Award

Provision of a Care at Home Framework

SOUTHEND-ON-SEA CITY COUNCIL

This public procurement record has 1 release in its history.

Award

22 Jan 2026 at 18:42

Summary of the contracting process

Southend-on-Sea City Council, as the buying organisation, has awarded a multi-lot ‘Care at Home’ framework aimed at providing high-quality home care services. This framework covers essential services such as homecare, reablement service, and Southend Enhanced Discharge. The contract process, which follows an open procedure, reached the award stage on 22 January 2026, with the contract starting from 1 April 2026. It is set to run for three years with an option to extend for an additional two years, involving an estimated total contract value of £110,000,000. The framework, divided into seven lots, targets various regions within Southend-on-Sea, Essex, aligning with the CPV category for health and social work services (CPV: 85000000).

This contract presents a substantial opportunity for businesses, notably those within the health and social care sectors, to expand their footprint in the public sector by securing a portion of the £21,000,000 annual investment allocated for local care services. The framework's structure allows for participation from a diverse range of suppliers, including SMEs, enhancing their capacity to contribute to community care and support. This is particularly relevant for companies specialising in home care services, aiming to strengthen their strategic positioning within the locality by addressing specific community health needs, including mental health and learning disabilities support. Successful bidders are expected to not only provide personalised care but also integrate seamlessly with the local infrastructure to promote well-being and community integration.

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Notice Title

Provision of a Care at Home Framework

Notice Description

Southend-on-Sea City Council (the 'Council') intends to award a multi-lot framework to provide Care at Home of which is described in the Tender Specification (Section B). Southend City Council defines "Care at Home" as comprising three essential services: 1. Homecare: Personalised assistance provided to individuals in their own homes, including help with daily tasks, personal hygiene, and medication management. 2. Reablement Service: A short-term intervention aimed at helping people regain independence after illness, injury, or hospitalisation. Page 2 to 13 3. Southend Enhanced Discharge: A seamless transition from hospital to home, ensuring continuity of care and support. Estimated contract value of PS21,000,000 per annum for a period of 3 years with the option to extend for a further two years. Estimated total contract value : PS110,000,000 Southend City Council (SCC) are looking to establish a Care at Home Framework in which any statutory funded organisation can utilise. Lot Information: The framework comprises a total of 7 lots. As per the A1 ITT Document, Framework Award, the maximum number of suppliers to be awarded onto each lot of the framework is as follows: Lot 1: Lead Provider West (1) Lot 2: Lead Provider West Central (1) Lot 3: Lead Provider East Central (1) Lot 4: Locality Providers West (4) Lot 5: Locality Providers West Central (3) Lot 6 Locality Providers East Central (3) Lot 7: Locality Provider East (4) Provisional Award Information: Lead Lots: Lots 1-3 are Lead Provider Lots. As per the ITT 'A single provider cannot be awarded more than 2 lead provider areas (lots)'. Whilst Ashley Community Care Services Limited ranked the highest for all three Lead Provider lots, as per the ITT, 'if a single supplier is successful in all 3 lead provider lots, the successful supplier will be allocated a maximum of 2 neighbouring lead provider lots at the council's discretion in consideration of business demand & need. The 3rd Lead Provider Lot will be allocated to the next supplier with the Most Advantageous Tender'. Ashley Community Care Services Limited has therefore provisionally awarded lead provider Lots 2 (West Central) & 3 (East Central), based on business demand & need, and the next Most Advantageous Tenderer Nema Home Care Limited has been provisionally awarded lead provider Lot 1 (West). Please note as per the ITT, successful Lead Providers will be locality providers for the areas in which they are not a lead provider. Locality Lots: Lots 4-7 are locality lots. A single provider could be awarded a maximum of 1 locality provider lot. 15 providers successfully passed the PSQ & technical stage for all locality lots, however only 14 places were available across the 4 lots. A single provider can only be awarded a maximum of 1 locality lot. The Most Advantageous Tenderer (highest ranked technical bidder) was therefore allocated their preferred lot first. This was followed by the 2nd Most Advantageous Tenderer and so on until all locality provider places were populated. Whilst the Council endeavoured to allocate bidders to their preferred lot this was not guaranteed. The successful providers are outlined within this notice. Please note the award of contract with the preferred bidders will be subject to the following: * Satisfactory conclusion of the voluntary Standstill Period. * Successful completion of the awarded bidders' compliance and certification checks at the PSQ Stage and following the provisional award of contracts to the successful bidders. * Successful completion of Southend-on-Sea City Council's governance to award process

