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Housing Services & Resident Engagement Surveys

Westminster City Council

This public procurement record has 1 release in its history.

Tender

13 Nov 2024 at 15:38

Tender Notice
Summary of the contracting process

Westminster City Council is conducting a public procurement process titled "Housing Services & Resident Engagement Surveys" within the industry category of survey services. The primary objective is to appoint an independent market research company to evaluate performance and satisfaction among housing service users, including Housing Needs service users and social housing tenants and leaseholders in the City of Westminster. This procurement, which adopts an open procedure method, is currently in the tender stage, with a submission deadline set for 13th December 2024. The contract period will start on 1st April 2025 and end on 31st March 2028, with a possible extension of two one-year renewals. The project is based in the UKI32 region, covering the City of Westminster.

This tender provides a significant opportunity for market research companies that specialise in survey conduction and analysis to secure a substantial contract with the potential for an extended engagement. The successful business will be responsible for conducting monthly perception and transactional surveys, data reporting, and performing in-depth analyses to understand the drivers of satisfaction and dissatisfaction among housing service users. Firms with proven expertise in survey services, particularly those experienced in customer satisfaction and insight reporting, are well-suited to compete for this contract. Engaging in such a project can offer enhanced visibility and the prospect for long-term collaboration with a prominent public authority.

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Notice Information

Notice Title

Housing Services & Resident Engagement Surveys

Notice Description

This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.

Lot Information

Lot 1

The successful supplier will be required to carry out monthly perception (including the Tenant Satisfaction Measures - TSMs) and transactional surveys and provide data and insight reporting on performance and satisfaction from housing service users. Additionally, they will be required to take the findings of satisfaction surveys and carry out deep-dives to better understand the root causes of satisfaction and dissatisfaction. This insight and research programme will include but not be limited to focus groups and one to one interview. The insight provided will be used to appraise and better understand WCC housing services performance as well as to contribute to wider reporting in the Growth, Planning and Housing directorate.

Renewal: 1 year + 1 year

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04b63a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/036757-2024
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79311200 - Survey conduction services

79311210 - Telephone survey services

79311300 - Survey analysis services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£850,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Nov 20241 years ago
Submission Deadline
13 Dec 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Westminster City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI32 Westminster
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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