Notice Information
Notice Title
Contact Centre Replacement
Notice Description
Contact Centre Replacement
Lot Information
Lot 1
The Gentoo Group requires a Contact Centre as a Service (CCaaS). The Group will utilise the G-Cloud 13 Framework Agreement - using the Direct Award process as outlined in the CCS Buyer guide. The Contract Agreement will be for an initial 36 month period, with an option to extend for a further 1 x 12months. The total contract duration will not exceed 48 months.
Options: 1 x 12 month extension
Procurement Information
Gentoo Group utilised the GCloud solution to procure this service. Following the 6 stage Direct Award process as outlined in their Buying Guide. GCloud is an online catalogue where public sector customers such as Gentoo Group can buy cloud-based computing services such as hosting, software and cloud support.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04c656
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/039913-2024
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64000000 - Postal and telecommunications services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £307,500 £100K-£500K
Notice Dates
- Publication Date
- 11 Dec 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 8 Nov 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- GENTOO GROUP
- Contact Name
- Neil Dixon
- Contact Email
- 067389@logon.tothedomain.com
- Contact Phone
- Not specified
Buyer Location
- Locality
- SUNDERLAND
- Postcode
- SR3 3XR
- Post Town
- Sunderland
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC44 Sunderland
- Delivery Location
- TLC2 Northumberland, and Tyne and Wear
-
- Local Authority
- Sunderland
- Electoral Ward
- Doxford
- Westminster Constituency
- Houghton and Sunderland South
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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