Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Care Navigator Service

The Mayor and Commonalty and Citizens of the City of London

This public procurement record has 3 releases in its history.

Award

02 Oct 2025 at 12:04

UK6 - Contract Award Notice
Tender

04 Jun 2025 at 16:14

UK4 - Tender Notice
Planning

28 Feb 2025 at 14:31

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process for the "Care Navigator Service" by The Mayor and Commonalty and Citizens of the City of London has concluded with the contract awarded to Imago Community. This contract focuses on health and social work services, specifically assisting with hospital discharge to maintain patient independence and reduce readmittance. The contract phase commenced on November 1, 2025, and will run until October 31, 2027, with a potential two-year extension. The procurement followed an open method under a light-touch regime, classified as a below-threshold open competition, and was concluded on October 2, 2025. The services are based in the City of London, UK, highlighting a proactive approach to meeting the legislated objectives under the Care Act 2014.

This tender presents substantial opportunities for businesses in the health and social care sector, particularly those specialising in patient support services post-hospital discharge. Small and medium-sized enterprises (SMEs), as well as Voluntary, Community and Social Enterprises (VCSEs), are well-suited to compete and benefit, given the focus on locality and bespoke patient care solutions. The successful vendor, Imago Community, an SME and VCSE, illustrates the accessibility of this contract to smaller businesses dedicated to integrating social care solutions within urban healthcare settings. Organisations interested in similar future opportunities should be prepared to engage in the comprehensive procurement processes and collaborate closely with city authorities to deliver targeted social care services.

How relevant is this notice?

Notice Information

Notice Title

Care Navigator Service

Notice Description

Care Navigators work closely with City of London Adult Social Care (ASC), the Duty Hospital, and other partners in Health & Social Care to support individuals in the hospital and ensure they are discharged safely. The aim is to reduce/narrow hospital re-admittance as part of the prevention agenda of the Care Act 2014 and to provide information & advice referrals to relevant agencies and partners who would support the individual after discharge. The contract is likely to provide one full-time post.

Lot Information

Lot 1

Renewal: 2 years optional extension as per contract terms

Planning Information

Please note that this is not a call for competition. The City Care Navigator service helps support City of London residents, aid hospital discharge and to maintain their independence. The role of the Care Navigator service is to work closely with City of London Adult Social Care (ASC), Duty Hospital and other partners in Health & Social Care to support individuals in hospital and ensure they have a safe discharge from hospital. The aim is to reduce/narrow hospital re-admittance as part of the prevention agenda of the Care Act 2014 and to provide information & advice referrals to relevant agencies and partners who would support the individual after discharge. Preliminary Market Engagement (PME) PME, in this case, is where the City, at an early stage in the development of its proposals but prior to formulating any formal procurement opportunity, seeks input from the market as to what might be the most attractive way of packaging and scoping a future procurement opportunity. This exercise will provide an opportunity for the City to obtain insight into how participants might approach the delivery of the service in question. It also gives a useful early insight into the likely level of interest in a proposed project from that market. Participants must also note that a response to this notice does not guarantee an invitation to participate in this or any future procurement that the City may conduct, nor that the City will procure any such supply and services or accept any proposals offered. Any Procurement of the supply and services by the City will be carried out strictly in accordance with the Procurement Act (PA23). The City has developed a questionnaire on the tender portal(https://cityoflondon.ukp.app.jaggaer.com/) that they would like interested parties to complete. As stated above, the outcome of the PME exercise will inform an options appraisal with recommendations. For the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise. Participation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e8ad
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/061645-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£244,000 £100K-£500K
Lots Value
£244,000 £100K-£500K
Awards Value
£232,976 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 202510 months ago
Submission Deadline
18 Jul 2025Expired
Future Notice Date
28 Mar 2025Expired
Award Date
27 Aug 20251 years ago
Contract Period
1 Nov 2025 - 31 Oct 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Mayor and Commonalty and Citizens of the City of London
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CITY OF LONDON
Postcode
EC2P 2EJ
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Islington
Electoral Ward
Clerkenwell
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

Imago Community

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...