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CO0591 Enterprise Service Management Solution

Essex County Council

This public procurement record has 2 releases in its history.

Award

14 Aug 2025 at 08:38

Award Notice
Tender

19 Feb 2025 at 15:47

Tender Notice
Summary of the contracting process

Essex County Council has successfully completed the procurement process for the "CO0591 Enterprise Service Management Solution" under an open procedure framework. This contract, categorised under IT services, aims at enhancing the Council's enterprise service management capabilities, ensuring seamless and efficient technology support within day-to-day operations. The procurement was open, with the contract award officially signed on 25th July 2025 to Alemba Ltd, and covers a period from 12th August 2025 to 11th August 2030. Located in Chelmsford, UKH3, the Council is investing £580,955 over the five-year contract term, with a stipulated minimum term and options for future renewal. The process highlights key selection criteria, with 55% weight on technical quality and 40% on price, reflecting the Council's emphasis on quality and value.

This tender presents substantial growth opportunities for businesses involved in IT consulting, software development, and support services. Typically, Small and Medium-sized Enterprises (SMEs) with a focus on customer-centric and automated service solutions are particularly well-suited to bid for such contracts. Given the significant contract value and the Council's openness to working with SMEs, the tender paves the way for capable businesses to establish or expand their presence in the public sector. Companies adept at meeting detailed technical requirements while providing superior service and integration could leverage this opportunity to secure long-term collaborations with public authorities, driving both business expansion and enhanced technological impact within the public service sphere.

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Notice Information

Notice Title

CO0591 Enterprise Service Management Solution

Notice Description

Open tender completed for an Enterprise Service Management Solution.

Lot Information

Lot 1

Open Tender completed for an Enterprise Service Management (ESM) Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations. The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution. Contract value is for definitive term of 5 years, from 12th August 2025 until 11th August 2030.

Renewal: This is a rolling contract term with contract break points as detailed within the tender documentation. Please note that the minimum contract term is 5 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e43d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048588-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,725,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£580,955 £500K-£1M

Notice Dates

Publication Date
14 Aug 20251 years ago
Submission Deadline
21 Mar 2025Expired
Future Notice Date
Not specified
Award Date
25 Jul 20251 years ago
Contract Period
12 Aug 2025 - 11 Aug 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Essex County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1QH
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
TLH3 Essex
Local Authority
Chelmsford
Electoral Ward
Moulsham and Central
Westminster Constituency
Chelmsford

Supplier Information

Number of Suppliers
1
Supplier Name

Alemba Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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