Tender

Personal Assistant Register Software

NORFOLK COUNTY COUNCIL

This public procurement record has 3 releases in its history.

TenderUpdate

14 Mar 2025 at 13:12

Tender

21 Feb 2025 at 14:07

Planning

21 Nov 2024 at 13:49

Summary of the contracting process

Norfolk County Council is re-procuring its Direct Payments Support Services (DPSS) with the aim of acquiring a new PA Register software. This procurement falls under the Software package and information systems category within the goods sector. Located in Norfolk, UK, the procurement is currently at the Tender stage, with key dates for submission including the extended deadline on 14th April 2025 at 11:00 AM UK time. Demonstrations of shortlisted software are scheduled for 5th to 9th May 2025. The total contract value is estimated at £280,000 and offers a contract period of 1080 days, with potential extensions of up to 48 months in 24-month increments.

This tender presents significant business growth opportunities for software providers, especially those specialising in cloud-based, multi-user systems. Companies offering robust software programming and consultancy services will be well-suited to compete for this contract. The successful bidder will help DPSS streamline the recruitment process for personal care assistants, ensure legal compliance, improve user experience, and support the growth of DPSS services. With the contract potentially being assigned to successor authorities within the Norfolk and Suffolk regions, businesses securing this tender may benefit from expanded future opportunities.

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Notice Title

Personal Assistant Register Software

Notice Description

The Direct Payment Support Service (DPSS) provides support to individual employers who receive funds (direct payments) from the council to support care services. The DPSS currently provides support to 1400 individual employers to advertise, shortlist, and onboard personal care assistants. The system will need to be accessible to a wide-ranging audience as well as being overseen and supported by NCC staff. DPSS is looking for a new PA Register software that can provide the following benefits:* Improve the recruitment process efficiency and reporting.* Ensure compliance with the UK Employment law and discrimination laws.* Enhance the user experience and satisfaction of the DPSS clients and staff, by providing online access, self-service options, and timely communication.* Reduce the operational costs and risks associated with the recruitment of PA's.* Support the growth and development of the DPSS and its services.

Lot Information

Lot 1

The Direct Payment Support Service (DPSS) provides support to individual employers who receive funds (direct payments) from the council to support care services. The DPSS currently provides support to 1400 individual employers to advertise, shortlist, and onboard personal care assistants. The system will need to be accessible to a wide-ranging audience as well as being overseen and supported by NCC staff. DPSS is looking for a new PA Register software that can provide the following benefits:* Improve the recruitment process efficiency and reporting.* Ensure compliance with the UK Employment law and discrimination laws.* Enhance the user experience and satisfaction of the DPSS clients and staff, by providing online access, self-service options, and timely communication.* Reduce the operational costs and risks associated with the recruitment of PA's.* Support the growth and development of the DPSS and its services.Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.

Renewal: The Contract may be extended by up to 48 months in 24-months increments at the Council's discretion.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04bd9e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009436-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£280,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Mar 202511 months ago
Submission Deadline
23 Mar 2025Expired
Future Notice Date
13 Jan 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NORFOLK COUNTY COUNCIL
Contact Name
Not specified
Contact Email
sourcingteam@norfolk.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk

Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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