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Crisis Cafes

NHS South West - Acutes

This public procurement record has 2 releases in its history.

Award

09 Jul 2025 at 13:47

Award Notice
Tender

20 Feb 2025 at 09:16

Tender Notice
Summary of the contracting process

The procurement process concerns the provision of Crisis Cafés in Devon, inclusive of Torbay and Plymouth, orchestrated by the Devon Partnership NHS Trust and coordinated with NHS South West - Acutes. This initiative falls under the industry category of health and social work services, specifically community guidance and counselling services. The procurement was completed in July 2025, following a restricted procedure under the Public Contracts Regulations 2015. The process entails a selective procurement method where the final contract was awarded to Mental Health Matters, effective from 1 July 2025. The primary aim is to offer support services outside traditional working hours to individuals in mental health crises, leveraging a welcoming and non-stigmatising environment.

This tender provides significant opportunities for providers within the health and social services sector, particularly those with expertise in community-based mental health support. Businesses skilled in offering psychological support environments and possessing the capability to collaborate effectively with community mental health teams are well-suited to engage in such contracts. The current procurement serves as an integral part of the local community mental health offerings, aiming to enhance recovery and self-management outcomes for service users. This initiative is crucial for organisations looking to expand their footprint in the health services domain by serving vulnerable populations and contributing to regional mental health strategies.

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Notice Information

Notice Title

Crisis Cafes

Notice Description

Devon Partnership NHS Trust is seeking to subcontract the provision of Crisis Cafes within Devon including Torbay and Plymouth. These will be open to people from Devon who perceive themselves to be in mental health crisis or are at risk of this.

Lot Information

Lot 1

Devon Partnership NHS Trust is seeking to subcontract the provision of Crisis Cafes within Devon including Torbay and Plymouth. These will be open to people from Devon who perceive themselves to be in mental health crisis or are at risk of this. The Crisis Cafes model will offer a welcoming, safe (psychologically and physically), friendly, compassionate and non-stigmatising environment that people can access particularly outside of traditional working hours i.e. 9am - 5pm. The provision will support people when they are approaching or experiencing emotional distress or a mental health crisis as defined by the person presenting. The provision will be an integral part of the local community and aligned community based mental health offer. Individuals will be supported to discuss the nature of the crisis they are experiencing and reduce the crisis or distress being experienced through a range of support including signposting, advice, access to appropriate resources and working with existing care/recovery/safety plans. This support must build on the individual's strengths and enable choice and control and be based on shared decision making. The provision will also ensure that the support provided enables a sustained period of recovery/self management.

Renewal: At the end of the 36 month term, there will be one extension option for a further 24 month period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e497
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/038594-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

85 - Health and social work services

CPV Codes

75200000 - Provision of services to the community

85000000 - Health and social work services

85312300 - Guidance and counselling services

Notice Value(s)

Tender Value
£4,260,915 £1M-£10M
Lots Value
£4,260,915 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jul 20251 years ago
Submission Deadline
24 Mar 2025Expired
Future Notice Date
Not specified
Award Date
1 Jul 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS South West - Acutes
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLK4 Devon
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

Mental Health Matters

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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