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Procurement of Civil Legal Advice services from September 2025

The Legal Aid Agency

This public procurement record has 3 releases in its history.

Award

03 Jul 2025 at 17:00

Award Notice
Award

03 Jul 2025 at 15:32

Award Notice
Tender

29 Jan 2025 at 16:15

Tender Notice
Summary of the contracting process

The Legal Aid Agency (LAA), based in London, has completed a procurement process for Civil Legal Advice services, set to begin in September 2025. The tender sought to award contracts across three categories: Discrimination, Education, and Housing and Debt, and is classified under CPV code 79100000 for legal services. With an open procurement method, the process followed an open procedure. It commenced with a bidding deadline on 7 March 2025, and the contracts, divided into lots, will be in effect from 1 September 2025 to 31 August 2028, including delivery across England and Wales. The procurement stage is complete, as the awards have been made and contracts signed on 16 June 2025, with notable suppliers including Citizens Advice Gateshead, Stephensons Solicitors LLP, and others.

This tender provides a substantial opportunity for businesses in the legal sector, particularly those specialising in discrimination, education, and housing law, to participate in a multi-year government contract. Small and medium-sized enterprises (SMEs) that focus on providing specialised legal consultancy and advice services stand to gain from this contract due to the tailored nature of the contracts and the considerable financial value attached to each lot. The contract's diversity in subject matter allows for varied expertise, enabling firms with specialised teams to expand their portfolios and increase their market presence within the UK. This creates growth opportunities for firms that can deliver comprehensive telephone advice services efficiently across multiple legal categories.

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Notice Information

Notice Title

Procurement of Civil Legal Advice services from September 2025

Notice Description

The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract. We were seeking to award: * Up to 4 Discrimination contracts; and * Up to 5 Education contracts; and * Up to 3 Housing and Debt contracts. The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline"). All Tenders were completed and submitted using the eTendering system. This was accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk Late submissions were not considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline. CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination). II.1.5) Estimated total value II.1.6) Information about lots This contract is divided into lots: yes Tenders could be submitted for: all lots

Lot Information

Procurement of Civil Legal Advice services from September 2025 - Education

The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract. We were seeking to award: * Up to 5 Education contracts The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline"). All Tenders were completed and submitted using the eTendering system. This could be accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk Late submissions were not considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline. CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination).

Procurement of Civil Legal Advice services from September 2025 - Discrimination

The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract. We were seeking to award: * Up to 4 Discrimination contracts The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline"). All Tenders were completed and submitted using the eTendering system. This was accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk Late submissions were not be considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline. CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination). Additional information: Procurement of Civil Legal Advice services from September 2025 - Housing and Debt

Procurement of Civil Legal Advice services from September 2025 - Housing and Debt

The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract. We were seeking to award: * Up to 3 Housing and Debt contracts. The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline"). All Tenders were completed and submitted using the eTendering system. This was accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk Late submissions were not considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline. CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04d720
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037252-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79100000 - Legal services

Notice Value(s)

Tender Value
Not specified
Lots Value
£9,159,482 £1M-£10M
Awards Value
Not specified
Contracts Value
£5,055,167 £1M-£10M

Notice Dates

Publication Date
3 Jul 20251 years ago
Submission Deadline
7 Mar 2025Expired
Future Notice Date
Not specified
Award Date
16 Jun 20251 years ago
Contract Period
1 Sep 2025 - 31 Aug 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Legal Aid Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
7
Supplier Names

Access to Public Law Ltd

Citizens Advice Gateshead

Citizens Advice Mid Mercia

Direct Help and Advice

Loss Legal Services t/a SEN Support Solicitors

Stephensons Solicitors LLP

Watson Woodhouse

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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