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K280022574 tender_6262 - ServiceNow Managed Services 2025

Driver and Vehicle Standards Agency

This public procurement record has 3 releases in its history.

Award

05 Dec 2025 at 13:48

UK7 - Contract Details Notice
Award

03 Sep 2025 at 14:47

UK6 - Contract Award Notice
Tender

25 Mar 2025 at 14:12

UK4 - Tender Notice
Summary of the contracting process

The Driver and Vehicle Standards Agency is managing the procurement process for the ServiceNow Managed Services 2025 contract, targeting incident management and a variety of IT services. This initiative falls within the IT services industry category and spans the United Kingdom. The procurement has transitioned through stages, starting with planning and now concluding with the award, as Deloitte LLP has been actively awarded the contract with an effective period beginning on 10th November 2025 and concluding on 9th November 2027, with options for extension up to November 2029. The procurement utilised a selective method, incorporating a competitive flexible procedure. The competition formally began with submissions due by 21st April 2025, prior to evaluating and awarding the contract by 16th July 2025.

This tender represents significant opportunities for businesses specialising in IT services, especially those with capabilities in consulting, software development, and support. Given its comprehensive nature, both large enterprises and SMEs can benefit from engaging with such contracts. Companies with UK-based Elite Partner status for ServiceNow, or those offering similar services, are particularly well-suited to compete. The procurement outcome emphasises the importance of technical competency and a structured approach to managing service delivery and incidents. As Deloitte LLP takes on the contract, other businesses can glean insights and prepare for similar opportunities by enhancing their service management capabilities and aligning with the procurement requirements stated by the DVSA.

How relevant is this notice?

Notice Information

Notice Title

K280022574 tender_6262 - ServiceNow Managed Services 2025

Notice Description

DVSA is seeking a managed services provider for Incident Management, Hardware Asset Management, Software Asset Management, Problem Management, Change Management, Service Management, Security Operations and Vulnerability Response. Our goals are to ensure timely resolution of incidents with minimal disruption.

Lot Information

Lot 1

Options: Yes, optional deliverables shall be included within the scope/specification.

Renewal: There will be an option for the buyer to extend the contract at its discretion, for one year plus another year (1+1)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04f878
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080169-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£10,000,000 £10M-£100M
Lots Value
£10,000,000 £10M-£100M
Awards Value
£10,000,000 £10M-£100M
Contracts Value
£10,000,000 £10M-£100M

Notice Dates

Publication Date
5 Dec 20258 months ago
Submission Deadline
11 Apr 2025Expired
Future Notice Date
Not specified
Award Date
2 Sep 202511 months ago
Contract Period
10 Nov 2025 - 9 Nov 2027 1-2 years
Recurrence
2027-01-20

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Driver and Vehicle Standards Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS5 0DA
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Supplier Information

Number of Suppliers
1
Supplier Name

Deloitte LLP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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