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Provision of welfare benefit, debt and housing advice services

Birmingham City Council

This public procurement record has 2 releases in its history.

Award

25 Jun 2025 at 12:57

Award Notice
Tender

25 Nov 2024 at 11:05

Tender Notice
Summary of the contracting process

Birmingham City Council has concluded a procurement process for the "Provision of welfare benefit, debt and housing advice services," focusing on offering face-to-face advice in community settings across Birmingham. This contract, valued at £2,000,000, covers the service category of community services (CPV code 75200000) and primarily involves third sector advice providers. The procurement was carried out using an open procedure and encompassed four distinct lots—North, South, East, and West & Central—with a contract period of three years and the possibility of a two-year extension. The procurement process commenced with tenders due by 8th January 2025, and the contracts were signed on 28th May 2025. These services were intended to be located in Community Library Hubs throughout Birmingham, enhancing access to welfare, debt, and housing advice.

This tender offers significant opportunities for small and medium enterprises (SMEs) in the advice service industry, particularly those specialising in the provision of face-to-face advisory services. Organisations such as Birmingham Citizens Advice Bureau Service and Birmingham Settlement were successful due to their alignment with the council's requirements for quality and social value, as well as their capacity to deliver comprehensive advisory solutions. Companies capable of integrating preventative advice mechanisms and digital first approaches will find this contract particularly advantageous. The spread of geographic lots ensures diverse service provision, opening pathways for various suppliers to engage with the council's strategic objectives of improving public health and financial outcomes in the community. Businesses with a collaborative ethos and the ability to work flexibly within community settings are ideally placed to benefit from such opportunities.

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Notice Information

Notice Title

Provision of welfare benefit, debt and housing advice services

Notice Description

The Council wishes to establish a Contract for the provision of welfare benefit, debt and housing advice services.This contract is for independent third sector advice providers to deliver services relating primarily to welfare benefits, debt and housing advice to the citizens of Birmingham via face-to-face advice services. These services will likely be collocated with the Council within Community Library Hubs. There will be flexibility to deal with brief enquiries as well as to provide more detailed casework that delivers sustained improved financial and other outcomes for citizens.The services have been divided into 4 Lots: Lot 1 - Face-to-Face Advice and Area Leadership Role - NorthLot 2 - Face-to-Face Advice and Area Leadership Role - SouthLot 3 - Face-to-Face Advice and Area Leadership Role - EastLot 4 - Face-to-Face Advice and Area Leadership Role - West and Central

Lot Information

Face-to-Face Advice and Area Leadership Role - North

The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via 'Community Library 'Hubs' and potentially at other community 'spokes' or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - North

Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

Face-to-Face Advice and Area Leadership Role - South

The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via 'Community Library 'Hubs' and potentially at other community 'spokes' or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - South

Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

Face-to-Face Advice and Area Leadership Role - East

The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via 'Community Library 'Hubs' and potentially at other community 'spokes' or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - East

Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

Face-to-Face Advice and Area Leadership Role - West and Central

The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via 'Community Library 'Hubs' and potentially at other community 'spokes' or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - West and Central

Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04be51
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035057-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75200000 - Provision of services to the community

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£546,312 £500K-£1M

Notice Dates

Publication Date
25 Jun 20251 years ago
Submission Deadline
8 Jan 2025Expired
Future Notice Date
Not specified
Award Date
28 May 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Birmingham City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLG31 Birmingham
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
2
Supplier Names

Birmingham Citizens Advice Bureau Service Limited

Birmingham Settlement

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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