquiries Solution
Notice Description
Complaints and Members Enquiries Solution - Delivery partner capable of customising and developing the CRM platform required by Newham
Lot Information
Lot 1
Complaints and Members Enquiries Solution - Delivery partner capable of customising and developing the CRM platform required by Newham
Procurement Information
Desktop evaluation using CCS GCloud 13
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04b007
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/034107-2024
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £195,000 £100K-£500K
Notice Dates
- Publication Date
- 22 Oct 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 4 Jun 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF NEWHAM
- Contact Name
- Not specified
- Contact Email
- procurement.support@newham.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E16 2QU
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- TLI41 Hackney and Newham
-
- Local Authority
- Newham
- Electoral Ward
- Royal Albert
- Westminster Constituency
- West Ham and Beckton
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-04b007-2024-10-22T11:37:57+01:00",
"date": "2024-10-22T11:37:57+01:00",
"ocid": "ocds-h6vhtk-04b007",
"initiationType": "tender",
"tender": {
"id": "ocds-h6vhtk-04b007",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Complaints and Members Enquiries Solution",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
"mainProcurementCategory": "goods",
"description": "Complaints and Members Enquiries Solution - Delivery partner capable of customising and developing the CRM platform required by Newham",
"lots": [
{
"id": "1",
"description": "Complaints and Members Enquiries Solution - Delivery partner capable of customising and developing the CRM platform required by Newham",
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"hasOptions": false,
"status": "cancelled"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKI41"
}
],
"relatedLot": "1"
}
],
"procurementMethod": "limited",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"coveredBy": [
"GPA"
],
"procurementMethodRationaleClassifications": [
{
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"id": "D_OUTSIDE_SCOPE",
"description": "The procurement falls outside the scope of application of the directive"
}
],
"procurementMethodRationale": "Desktop evaluation using CCS GCloud 13"
},
"awards": [
{
"id": "034107-2024-1",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-COH-09910591",
"name": "HSO Enterprise Solutions Ltd"
}
]
}
],
"parties": [
{
"id": "GB-FTS-36615",
"name": "LONDON BOROUGH OF NEWHAM",
"identifier": {
"legalName": "LONDON BOROUGH OF NEWHAM",
"noIdentifierRationale": "notOnAnyRegister"
},
"address": {
"streetAddress": "Building 1000,Dockside Road",
"locality": "LONDON",
"region": "UKI41",
"postalCode": "E162QU",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "procurement.support@newham.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.newham.gov.uk",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "REGIONAL_AUTHORITY",
"description": "Regional or local authority"
},
{
"scheme": "COFOG",
"id": "01",
"description": "General public services"
}
]
}
},
{
"id": "GB-COH-09910591",
"name": "HSO Enterprise Solutions Ltd",
"identifier": {
"legalName": "HSO Enterprise Solutions Ltd",
"id": "09910591",
"scheme": "GB-COH"
},
"address": {
"locality": "Sale",
"region": "UK",
"postalCode": "M33 7RR",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme"
}
},
{
"id": "GB-FTS-8789",
"name": "Royal Courts of Justice",
"identifier": {
"legalName": "Royal Courts of Justice"
},
"address": {
"streetAddress": "The Strand",
"locality": "Holborn, London",
"postalCode": "WC2A 2LL",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-36615",
"name": "LONDON BOROUGH OF NEWHAM"
},
"contracts": [
{
"id": "034107-2024-1",
"awardID": "034107-2024-1",
"status": "active",
"value": {
"amount": 195000,
"currency": "GBP"
},
"dateSigned": "2024-06-05T00:00:00+01:00"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 3
}
]
},
"language": "en"
}