Notice Information
Notice Title
Salesforce Customer Relationship Management (CRM) Solution Delivery Partner
Notice Description
Stonewater is pleased to invite interested and qualified suppliers to participate in a competitive process to deliver Salesforce's Customer Relationship Management (CRM) solution, hereafter referred to as 'The Tender'. The implementation of the chosen CRM solution is part of Stonewater's journey towards achieving a number of key business objectives: *Transforming Customer Service: Enhancing the way we deliver customer service at Stonewater, ensuring a more streamlined, responsive and customer-focused experience. *Eliminating Legacy System Constraints: Addressing the limitations of our current legacy systems by implementing a modern solution that overcomes inefficiencies and operational roadblocks. *Enhancing Agility: Increasing organisational agility through a platform that supports an ecosystem of apps and flexible bolt-on features, allowing for easier adaptation to future needs and technological advancements.
Lot Information
Lot 1
Open Procedure: The Open Procedure is a single-stage, competitive and transparent procurement method where all interested suppliers are invited to submit their tenders. This approach ensures that every eligible supplier has the opportunity to participate and be considered for inclusion. Process Description: 1.Invitation to Tender: All potential suppliers are invited to submit their tenders in response to this procurement notice. The invitation will detail the requirements, scope of work, and specific criteria for how each bid will be assessed and scored. 2.Submission of Tenders: Suppliers must submit their tenders by the specified deadline. Submissions should include both their written technical responses and financial proposals, addressing the key requirements of the project. 3.Evaluation: oQualitative Evaluation: This will be assessed in two stages: (a) Bidders will provide written responses to the questions included in Document 3 - Questions. The evaluation will assess the quality, expertise, and suitability of each supplier's proposed approach and experience in delivering the required solution. It will also review their ability to support change management across Stonewater, as well as other aspects, such as their approach to delivering social value and sustainability initiatives. Answers will be completed on Stonewater's e-tendering portal, with Document 3 being used for guidance only. (b) The three highest placed bidders, following the conclusion of the evaluation of the written responses and commercial submissions, will be invited for a final stage interview. All information, including the questions that will be posed to bidders in this section can be found in Document 5 - Supplier Interview Questions. oQuantitative Evaluation: This will focus on the total price submitted by each bidder. Pricing will be assessed on a time and materials basis, using a pre-written submission document to ensure alignment with Stonewater's target cost for the project and the associated budgetary constraints. 4.Appointment to Contract: It is Stonewater's intention to appoint one supplier for the delivery of this project, based on the outcome of this tender exercise. 5.Contract Award: The successful bidder will be notified and formally appointed under contract, subject to negotiation and all checks and approvals being successfully achieved. Unsuccessful suppliers will be informed of the decision and will be provided with feedback on why they were unsuccessful. 6.Contract Management: Following appointment, the successful bidder will be expected to adhere to the terms of the contract and deliver the required services as outlined. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/KQ6C9EWJ3V
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04cfb7
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/001107-2025
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72200000 - Software programming and consultancy services
Notice Value(s)
- Tender Value
- £1,200,000 £1M-£10M
- Lots Value
- £1,000,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Jan 20251 years ago
- Submission Deadline
- 12 Feb 2025Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- STONEWATER LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LEICESTER
- Postcode
- LE8 6EP
- Post Town
- Leicester
- Country
- England
-
- Major Region (ITL 1)
- TLF East Midlands (England)
- Basic Region (ITL 2)
- TLF2 Leicestershire, Rutland and Northamptonshire
- Small Region (ITL 3)
- TLF22 Leicestershire CC and Rutland
- Delivery Location
- Not specified
-
- Local Authority
- Blaby
- Electoral Ward
- North Whetstone
- Westminster Constituency
- South Leicestershire
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-04cfb7-2025-01-13T19:05:24Z",
"date": "2025-01-13T19:05:24Z",
"ocid": "ocds-h6vhtk-04cfb7",
"description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Software-programming-and-consultancy-services./KQ6C9EWJ3V To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/KQ6C9EWJ3V GO Reference: GO-2025113-PRO-29113275",
"initiationType": "tender",
"tender": {
"id": "00502-CS",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Salesforce Customer Relationship Management (CRM) Solution Delivery Partner",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "72200000",
"description": "Software programming and consultancy services"
},
"mainProcurementCategory": "services",
