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K280022574 tender_6262 - ServiceNow Managed Services 2025

Driver and Vehicle Standards Agency

This public procurement record has 4 releases in its history.

Implementation

24 Sep 2026 at 17:07

UK9 - Contract Performance Notice
Award

05 Dec 2025 at 13:48

UK7 - Contract Details Notice
Award

03 Sep 2025 at 14:47

UK6 - Contract Award Notice
Tender

25 Mar 2025 at 14:12

UK4 - Tender Notice
Summary of the contracting process

The Driver and Vehicle Standards Agency (DVSA) procured managed IT services for its ServiceNow platform. The work covers incident, problem, change and service management; hardware and software asset management; security operations and vulnerability response. The provider is responsible for resolving incidents promptly while minimising disruption, supporting and maintaining the platform, and delivering related development and integrations. The requirement includes oversight of platform changes and governance for applications built with low-code or no-code tools. The service supports DVSA operations across the United Kingdom. This is a substantial, organisation-wide technology support requirement combining day-to-day service desk and incident response with specialist ServiceNow platform management and improvement.

The procurement is complete and a contract has been awarded to Deloitte LLP. The award was made on 2 September 2025, and the contract was signed on 4 November 2025. Its active contract period runs from 10 November 2025 to 9 November 2027, with buyer options for two one-year extensions. The contract is valued at £10 million excluding VAT (£12 million including VAT). The competition used a selective competitive flexible procedure, with suppliers assessed in stages before final tenders were evaluated. Five suppliers submitted valid final tenders. Evaluation weighted technical quality at 60%, price at 30% and social value at 10%. Eligibility included a minimum Dun & Bradstreet credit rating score of 35 and compliance with exclusion requirements.

For suppliers competing for a future DVSA ServiceNow managed-services requirement, credibility depends on demonstrable depth in the platform and the ability to run a reliable, responsive service. The selection requirements called for UK-based Elite (or higher) ServiceNow partner status spanning consulting, implementation and managed services, a direct relationship with ServiceNow where acting as reseller, and recent delivery experience for UK government departments or agencies. Suppliers needed at least five years’ ServiceNow managed-services experience and certified expertise in ITSM, ITOM, CSM and SecOps. They also needed round-the-clock response for high-priority incidents, defined service levels, robust project, risk and quality management, and the ability to build applications, integrate systems and govern customisation. The requirement rewards strong technical delivery alongside price and social value.

How relevant is this notice?

Notice Information

Notice Title

K280022574 tender_6262 - ServiceNow Managed Services 2025

Notice Description

DVSA is seeking a managed services provider for Incident Management, Hardware Asset Management, Software Asset Management, Problem Management, Change Management, Service Management, Security Operations and Vulnerability Response. Our goals are to ensure timely resolution of incidents with minimal disruption.

Lot Information

Lot 1

Options: Yes, optional deliverables shall be included within the scope/specification.

Renewal: There will be an option for the buyer to extend the contract at its discretion, for one year plus another year (1+1)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04f878
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090751-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK9 - Contract Performance Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£10,000,000 £10M-£100M
Lots Value
£10,000,000 £10M-£100M
Awards Value
£10,000,000 £10M-£100M
Contracts Value
£10,000,000 £10M-£100M

Notice Dates

Publication Date
24 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Sep 20251 years ago
Contract Period
10 Nov 2025 - 9 Nov 2027 1-2 years
Recurrence
2027-01-20

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Driver and Vehicle Standards Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS5 0DA
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Supplier Information

Number of Suppliers
1
Supplier Name

Deloitte LLP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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