Notice Information
Notice Title
Home Support - Principal Provider South Norfolk
Notice Description
The Council has appointed one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement. This procurement was split into 4 lots, which covers PCNs in South Norfolk. Bidders were restricted to winning one lot only.
Lot Information
Mid Norfolk
To deliver home support services as Principal Provider in Lot 1 area.
Renewal: The Contract may be extended by up to 60 months at the Council's discretion.
BrecklandTo deliver home support services as Principal Provider to lot 2 in this area.
Renewal: The Contract may be extended by up to 60 months at the Council's discretion.
Kett's OakTo deliver home support services as Principal Provider in Lot 3 area.
Renewal: The Contract may be extended by up to 60 months at the Council's discretion.
SNHIPTo deliver home support services as Principal Provider in Lot 4 area.
Renewal: The Contract may be extended by up to 60 months at the Council's discretion.
Planning Information
This is a Preliminary Market Engagement Notice (PMEN) for information purposes only. It is not a formal invitation to tender. You will need to respond to the tender notice in order to be considered for these contracts. The purpose of this PMEN is to maximise transparency and competition for the upcoming tender notice. All details in this PMEN are subject to being updated or changed in the tender notice. We are publishing this notice to share engagement outputs and to ensure as wider audience as possible are aware and informed of Norfolk County Council's intentions. Market engagement has taken place. The engagement was advertised under a prior information notice (PIN) published under the Public Contract 2015 regulations. 2025/S 000-001592. This engagement was for the third phase of a county wide procurement. Engagement has taken place during phases 2 and 3 in 2023 and 2024. This engagement was carried out by commissioners. The opportunity was advertised via PINs under the Public Contract Regulations 2015. Market engagement for phase 3 was held on 14th February 2025 via Teams webinar. We used the engagement to discuss our requirements, the tender process we are proposing (competitive flexible) and expectations of all parties. We also discussed lessons learnt from previous procurements for this service in other areas of Norfolk. We asked for feedback on number of lots 1 provider could be awarded and on the proposed process. Information provided at the engagement in the form of slides and notes are available to be viewed via the clarification tab. These documents can be viewed by registering on the Norfolk County Council in-tend portal, expressing an interest in this tender. A tender notice will be published to advertise this opportunity . This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04fac3
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/075152-2025
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive flexible procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
85 - Health and social work services
-
- CPV Codes
85000000 - Health and social work services
85300000 - Social work and related services
Notice Value(s)
- Tender Value
- £92,671,487 £10M-£100M
- Lots Value
- £92,671,487 £10M-£100M
- Awards Value
- £92,673,487 £10M-£100M
- Contracts Value
- £92,673,487 £10M-£100M
Notice Dates
- Publication Date
- 19 Nov 20252 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- 2 Jun 2025Expired
- Award Date
- 28 Oct 20251 months ago
- Contract Period
- 5 Jan 2026 - 4 Jan 2031 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORFOLK COUNTY COUNCIL
- Contact Name
- Not specified
- Contact Email
- sourcingteam@norfolk.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NORWICH
- Postcode
- NR1 2DH
- Post Town
- Norwich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH51 Norwich and East Norfolk
- Delivery Location
- TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk
-
- Local Authority
- Norwich
- Electoral Ward
- Lakenham
- Westminster Constituency
- Norwich South
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/075152-2025
19th November 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/068958-2025
28th October 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/029089-2025
2nd June 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/029083-2025
2nd June 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/027290-2025
24th May 2025 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/012050-2025
31st March 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/Attachment/A-1814
This is the ITT and you will only be required to complete this, if you are successful at the first stage.
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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},
{
"type": "technical",
"description": "Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation"
},
{
"description": "Evaluation information Grounds for exclusion as set out in Form B Minimum standards including technical and professional capacity as set out in Form C Willingness and ability to follow the dialogue process, as set out in Form D Selection Criteria - Weighting of shortlisting questions (Form E) 1 Workforce 20% 2 Performance Management 20% 3 Voice of the Service User and Stakeholders Part a 10% Part b 20% 30% 4 Safeguarding and Incident Reporting 20% 5 Managing and minimising disruption during periods of planned, or unplanned changes 10% TOTAL 100% Quality threshold (minimum acceptable overall quality score) 60 marks out of 100 We will reject any Application which does not achieve an overall score greater than or equal to the threshold stated in the Evaluation Data. We will take the top 3 Applicants for each lot through to the next stage. If there is a draw for 3rd place, we will issue invitation to tender all those who came 3rd . If, after shortlisting, any of the top 3 Applicants does not take up the offer to participate in the next stage they will take no further part in the procurement. In this event, and subject to meeting all the relevant shortlisting criteria, the Council may invite the next ranked Applicant(s) to the next stage in their stead.",
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}
]
},
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"vcse": true
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"amount": 26375731,
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{
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{
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{
"type": "quality",
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{
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{
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"contractTerms": {
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"riskDetails": "Please note that Norfolk County Council has joined the government's Devolution Priority Programme. This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. A consultation is under way. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries."
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