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04ea04
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/005986-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£98,500,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jan 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Jan 20261 months ago
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SOUTHEND-ON-SEA CITY COUNCIL
Contact Name
Not specified
Contact Email
procurementops@southend.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SOUTHEND-ON-SEA
Postcode
SS2 6FA
Post Town
Southend-on-Sea
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified

Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
16
Supplier Names

ABLECROSS LIMITED T/A ABLECROSS CARE SERVICES

ASHLEY COMMUNITY CARE SERVICES

CAREPOINT SERVICES

DE VERE CARE PARTNERSHIP

HALES GROUP

METRO HOMECARE

NEMA HOME CARE

NEW VISION CARE SERVICES

OPTIMALCAREPLUS

PALM 2 PALM

ROSSYCARE

ROYALE CARERS

SHARING HEALTHCARE

TEEBOLLZ CONSULTING

TOP - NOTCH HEALTHCARE SERVICES

TRENDS HEALTHCARE

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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        },
        "title": "Provision of a Care at Home Framework",
        "description": "Southend-on-Sea City Council (the 'Council') intends to award a multi-lot framework to provide Care at Home of which is described in the Tender Specification (Section B). Southend City Council defines \"Care at Home\" as comprising three essential services: 1. Homecare: Personalised assistance provided to individuals in their own homes, including help with daily tasks, personal hygiene, and medication management. 2. Reablement Service: A short-term intervention aimed at helping people regain independence after illness, injury, or hospitalisation. Page 2 to 13 3. Southend Enhanced Discharge: A seamless transition from hospital to home, ensuring continuity of care and support. Estimated contract value of PS21,000,000 per annum for a period of 3 years with the option to extend for a further two years. Estimated total contract value : PS110,000,000 Southend City Council (SCC) are looking to establish a Care at Home Framework in which any statutory funded organisation can utilise. Lot Information: The framework comprises a total of 7 lots. As per the A1 ITT Document, Framework Award, the maximum number of suppliers to be awarded onto each lot of the framework is as follows: Lot 1: Lead Provider West (1) Lot 2: Lead Provider West Central (1) Lot 3: Lead Provider East Central (1) Lot 4: Locality Providers West (4) Lot 5: Locality Providers West Central (3) Lot 6 Locality Providers East Central (3) Lot 7: Locality Provider East (4) Provisional Award Information: Lead Lots: Lots 1-3 are Lead Provider Lots. As per the ITT 'A single provider cannot be awarded more than 2 lead provider areas (lots)'. Whilst Ashley Community Care Services Limited ranked the highest for all three Lead Provider lots, as per the ITT, 'if a single supplier is successful in all 3 lead provider lots, the successful supplier will be allocated a maximum of 2 neighbouring lead provider lots at the council's discretion in consideration of business demand & need. The 3rd Lead Provider Lot will be allocated to the next supplier with the Most Advantageous Tender'. Ashley Community Care Services Limited has therefore provisionally awarded lead provider Lots 2 (West Central) & 3 (East Central), based on business demand & need, and the next Most Advantageous Tenderer Nema Home Care Limited has been provisionally awarded lead provider Lot 1 (West). Please note as per the ITT, successful Lead Providers will be locality providers for the areas in which they are not a lead provider. Locality Lots: Lots 4-7 are locality lots. A single provider could be awarded a maximum of 1 locality provider lot. 15 providers successfully passed the PSQ & technical stage for all locality lots, however only 14 places were available across the 4 lots. A single provider can only be awarded a maximum of 1 locality lot. The Most Advantageous Tenderer (highest ranked technical bidder) was therefore allocated their preferred lot first. This was followed by the 2nd Most Advantageous Tenderer and so on until all locality provider places were populated. Whilst the Council endeavoured to allocate bidders to their preferred lot this was not guaranteed. The successful providers are outlined within this notice. Please note the award of contract with the preferred bidders will be subject to the following: * Satisfactory conclusion of the voluntary Standstill Period. * Successful completion of the awarded bidders' compliance and certification checks at the PSQ Stage and following the provisional award of contracts to the successful bidders. * Successful completion of Southend-on-Sea City Council's governance to award process",
        "status": "complete",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "specialRegime": [
            "lightTouch"
        ],
        "techniques": {
            "hasFrameworkAgreement": true
        },
        "lots": [
            {
                "id": "1",
                "status": "complete"
            },
            {
                "id": "2",
                "status": "complete"
            },
            {
                "id": "3",
                "status": "complete"
            },
            {
                "id": "4",
                "status": "complete"
            },
            {
                "id": "5",
                "status": "complete"
            },
            {
                "id": "6",
                "status": "complete"
            },
            {
                "id": "7",
                "status": "complete"
            }
        ]
    },
    "bids": {
        "details": [
            {
                "id": "1",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10207367",
                        "name": "NEMA HOME CARE LIMITED"
                    }
                ],
                "relatedLots": [
                    "1",
                    "2",
                    "3"
                ]
            },
            {
                "id": "2",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-09782291",
                        "name": "ASHLEY COMMUNITY CARE SERVICES LIMITED"
                    }
                ],
                "relatedLots": [
                    "2",
