This public procurement record has 3 releases in its history.

Award

28 Nov 2025 at 18:43

TenderUpdate

08 Jan 2025 at 10:01

Tender

20 Nov 2024 at 15:52

Summary of the contracting process

The Keeping Well Services Framework is a comprehensive initiative launched by Sunderland City Council, focusing on the provision of social work and related services. This procurement process encompasses several lots targeting different regions within Sunderland, such as Sunderland East, West, Coalfields, Washington, and Sunderland North, with additional services like overnight care and carer relief. The procurement stage has advanced to contract award, as confirmed on 28 November 2025. The open procedure has secured active contracts with multiple contractors, ensuring coverage across various care and support needs for adults over 18 years. The framework aims to strengthen the care services sector significantly across the region under the governance of Sunderland City Council.

This tender presents substantial opportunities for businesses operating in the health and social care sectors, particularly those offering care at home and support services. Organisations specialising in providing care services and possessing capabilities in handling large-scale frameworks will find this contract particularly suitable, given the scale and scope of the services required. Small and medium enterprises with innovative care solutions and the ability to deliver quality and value could also thrive by partnering or subcontracting under the awarded framework. The successful bidders have been assessed primarily on the quality of their service, a vital aspect for any new entrants considering future participation in such tenders.

How relevant is this notice?

Notice Title

Keeping Well Services Framework

Notice Description

Framework for the provision of Keeping Well Services (Care & Support at Home for Adults over 18 Years) Lots 1 to 5 - Care & Support at Home * Lot 1 - Sunderland East * Lot 2 - Sunderland West * Lot 3 - Coalfields * Lot 4 - Washington * Lot 5 - Sunderland North Lot 6 - Care and Support in the Home: Overnight Care Lot 7 - Live in Care Service Lot 8 - Carer Support Service (Carer Relief) Lot 9 - Support Services (Ad-Hoc) Care and Support in the Home

Lot Information

Care and Support in the Home Daytime (Sunderland East)

Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years

Care and Support in the Home Daytime (Sunderland West)

Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years

Care and Support in the Home Daytime (Coalfields)

Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years

Care and Support in the Home Daytime (Washington)

Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years

Care and Support in the Home Daytime (Sunderland West)

Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years

Care & Support in the Home - Overnight Care

Single contractor lot for the provision of Care & Support for Adults over 18 years : Full Overnight Service and Overnight Pop in Service

Live in Care Service

Single Contractor lot for the provision of live in Care & Support in the Home for Adults over 18 years

Carer Support Service (Carer Relief)

Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years for people living in their own home who are supported by an unpaid Carer. The Service will support Adult Carers aged 18 years or over to have a break from their caring role

Support Services (Ad hoc) Care & Support in the Home

Multiple Contractor lot for the provision of Care & Support in the Home for Adults over 18 years on an ad hoc basis.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04bd66
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078280-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£100,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Nov 20259 months ago
Submission Deadline
7 Jan 2025Expired
Future Notice Date
Not specified
Award Date
24 Oct 202510 months ago
Contract Period
16 Jun 2025 - 18 Jun 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
Sunderland City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUNDERLAND
Postcode
SR1 3AA
Postcode Area
Sunderland
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
TLC23 Sunderland

Local Authority
Sunderland
Electoral Ward
Millfield
Westminster Constituency
Sunderland Central

Supplier Information

Number of Suppliers
11
Supplier Names

Allbrite Medical Staffing Ltd T/A Allbrite Care

Care Quality Services Ltd

Collens Healthcare Ltd

Comfort Call Limited

Elegance Care and Support Ltd

Hales Group Ltd

Kelly Park Limited

The Care and Support Group Ltd

Thorncliffe Homecare Limited (Hark Group Holdings)

Vestra Homecare Limited

Westhome Care Services

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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