Award

First Tier Level: Welfare Rights & Financial Wellbeing Advice

SUNDERLAND CITY COUNCIL

This public procurement record has 2 releases in its history.

Award

21 May 2025 at 14:34

Tender

18 Feb 2025 at 10:46

Summary of the contracting process

Sunderland City Council, as the buying organisation, has completed the procurement process titled "First Tier Level: Welfare Rights & Financial Wellbeing Advice." The process, under the services industry category, spanned multiple locations indicated by the UKC23 region, covering various localities within Sunderland, such as Sunderland West, Sunderland North, Sunderland East, Washington, and Coalfield, along with a city-wide telephony and digital offer. The procurement utilised an open procedure method, with the tender reaching the award stage. Awards were made to Shiney Advice and Resource Project and Citizens Advice Sunderland on the 24th of April, 2025, with contracts valued at £800,000 and £400,000 respectively, confirming the service provision of welfare rights and financial wellbeing advice.

This procurement presents business growth opportunities, particularly for firms specialising in social work and related services. Organisations capable of delivering high-quality services across multiple lots, such as welfare rights advice and digital telephony solutions, are well-positioned to benefit from such frameworks. Both large and small enterprises, signified by the variety of suppliers, can engage with this framework, potentially diversifying their service offerings and enhancing their market presence within the public sector. The requirement for high-quality service, emphasised by the award criteria, indicates that firms with robust service delivery capabilities coupled with competitive pricing would be well-suited to participate in future procurement processes of this kind.

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Notice Title

First Tier Level: Welfare Rights & Financial Wellbeing Advice

Notice Description

Framework for a Locality Based Welfare Rights Advice Service Framework. The framework consists of 6 Lots. Lots 1 - 5 are locality based, and Lot 6 will provide a City-Wide Telephony and digital offer.

Lot Information

Lot 1: Sunderland West

Lot 1: Sunderland West Locality Based Welfare Rights Advice Service Framework

Renewal: Renewal of services

Lot 2: Sunderland North

Locality Based Welfare Rights Advice Service Framework

Renewal: Renewal of services

Lot 3: Sunderland East

Locality Based Welfare Rights Advice Service Framework

Renewal: Renewal of services

Lot 4: Washington

Locality Based Welfare Rights Advice Service Framework

Renewal: Renewal of services

Lot 5: Coalfield

Locality Based Welfare Rights Advice Service Framework

Renewal: Renewal of services

Lot 6: City Wide Telephony and digital offer

City Wide Telephony and digital offer

Renewal: Renewal of services

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e31c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024140-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,200,000 £1M-£10M

Notice Dates

Publication Date
21 May 20259 months ago
Submission Deadline
19 Mar 2025Expired
Future Notice Date
Not specified
Award Date
23 Apr 202510 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SUNDERLAND CITY COUNCIL
Contact Name
Kristine Goodliffe
Contact Email
kristine.goodliffe@sunderland.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SUNDERLAND
Postcode
SR1 3AD
Post Town
Sunderland
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
TLC23 Sunderland

Local Authority
Sunderland
Electoral Ward
Millfield
Westminster Constituency
Sunderland Central

Supplier Information

Number of Suppliers
2
Supplier Names

CITIZENS ADVICE SUNDERLAND

SHINEY ADVICE AND RESOURCE PROJECT

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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