Award

BTA2005 IT Service Desk

VISITBRITAIN/VISITENGLAND

This public procurement record has 1 release in its history.

Award

01 Nov 2024 at 15:01

Summary of the contracting process

The procurement process for the "BTA2005 IT Service Desk" has been concluded. The buying organisation, VisitBritain/VisitEngland, sought to provide an 'Extended Hours’ Service Desk to its 21 overseas locations and its Head Office based in London. This contract, classified under "Information technology services" (CPV: 72222300), reached the award stage with Little Fish (UK) Limited being the chosen supplier. The procurement employed a limited method, specifically a framework further competition under the CCS Technology Services 3 (RM6100), and falls outside the directive scope, as it did not involve a prior publication of a call for competition. The contract, valued at £218,791, was signed on 1st October 2024.

This procurement presents significant business growth opportunities, particularly for companies specialising in IT services and support. As the procurement focused on the quality of service (70%) and price (30%), businesses with a robust capability in providing high-standard, extended operational hours of IT support would be highly competitive in such tenders. The framework further competition process highlights opportunities for businesses already recognised within the procurement frameworks to leverage their existing certifications and partnerships.

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Notice Title

BTA2005 IT Service Desk

Notice Description

Provision of a Follow the Sun' or 'Extended Hours' Service Desk to BTA 's 21 locations<br/>overseas and a Head Office based in London.

Lot Information

Lot 1

Route to market Framework Further Competition. CCS Technology Services 3. RM6100.

Procurement Information

Route to market Framework Further Competition. CCS Technology Services 3. RM6100.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04b35f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035512-2024
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£218,791 £100K-£500K

Notice Dates

Publication Date
1 Nov 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Sep 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
VISITBRITAIN/VISITENGLAND
Contact Name
Procurement Team
Contact Email
procurement@visitbritain.org
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4AJ
Post Town
Birmingham
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified

Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

LITTLE FISH (UK

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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