Notice Information
Notice Title
Research and Customer Engagement Framework
Notice Description
Cadent Gas wishes to approach the market to award a multi-supplier framework to provide stakeholder and consumer engagement services during the RIIO-3 price control period. There will be 2 lots on the framework: 'market research' and 'consultancy and assurance'.
Lot Information
Customer, Business and Stakeholder Engagement - Market Research
Cadent is seeking to establish a framework to undertake engagement activities with general public, domestic customers, different sized businesses and stakeholders. Cadent would like to be more innovative and learn unique ways of gathering insight. This would include qualitative and quantitative research, data analysis, triangulation and potentially research such as willingness to pay, MaxDiff, etc.
Options: There will be 3 options to extend the initial term, in 12 month increments.
Consultancy and AssuranceCadent wishes to assure that we have the best in class engagement strategy, segmentation, techniques, approaches and robust sample sizes. We are seeking suppliers to become an advisor role on theoretical approaches, providing guidance on engagement strategy and methodologies. To be able to provide assurance for research undertaken and have the ability to conduct statistical analysis of customer and stakeholder data from multiple sources and formats to support triangulation.
Options: There will be 3 options to extend the initial term, in 12 month increments.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04e636
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/006576-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
73210000 - Research consultancy services
79300000 - Market and economic research; polling and statistics
79310000 - Market research services
Notice Value(s)
- Tender Value
- £4,500,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 26 Jan 20263 weeks ago
- Submission Deadline
- 21 Mar 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 24 Jul 20257 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CADENT GAS LIMITED
- Contact Name
- Emma Titchen
- Contact Email
- emma.titchen@cadentgas.com
- Contact Phone
- +44 2476052639
Buyer Location
- Locality
- COVENTRY
- Postcode
- CV7 9JU
- Post Town
- Coventry
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG1 Herefordshire, Worcestershire and Warwickshire
- Small Region (ITL 3)
- TLG13 Warwickshire CC
- Delivery Location
- Not specified
-
- Local Authority
- Rugby
- Electoral Ward
- Revel and Binley Woods
- Westminster Constituency
- Rugby
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-04e636-2026-01-26T11:50:18Z",
"date": "2026-01-26T11:50:18Z",
"ocid": "ocds-h6vhtk-04e636",
"initiationType": "tender",
"tender": {
"id": "ocds-h6vhtk-04e636",
"legalBasis": {
"id": "32014L0025",
"scheme": "CELEX"
},
"title": "Research and Customer Engagement Framework",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "79300000",
"description": "Market and economic research; polling and statistics"
},
"mainProcurementCategory": "services",
"description": "Cadent Gas wishes to approach the market to award a multi-supplier framework to provide stakeholder and consumer engagement services during the RIIO-3 price control period. There will be 2 lots on the framework: 'market research' and 'consultancy and assurance'.",
"value": {
"amount": 4500000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"title": "Customer, Business and Stakeholder Engagement - Market Research",
"description": "Cadent is seeking to establish a framework to undertake engagement activities with general public, domestic customers, different sized businesses and stakeholders. Cadent would like to be more innovative and learn unique ways of gathering insight. This would include qualitative and quantitative research, data analysis, triangulation and potentially research such as willingness to pay, MaxDiff, etc.",
"contractPeriod": {
"durationInDays": 1800
},
"hasRenewal": false,
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"options": {
"description": "There will be 3 options to extend the initial term, in 12 month increments."
},
"status": "cancelled"
},
{
"id": "2",
"title": "Consultancy and Assurance",
"description": "Cadent wishes to assure that we have the best in class engagement strategy, segmentation, techniques, approaches and robust sample sizes. We are seeking suppliers to become an advisor role on theoretical approaches, providing guidance on engagement strategy and methodologies. To be able to provide assurance for research undertaken and have the ability to conduct statistical analysis of customer and stakeholder data from multiple sources and formats to support triangulation.",
"contractPeriod": {
"durationInDays": 1800
},
"hasRenewal": false,
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"options": {
"description": "There will be 3 options to extend the initial term, in 12 month increments."