"description": "Stonewater is pleased to invite interested and qualified suppliers to participate in a competitive process to deliver Salesforce's Customer Relationship Management (CRM) solution, hereafter referred to as 'The Tender'. The implementation of the chosen CRM solution is part of Stonewater's journey towards achieving a number of key business objectives: *Transforming Customer Service: Enhancing the way we deliver customer service at Stonewater, ensuring a more streamlined, responsive and customer-focused experience. *Eliminating Legacy System Constraints: Addressing the limitations of our current legacy systems by implementing a modern solution that overcomes inefficiencies and operational roadblocks. *Enhancing Agility: Increasing organisational agility through a platform that supports an ecosystem of apps and flexible bolt-on features, allowing for easier adaptation to future needs and technological advancements.",
"value": {
"amount": 1200000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "Open Procedure: The Open Procedure is a single-stage, competitive and transparent procurement method where all interested suppliers are invited to submit their tenders. This approach ensures that every eligible supplier has the opportunity to participate and be considered for inclusion. Process Description: 1.Invitation to Tender: All potential suppliers are invited to submit their tenders in response to this procurement notice. The invitation will detail the requirements, scope of work, and specific criteria for how each bid will be assessed and scored. 2.Submission of Tenders: Suppliers must submit their tenders by the specified deadline. Submissions should include both their written technical responses and financial proposals, addressing the key requirements of the project. 3.Evaluation: oQualitative Evaluation: This will be assessed in two stages: (a) Bidders will provide written responses to the questions included in Document 3 - Questions. The evaluation will assess the quality, expertise, and suitability of each supplier's proposed approach and experience in delivering the required solution. It will also review their ability to support change management across Stonewater, as well as other aspects, such as their approach to delivering social value and sustainability initiatives. Answers will be completed on Stonewater's e-tendering portal, with Document 3 being used for guidance only. (b) The three highest placed bidders, following the conclusion of the evaluation of the written responses and commercial submissions, will be invited for a final stage interview. All information, including the questions that will be posed to bidders in this section can be found in Document 5 - Supplier Interview Questions. oQuantitative Evaluation: This will focus on the total price submitted by each bidder. Pricing will be assessed on a time and materials basis, using a pre-written submission document to ensure alignment with Stonewater's target cost for the project and the associated budgetary constraints. 4.Appointment to Contract: It is Stonewater's intention to appoint one supplier for the delivery of this project, based on the outcome of this tender exercise. 5.Contract Award: The successful bidder will be notified and formally appointed under contract, subject to negotiation and all checks and approvals being successfully achieved. Unsuccessful suppliers will be informed of the decision and will be provided with feedback on why they were unsuccessful. 6.Contract Management: Following appointment, the successful bidder will be expected to adhere to the terms of the contract and deliver the required services as outlined. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/KQ6C9EWJ3V",
"awardCriteria": {
"criteria": [
{
"name": "Responses to Written Technical Questions",
"type": "quality",
"description": "40"
},
{
"name": "Interviews",
"type": "quality",
"description": "20"
},
{
"name": "Commercial Proposal",
"type": "cost",
"description": "40"
}
]
},
"value": {
"amount": 1000000,
"currency": "GBP"
},
"contractPeriod": {
"durationInDays": 720
},
"hasRenewal": false,
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "active"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UK"
}
],
"deliveryLocation": {
"description": "UNITED KINGDOM"
},
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission",
"written"
],
"submissionMethodDetails": "https://www.delta-esourcing.com/",
"documents": [
{
"id": "economic",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical",
"documentType": "technicalSelectionCriteria"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2025-02-12T17:00:00Z"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"endDate": "2025-08-12T23:59:59+01:00"
}
},
"awardPeriod": {
"startDate": "2025-02-13T09:00:00Z"
},
"bidOpening": {
"date": "2025-02-13T09:00:00Z"
},
"hasRecurrence": false,
"contractTerms": {
"hasElectronicOrdering": true,
"electronicInvoicingPolicy": "allowed",
"hasElectronicPayment": true
}
},
"parties": [
{
"id": "GB-FTS-24926",
"name": "Stonewater Limited",
"identifier": {
"legalName": "Stonewater Limited"
},
"address": {
"streetAddress": "Suite C, Lancaster House, Enderby Road",
"locality": "Leicester",
"region": "UK",
"postalCode": "LE8 6EP",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 7387024336",
"email": "andrew.russell@stonewater.org",
"url": "https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Software-programming-and-consultancy-services./KQ6C9EWJ3V"
},
"roles": [
"buyer",
"reviewBody"
],
"details": {
"url": "https://www.stonewater.org/",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
]
}
},
{
"id": "GB-FTS-24927",
"name": "Stonewater Limited",
"identifier": {
"legalName": "Stonewater Limited"
},
"address": {
"streetAddress": "Grange Business Park, Enderby Road",
"locality": "Leicester",
"postalCode": "LE8 6EP",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 7387024336",
"email": "andrew.russell@stonewater.org"
},
"roles": [
"mediationBody",
"reviewContactPoint"
],
"details": {
"url": "https://www.stonewater.org"
}
}
],
"buyer": {
"id": "GB-FTS-24926",
"name": "Stonewater Limited"
},
"language": "en"
}