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Healthwatch Wakefield

The Council of the City of Wakefield

This public procurement record has 4 releases in its history.

Award

17 Nov 2025 at 14:37

Award Notice
Tender

17 Feb 2025 at 12:11

Tender Notice
TenderUpdate

20 Jan 2025 at 09:48

Tender Notice
Planning

17 Jan 2025 at 10:21

Planning Notice
Summary of the contracting process

The public procurement process for the Healthwatch Wakefield service, managed by The Council of the City of Wakefield, aims to improve health and social care services within the Wakefield district. This service aligns with national standards set by Healthwatch England and includes a statutory role in empowering local participation, particularly from under-represented groups. The procurement category is services under CPV code 85000000, health and social work services, located in the UKE45 region. The procurement utilised an Open Competitive Light Touch Regime Procedure under CPR 2015, with two bids received, resulting in an award to Healthwatch Wakefield Ltd. This contract commenced on 1st October 2025 and will initially run for three years, with the potential to extend up to ten years, concluding in 2035.

This tender presents significant opportunities for business growth by offering a considerable contract valued at £295,305 per annum. Businesses specialising in health and social care services, particularly those with experience in community engagement and advocacy, would be well-suited to compete for such contracts. Small and medium-sized enterprises (SMEs) focusing on empowering diverse community voices and supporting public involvement in health service commissioning and delivery could gain considerable traction by participating in this procurement process.

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Notice Information

Notice Title

Healthwatch Wakefield

Notice Description

Healthwatch Wakefield is a statutory service which influences and shapes the improvement of Health and Social Care services in Wakefield district or accessed by Wakefield district residents. It follows national standards set by Healthwatch England and is designed to empower local people to influence services. It promotes greater patient and public involvement by actively encouraging participation from residents, particularly seldom heard and under-represented groups such as young people and those facing health inequalities, to ensure diverse voices are represented. Additionally, it strengthens the role of the public in the commissioning, delivery, and scrutiny of local services. The service will also provide a Wakefield Independent Health Complaints Advocacy Service; a free, independent, and impartial service. The core purpose of the Independent Health Complaints Advocacy Service is to ensure that people who use local NHS services have access to the support they need to clarify and articulate their concerns, to navigate the complaints process and to pursue a resolution to the satisfaction of the people using services or the exhaustion of the process. The Service will play no role in relation to matters where a complainant determines to resort to direct legal action other than appropriate signposting.

Lot Information

Healthwatch Wakefield

The process undertaken for the procurement of the Healthwatch Wakefield service was an Open Competitive Light Touch Regime Procedure under CPR 2015. The objective of the procurement process was to appoint a single supplier to provide the Healthwatch Wakefield Service. The Healthwatch Wakefield service will also signpost local people with any complaints they may wish to progress in relation to Social Care and/or an NHS service provision to the Wakefield Independent Health Complaints Advocacy Service, which will be provided under the umbrella of the Healthwatch Wakefield Service. The contract will commence 1st October 2025 with an initial term of 3 years; therefore the expiry date will be 30 September 2028. The Council may extend the Contract by up to a further 7 years, making the final possible expiry date 30 September 2035

Options: The Council may extend the Contract by up to a further 7 years, making the final possible expiry date 30 September 2035.

Renewal: The contract will be subject to renewal at the end of the next contract term.

NHS Complaints Advocacy Service

Open LTR Procurement Procedure

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04d3fc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074434-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£2,953,050 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£295,305 £100K-£500K

Notice Dates

Publication Date
17 Nov 20259 months ago
Submission Deadline
16 Apr 2025Expired
Future Notice Date
17 Feb 2025Expired
Award Date
1 Oct 202511 months ago
Contract Period
1 Oct 2025 - 30 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled, Planned
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Council of the City of Wakefield
Additional Buyers

WAKEFIELD COUNCIL

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WAKEFIELD
Postcode
WF1 2HQ
Postcode Area
Wakefield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
TLE45 Wakefield
Local Authority
Wakefield
Electoral Ward
Wakefield North
Westminster Constituency
Wakefield and Rothwell

Supplier Information

Number of Suppliers
1
Supplier Name

Healthwatch Wakefield Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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