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The Provision of Debt Management and Sheriff Officer Services

Glasgow City Council

This public procurement record has 2 releases in its history.

Award

29 Apr 2025 at 16:34

Award Notice
Tender

06 Dec 2024 at 12:23

Tender Notice
Summary of the contracting process

This contracting process, initiated by Glasgow City Council, focuses on procuring services for Debt Management and Sheriff Officer Services. The procurement is structured across seven lots, including Council Tax placements, Non-Domestic Rates, Sundry Debt, Fixed Penalties, and Housing Benefit Overpayments. It operates under the open procedure as per the EU legal framework outlined in Directive 2014/24/EU. The procurement process commenced with a deadline for tender submission on 14th January 2025, and the subsequent award notice was dated 29th April 2025. The contracts are being implemented in Glasgow City, under the CPV classification of collection agency services, with an estimated total value of £5,000,000. Key suppliers involved include Scott & Co (Scotland) LLP and George Walker & Co. T/A Walker Love.

This tender offers significant opportunities for businesses specialising in financial and legal services, particularly those with expertise in debt collection and management within local government settings. Companies with Cyber Essentials certification, compliance with Payment Card Industry Data Security Standards, and adequate infrastructure for secure file transfers will have a competitive edge. The procurement process also supports SMEs, as evidenced by the active participation of such enterprises. The framework agreement arrangement allows multiple suppliers to engage, fostering opportunities for business growth and professional network expansion. Besides, the emphasis on community benefits and Fair Work First criteria signals Glasgow City Council's commitment to sustainable procurement practices, potentially attracting organisations with strong corporate social responsibility policies.

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Notice Information

Notice Title

The Provision of Debt Management and Sheriff Officer Services

Notice Description

Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services. The contract has been allocated into 7 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax (Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Fixed Penalties Lot 6 - Housing Benefit Overpayments Lot 7 - Sheriff Officers (not connected to Lots 1 - 6)

Lot Information

Council Tax (First Placement)

The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid council tax. The supplier of Lot 1 will receive the majority of council tax cases; however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following: - customers who have a history of payment activity or customers who have fallen into arrears for the first time - customers who have vacated the property and may require to be traced The caseload may also contain customers that are liable to pay council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge for long term empty properties and second homes. The successful supplier will assist the council with collection of debt in these cases and where appropriate trace absent owners.

Council Tax (Second Placement)

The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate council tax collection from customers with a history of non-payment. The supplier will assist the council in the collection of council tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.

Non-Domestic Rates

The council seeks the services of a Debt Management Partner and Sheriff Officer to assist the council in the collection of Non-Domestic Rates, Business Improvement Districts (BIDS), Civil penalties and the Visitor Levy. They will take a holistic and innovative approach to investigation, confirmation of liability, recovery and collection. The Lot 3 supplier will provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City boundary.

Sundry Debt

The council seeks the services of a Debt Management Partner for collection of unpaid Accounts Receivable or Sundry Debts. The council and its Affiliated Bodies provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued by council departments or affiliated bodies. The council may also be required to administer and collect a range of sundry charges introduced during the period of this framework agreement. Additional levy's or any other additional fees administered by the council family will also be included in the scope of this lot.

Fixed Penalties

The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice. The successful supplier will also provide collection and enforcement services to any similar new scheme where a fixed penalty is applied.

Sheriff Officers (not connected to Lots 1 - 6)

The council seeks to appoint a supplier to provide Sheriff Officer services to a framework for the execution of general citation and diligence services for the council not connected to Lots 1-6. The successful supplier will commit sufficient resources to the work allocated in order to meet the service level requirements of this contract.

Housing Benefit Overpayments

The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid Housing Benefit Overpayments (HBOP). The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04c2fb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017737-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£5,115,146 £1M-£10M

Notice Dates

Publication Date
29 Apr 20251 years ago
Submission Deadline
14 Jan 2025Expired
Future Notice Date
Not specified
Award Date
1 Apr 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
October 2028

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Glasgow City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 1DU
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North East

Supplier Information

Number of Suppliers
2
Supplier Names

George Walker & Co. T/A Walker Love

Scott & Co (Scotland) LLP

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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