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Contact Centre Telephony Solution (662-AHL)

NSAH (Alliance Homes) Ltd

This public procurement record has 2 releases in its history.

Award

26 Sep 2025 at 14:30

Award Notice
Tender

30 Jan 2025 at 12:26

Tender Notice
Summary of the contracting process

The Alliance Homes Group, operating under NSAH (Alliance Homes) Ltd, conducted a procurement process titled 'Contact Centre Telephony Solution (662-AHL)' aimed at acquiring telecommunications services. This procurement targeted service provision for contact centre telephony solutions within North Somerset and neighbouring regions including Bristol, South Gloucestershire, and Swindon. The main office is based in Portishead, North Somerset. The process followed a Restricted Procedure under The Public Contracts Regulations 2015, categorised within the telecommunications services industry. Initially tendered on 30th January 2025, the procurement period concluded on 4th March 2025, with the invitation for the second stage issued on 19th March 2025. The contract, valued at approximately £673,666, was awarded on 9th September 2025 to Maintel Europe Ltd and is set to run until February 2030, with a possible extension of two years.

This tender presents an opportunity for businesses specialising in telecommunications services to expand their client base by engaging in public sector contracts. Companies with expertise in deploying and maintaining advanced telephony solutions are well-suited for such bids, especially those familiar with the specific needs of public entities like local authorities. The contract's multi-year duration, coupled with the potential for extension, offers a stable and substantial revenue stream, benefiting businesses looking to secure long-term partnerships within the UK regions. Aligning with public procurement standards, such as the Restricted Procedure, also opens pathways for businesses to establish credibility and demonstrate their capabilities in delivering critical communication infrastructures.

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Notice Information

Notice Title

Contact Centre Telephony Solution (662-AHL)

Notice Description

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will

Lot Information

Lot 1

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will

Renewal: The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04d756
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/060201-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
£600,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£673,666 £500K-£1M

Notice Dates

Publication Date
26 Sep 202511 months ago
Submission Deadline
4 Mar 2025Expired
Future Notice Date
Not specified
Award Date
9 Sep 202511 months ago
Contract Period
1 Jul 2025 - 28 Feb 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NSAH (Alliance Homes) Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PORTISHEAD
Postcode
BS20 7GF
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK61 North Somerset
Delivery Location
TLK1 Gloucestershire, Wiltshire and Bristol/Bath area
Local Authority
North Somerset
Electoral Ward
Portishead East
Westminster Constituency
North Somerset

Supplier Information

Number of Suppliers
1
Supplier Name

Maintel Europe Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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