Notice Information
Notice Title
Home Improvement Agency
Notice Description
Bristol City Council (BCC) and Bath and North East Somerset (B&NES) council (the Customer) are commissioning this Home Improvement Agency (HIA) service. The overall aim of the HIA service is to enable mainly older adults and disabled people throughout Bristol and B&NES to continue to live as independently as possible, for as long as possible, in their own homes. There are four key elements to this service: * Outcome focused aids, housing maintenance and adaptation services to enable people to live independently at home * Hospital Discharge services to enable people to be discharged from hospital * Information, advice and signposting services * Hoarding support services (Bristol only)
Lot Information
Lot 1
Renewal: Extensions are optional and will be let on a 1+1 basis. The estimated total value of this contract (inclusive of any options to extend) is PS5,759,007.00 (initial term = PS3,265,486; optional extensions = PS2,493,521)
Planning Information
A soft market test will be run to review requirements and ensure they're realistic for our budget. For the market test, we will issue an Early Engagement Notice complete with a questionnaire for suppliers alongside an outline of our requirements to provide the suppliers with context as to what we're asking for and why. We will also be utilising an outside organisation called Foundations to assist us with circulating the notice link and documents to help increase interest levels.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04eda3
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/086236-2025
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
50 - Repair and maintenance services
85 - Health and social work services
98 - Other community, social and personal services
-
- CPV Codes
50000000 - Repair and maintenance services
85100000 - Health services
98513310 - Home-help services
Notice Value(s)
- Tender Value
- £5,759,007 £1M-£10M
- Lots Value
- £5,759,007 £1M-£10M
- Awards Value
- £4,609,430 £1M-£10M
- Contracts Value
- £4,609,430 £1M-£10M
Notice Dates
- Publication Date
- 29 Dec 20251 months ago
- Submission Deadline
- 4 Aug 2025Expired
- Future Notice Date
- 28 Mar 2025Expired
- Award Date
- 1 Oct 20254 months ago
- Contract Period
- 5 Dec 2025 - 30 Nov 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BRISTOL CITY COUNCIL
- Additional Buyers
- Contact Name
- User Ella Clarke
- Contact Email
- procurement.support@bristol.gov.uk, procurement@bathnes.gov.uk
- Contact Phone
- +44 0
Buyer Location
- Locality
- BRISTOL
- Postcode
- BS1 5TR
- Post Town
- Bristol
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK5 West of England
- Small Region (ITL 3)
- TLK52 Bath & North East Somerset and South Gloucestershire
- Delivery Location
- Not specified
-
- Local Authority
- Bath and North East Somerset
- Electoral Ward
- Kingsmead
- Westminster Constituency
- Bath
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/086236-2025
29th December 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/061547-2025
2nd October 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/041396-2025
18th July 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/036929-2025
2nd July 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/036901-2025
2nd July 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/036896-2025
2nd July 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/010305-2025
20th March 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/009572-2025
17th March 2025 - Preliminary market engagement notice on Find a Tender
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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"url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-9633",
"format": "application/pdf"
},
{
"id": "086236-2025",
"documentType": "contractNotice",
"noticeType": "UK7",
"description": "Contract details notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/086236-2025",
"datePublished": "2025-12-29T10:53:12Z",
"format": "text/html"
}
],
"agreedMetrics": [
{
"id": "1",
"title": "Number of Information and Advice responses resolved",
"description": "Defined as a completed resolution to a query for Information and Advice from the initial point of contact through to full successful recorded resolution. Does not include web hits.",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "2",
"title": "Number of Hoarding Support Service Information and Advice responses resolved",
"description": "Defined as a completed resolution to a query related to the Hoarding Support service from the initial point of contact through to full successful recorded resolution. Does not include web hits.",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "3",
"title": "Number of Handyperson Enquiries resolved",
"description": "Defined as a completed resolution to a query related to a Handyperson job from the initial point of contact through to full successful recorded resolution. Does not include web hits.",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "4",
"title": "Number of Independent Living Handyperson Jobs completed",
"description": "Defined as providing a completed handyperson independent living job to a service user. This may include but is not limited to installing grab rails, supplying and fitting a keysafes, minor household repairs, hanging doors and repairing window handles, gutter clearing, assembling flat-pack furniture.",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "5",
"title": "Number of Integrated Casework and technical support cases completed",
"description": "Defined as completed casework job in relation to the following: 1. LA grant funded work including Disabled Facilities Grants (DFG) 2. Lendology CIC loan funded work 3. Fully client funded work",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "6",
"title": "Number of Project Managed Home Improvement Cases completed",
"description": "Defined as completed casework job in relation to the following, but not limited to: Lendology Home Loan drawdown, essential repairs or improvement grants and DAA cases. Agency fees can be charged on Lendology Loans.",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "7",
"title": "Number of Home from Hospital Discharge related Handyperson Jobs completed",
"description": "Defined as providing a completed Home from Hospital Handyperson job to a service user. Such as, but not limited to installation of grab rails, mop-stick handrails to stairs, key safes installation, external kee clamp rails, furniture moves, installing OT supplied equipment, installing furniture raisers, removing trip hazards. It is not expected that the provider will charge clients for Hospital related Handyperson",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "8",
"title": "Number of Home from Hospital Cases completed",
"description": "Defined as providing a completed Home from Hospital Casework job to a service user, to support safe discharge from hospital. This will predominantly include the deep cleaning of homes, decluttering of homes, and clearance cases, and in some cases the eradication of pests, to ensure people can retrun home from hospital into a safe and hygienic environment that will support recovery.",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "9",
"title": "Number of Hoarding Support Cases completed",
"description": "Defined as providing a completed Hoarding Support service for a service user. Providing person centred 1-2-1 support for motivated homeowners and private tenants who need practical and emotional support for help with hoarding, empowering people to clear their possessions. This will include visiting clients in their homes to deliver practical and therapeutic support, suggesting methods for organising and disposing of possessions where agreed, with some decluttering support.",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
}
]
}
]
}