Notice Information
Notice Title
Contact Centre Telephony Solution (662-AHL)
Notice Description
This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will
Lot Information
Lot 1
This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will
Renewal: The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04d756
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/060201-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64200000 - Telecommunications services
Notice Value(s)
- Tender Value
- £600,000 £500K-£1M
- Lots Value
- £600,000 £500K-£1M
- Awards Value
- Not specified
- Contracts Value
- £673,666 £500K-£1M
Notice Dates
- Publication Date
- 26 Sep 20254 months ago
- Submission Deadline
- 4 Mar 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 8 Sep 20255 months ago
- Contract Period
- 30 Jun 2025 - 28 Feb 2030 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NSAH (ALLIANCE HOMES) LTD
- Contact Name
- Not specified
- Contact Email
- procurement@alliancehomes.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- PORTISHEAD
- Postcode
- BS20 7GF
- Post Town
- Bristol
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK6 North Somerset, Somerset and Dorset
- Small Region (ITL 3)
- TLK61 North Somerset
- Delivery Location
- TLK1 Gloucestershire, Wiltshire and Bristol/Bath area
-
- Local Authority
- North Somerset
- Electoral Ward
- Portishead East
- Westminster Constituency
- North Somerset
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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