                    "3"
                ]
            },
            {
                "id": "3",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-07818603",
                        "name": "TRENDS HEALTHCARE LTD"
                    }
                ],
                "relatedLots": [
                    "4"
                ]
            },
            {
                "id": "4",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-07145389",
                        "name": "ROYALE CARERS LIMITED"
                    }
                ],
                "relatedLots": [
                    "4"
                ]
            },
            {
                "id": "5",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10467943",
                        "name": "TEEBOLLZ CONSULTING LIMITED"
                    }
                ],
                "relatedLots": [
                    "4"
                ]
            },
            {
                "id": "6",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-09954452",
                        "name": "ROSSYCARE LTD"
                    }
                ],
                "relatedLots": [
                    "4"
                ]
            },
            {
                "id": "7",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-11132076",
                        "name": "SHARING HEALTHCARE LIMITED"
                    }
                ],
                "relatedLots": [
                    "5"
                ]
            },
            {
                "id": "8",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10000764",
                        "name": "METRO HOMECARE LTD"
                    }
                ],
                "relatedLots": [
                    "5",
                    "1",
                    "2",
                    "3"
                ]
            },
            {
                "id": "9",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-11932074",
                        "name": "TOP - NOTCH HEALTHCARE SERVICES LIMITED"
                    }
                ],
                "relatedLots": [
                    "5"
                ]
            },
            {
                "id": "10",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-03756814",
                        "name": "HALES GROUP LIMITED"
                    }
                ],
                "relatedLots": [
                    "6",
                    "1",
                    "2",
                    "3"
                ]
            },
            {
                "id": "11",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-13053234",
                        "name": "OPTIMALCAREPLUS LIMITED"
                    }
                ],
                "relatedLots": [
                    "6"
                ]
            },
            {
                "id": "12",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10832209",
                        "name": "PALM 2 PALM LTD"
                    }
                ],
                "relatedLots": [
                    "6"
                ]
            },
            {
                "id": "13",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-11441475",
                        "name": "DE VERE CARE PARTNERSHIP LTD"
                    }
                ],
                "relatedLots": [
                    "7"
                ]
            },
            {
                "id": "14",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10214461",
                        "name": "ABLECROSS LIMITED t/a Ablecross Care Services"
                    }
                ],
                "relatedLots": [
                    "7"
                ]
            },
            {
                "id": "15",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-11523536",
                        "name": "NEW VISION CARE SERVICES LIMITED"
                    }
                ],
                "relatedLots": [
                    "7"
                ]
            },
            {
                "id": "16",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-06323326",
                        "name": "CAREPOINT SERVICES LIMITED"
                    }
                ],
                "relatedLots": [
                    "7",
                    "1",
                    "2",
                    "3"
                ]
            },
            {
                "id": "17",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-08990287",
                        "name": "BUCKINGHAM HOME CARE LIMITED"
                    }
                ],
                "relatedLots": [
                    "1",
                    "2",
                    "3"
                ]
            },
            {
                "id": "18",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-09520421",
                        "name": "CAREAID LIMITED"
                    }
                ],
                "relatedLots": [
                    "1",
                    "2",
                    "3",
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "19",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-08397010",
                        "name": "CARONNE CARE LIMITED"
                    }
                ],
                "relatedLots": [
                    "1",
                    "2",
                    "3",
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "20",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10993723",
                        "name": "FIRST POINT 24 LTD"
                    }
                ],
                "relatedLots": [
                    "1",
                    "2",
                    "3",
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "21",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-08213469",
                        "name": "LIVINGSTONE HEALTH CARE LIMITED"
                    }
                ],
                "relatedLots": [
                    "1",
                    "2",
                    "3",
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "22",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-09131110",
                        "name": "RIVER GARDEN CARE LTD"
                    }
                ],
                "relatedLots": [
                    "1",
                    "2",
                    "3",
