Take Home and Settle Service (THAS)

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04b06a-2024-10-23T10:35:45+01:00",
    "date": "2024-10-23T10:35:45+01:00",
    "ocid": "ocds-h6vhtk-04b06a",
    "initiationType": "tender",
    "tender": {
        "id": "PRJ 1365",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Take Home and Settle Service (THAS)",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "85100000",
            "description": "Health services"
        },
        "mainProcurementCategory": "services",
        "description": "Take Home And Settle (THAS) services is aiming to support the discharge of patients from University Hospital Lewisham and from Queen Elizabeth Hospital. The services operate within the boroughs of Lewisham & Greenwich The service provided should be support patients to be safely discharged from hospital by carrying out a number of pre-discharge checks, including, for example, checking the state of the patient's property; delivering equipment; checking key safes; and delivery of medication, in addition to its core function to support with discharge directly by taking the patient home and ensuring they are comfortably settled back in their home environment.",
        "value": {
            "amount": 678965,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "The service assists in enabling safe discharge, and preventing readmission following discharge, by undertaking pre-discharge checks where appropriate, and by accompanying people home and staying with them for a short period to ensure that they settle safely back into their home environment, and ensuring they have information on how to access services and activities if they need further support. The service is currently provided by Age UK Bromley & Greenwich. They are contracted to provide THAS services to support the discharge of patients from University Hospital Lewisham and from Queen Elizabeth Hospital. The services operate within the boroughs of Lewisham & Greenwich The current provision includes services over and above those traditionally seen as Take Home and Settle, including for example, checking the state of the patient's property; delivering equipment; checking key safes; and delivery of medication, in addition to its core function to support with discharge directly by taking the patient home and ensuring they are comfortably settled back in their home environment. The new contract will reflect this range of service scope. The service provides monthly and quarterly reports detailing its activity. The proposal is to combine the Lewisham & Greenwich services into a single contract to be procured through a single procurement process. Prospective Bidders are requested to review the contents of the guidance document carefully, register their organisation, and express their interest in the RfQ via the e-tendering portal Atamis system (Health Family). RfQ documentation can be accessed following initial registration and expression of interest via the e-tendering portal: If you have not yet registered on Atamis, please do this as soon as possible. You can register here: https://health-family.force.com/s/Welcome For advice or support in registering please contact the Atamis helpdesk: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk Additional information: Prospective Bidders are requested to review the contents of the guidance document carefully, register their organisation, and express their interest in the RfQ via the e-tendering portal Atamis system (Health Family). RfQ documentation can be accessed following initial registration and expression of interest via the e-tendering portal: If you have not yet registered on Atamis, please do this as soon as possible. You can register here: https://health-family.force.com/s/Welcome For advice or support in registering please contact the Atamis helpdesk: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85100000",
                        "description": "Health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "deliveryLocation": {
                    "description": "SEL ICB (Lewisham & Greenwich)"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
        "contractTerms": {
            "performanceTerms": "* Improve the quality of discharges for patients identified by the hospital teams as vulnerable and isolated due to having no home support system. The service will ensure that the patient's home environment is safe and heated that there is food in the house appropriate for their cultural, religious or dietary needs, and that the patient feels confident in their ability to manage at home. * There is follow up via a telephone call the following day or follow up visit, if required, when a telephone call is not an option or there are other communication barriers or a call remains unanswered, , to ensure that the person taken home is managing well on their own. If they are not, a referral is made to other services including adult social care services. * Reduced readmissions - Take Home & Settle services provided locally have evidenced that only 2% of patients who benefit from the 'take home and settle' service are readmitted to hospital 30 days after discharge. * Improve the confidence of patients and their families when being discharged home from hospital Reporting: The service will report monthly on the following: * Number of referrals to the service from each LGT site & community site * Date & source of referral (Site, Ward and /or other) * Time of day / day of week provided * Response time (target 30 minutes) * Whether referrals are accepted / completed or cancelled * Details of other support offered / reasons why referrals have not been completed or cancelled * Number of items of equipment delivered from UHL * Promotion activity The service will also provide a quarterly report including the following: * Summary of activity during quarter & any issues impacting positively or negatively on service delivery * Readmission rates of patients supported (where data is available from LGT) * Case Study reflecting outcomes from THAS service * Patient feedback (including feedback from carers) * Demographic summary of patients using the service showing age, gender and ethnicity Service targets: * Target for THAS is 50 patients per month for each Lewisham and 40 patients for Greenwich(based on previous years data borough, * Response time from referral: 30 minutes * Patient feedback is 80% good or excellent * Increase in number of patients collected during morning shift noting that this is dependent on times of discharge which are not within the service's control * Increase use of THAS during weekends noting that this is dependent on times of discharge which are not within the service's control * Proportion of referrals completed: 85% * Proportion of referrals where the Provider was responsible for non-completion of the referral: 10% The Provider will continue to promote THAS across the relevant hospital and community sites, particularly targeting the 9-1 and weekend shifts to encourage the number of referrals made during these times."
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2024-11-22T17:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        }
    },
    "parties": [
        {
            "id": "GB-NHS-72Q",
            "name": "SEL ICB (Lewisham & Greenwich)",
            "identifier": {
                "legalName": "SEL ICB (Lewisham & Greenwich)",
                "id": "72Q",
                "scheme": "GB-NHS"
            },
            "address": {
                "streetAddress": "NHS South East London 160 Tooley Street",
                "locality": "LONDON",
                "region": "UKI",
                "postalCode": "SE1 2TZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "hub.queries@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.selondonics.org",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "07",
                        "description": "Health"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-NHS-72Q",
        "name": "SEL ICB (Lewisham & Greenwich)"
    },
    "language": "en"
}