},
"status": "cancelled",
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
}
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79310000",
"description": "Market research services"
}
],
"deliveryAddresses": [
{
"region": "UK"
},
{
"region": "UK"
}
],
"relatedLot": "1"
},
{
"id": "2",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "73210000",
"description": "Research consultancy services"
}
],
"deliveryAddresses": [
{
"region": "UK"
},
{
"region": "UK"
}
],
"relatedLot": "2"
}
],
"participationFees": [
{
"id": "1",
"type": [
"document"
]
}
],
"submissionMethod": [
"written"
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2025-03-21T16:00:00Z"
},
"secondStage": {
"invitationDate": "2025-05-12T00:00:00+01:00"
},
"submissionTerms": {
"languages": [
"en"
]
},
"hasRecurrence": false
},
"parties": [
{
"id": "GB-COH-10080864",
"name": "CADENT GAS LIMITED",
"identifier": {
"legalName": "CADENT GAS LIMITED",
"id": "10080864",
"scheme": "GB-COH"
},
"address": {
"streetAddress": "Cadent, Pilot Way",
"locality": "Coventry",
"region": "UKG13",
"postalCode": "CV79JU",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Emma Titchen",
"telephone": "+44 2476052639",
"email": "emma.titchen@cadentgas.com",
"url": "https://www.hannah.tomlinson@cadentgas.com"
},
"roles": [
"buyer"
],
"details": {
"url": "https://cadentgas.com/",
"classifications": [
{
"id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
"scheme": "TED_CE_ACTIVITY",
"description": "Production, transport and distribution of gas and heat"
}
]
}
},
{
"id": "GB-FTS-14565",
"name": "Cadent Gas",
"identifier": {
"legalName": "Cadent Gas"
},
"address": {
"locality": "Coventry",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-COH-10080864",
"name": "CADENT GAS LIMITED"
},
"language": "en",
"awards": [
{
"id": "006576-2026-1",
"status": "active"
},
{
"id": "006576-2026-2",
"status": "active"
},
{
"id": "006576-2026-3",
"status": "active"
},
{
"id": "006576-2026-4",
"status": "active"
},
{
"id": "006576-2026-5",
"status": "active"
},
{
"id": "006576-2026-6",
"status": "active"
},
{
"id": "006576-2026-7",
"status": "active"
},
{
"id": "006576-2026-8",
"status": "active"
},
{
"id": "006576-2026-9",
"status": "active"
},
{
"id": "006576-2026-10",
"status": "active"
}
],
"contracts": [
{
"id": "006576-2026-1",
"awardID": "006576-2026-1",
"status": "active",
"dateSigned": "2025-07-25T00:00:00+01:00"
},
{
"id": "006576-2026-2",
"awardID": "006576-2026-2",
"status": "active",
"dateSigned": "2025-07-25T00:00:00+01:00"
},
{
"id": "006576-2026-3",
"awardID": "006576-2026-3",
"status": "active",
"dateSigned": "2025-07-25T00:00:00+01:00"
},
{
"id": "006576-2026-4",
"awardID": "006576-2026-4",
"status": "active",
"dateSigned": "2025-07-25T00:00:00+01:00"
},
{
"id": "006576-2026-5",
"awardID": "006576-2026-5",
"status": "active",
"dateSigned": "2025-07-25T00:00:00+01:00"
},
{
"id": "006576-2026-6",
"awardID": "006576-2026-6",
"status": "active",
"dateSigned": "2025-07-25T00:00:00+01:00"
},
{
"id": "006576-2026-7",
"awardID": "006576-2026-7",
"status": "active",
"dateSigned": "2025-07-25T00:00:00+01:00"
},
{
"id": "006576-2026-8",
"awardID": "006576-2026-8",
"status": "active",
"dateSigned": "2025-07-25T00:00:00+01:00"
},
{
"id": "006576-2026-9",
"awardID": "006576-2026-9",
"status": "active",
"dateSigned": "2025-07-25T00:00:00+01:00"
},
{
"id": "006576-2026-10",
"awardID": "006576-2026-10",
"status": "active",
"dateSigned": "2025-07-25T00:00:00+01:00"
}
]
}