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "23",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-07468421",
                        "name": "RUMAX LIMITED"
                    }
                ],
                "relatedLots": [
                    "1",
                    "2",
                    "3",
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "24",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10138652",
                        "name": "Southend Care Ltd"
                    }
                ],
                "relatedLots": [
                    "1",
                    "2",
                    "3"
                ]
            },
            {
                "id": "25",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-05302971",
                        "name": "CARE OUTLOOK LTD"
                    }
                ],
                "relatedLots": [
                    "1",
                    "2",
                    "3"
                ]
            },
            {
                "id": "26",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10640529",
                        "name": "ALPHA HEALTH & CARE SERVICES LIMITED"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "27",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-09894779",
                        "name": "BLUEBOARD CARE SERVICES LTD"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5"
                ]
            },
            {
                "id": "28",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10658743",
                        "name": "BS CARE MANAGEMENT SERVICES LIMITED"
                    }
                ],
                "relatedLots": [
                    "4",
                    "6",
                    "7"
                ]
            },
            {
                "id": "29",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-11294311",
                        "name": "DIVINE CARE GROUP LTD"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "30",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-05100937",
                        "name": "GATEWAY CARE SERVICES LIMITED"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "31",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10912397",
                        "name": "IXCEED HEALTH UK LTD"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "32",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-05571458",
                        "name": "J.C.MICHAEL GROUPS LTD"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "33",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-08010769",
                        "name": "JANKAN ENTERPRISE LIMITED"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "34",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-11978280",
                        "name": "KAPLAN CARE LIMITED"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "35",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-09439203",
                        "name": "PROACTIVE MEDICARE LIMITED"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "36",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-09636223",
                        "name": "PROFAD CARE AGENCY LIMITED"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "37",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-08453491",
                        "name": "PROMPT HEALTHCARE STAFFING LTD"
                    }
                ],
                "relatedLots": [
                    "4"
                ]
            },
            {
                "id": "38",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-11193244",
                        "name": "PTSMARTCARESERVICES LIMITED"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "39",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-08424880",
                        "name": "REAL PEOPLE LTD"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "40",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10123084",
                        "name": "TRIX MEDCARE LTD"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "41",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-12663558",
                        "name": "VOLSEC LTD"
                    }
                ],
                "relatedLots": [
                    "4",
                    "5",
                    "6",
                    "7"
                ]
            },
            {
                "id": "42",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-03605106",
                        "name": "B S CARE LIMITED"
                    }
                ],
                "relatedLots": [
                    "5"
                ]
            },
            {
                "id": "43",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-02239798",
                        "name": "SPDNS NURSE CARE COMMUNITY INTEREST COMPANY"
                    }
                ],
                "relatedLots": [
                    "6",
                    "7"
                ]
            },
            {
                "id": "44",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-09197809",
                        "name": "GOLDEN KEYS CARE AGENCY LTD"
                    }
                ],
                "relatedLots": [
                    "6",
                    "7"
                ]
            }
        ],
        "statistics": [
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                "value": 45,
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            },
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                "id": "2",
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                "relatedLot": "2"
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                "id": "8",
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            {
                "id": "9",
                "measure": "smeFinalStageBids",
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                "measure": "vcseFinalStageBids",
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    "awards": [
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            "status": "active",
            "date": "2026-01-22T00:00:00Z",
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            "id": "2",
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