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Home Support - Principal Provider South Norfolk

Norfolk County Council

This public procurement record has 6 releases in its history.

Award

19 Nov 2025 at 11:34

UK7 - Contract Details Notice
Award

28 Oct 2025 at 13:12

UK6 - Contract Award Notice
TenderUpdate

02 Jun 2025 at 11:28

UK4 - Tender Notice
Tender

02 Jun 2025 at 11:18

UK4 - Tender Notice
Planning

24 May 2025 at 12:13

UK1 - Pipeline Notice
Planning

31 Mar 2025 at 15:21

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Norfolk County Council, a sub-central government authority based in Norwich, has concluded the procurement process for the "Home Support - Principal Provider South Norfolk" contract, under a competitive flexible procedure. This procurement, which falls under the industry category of health and social work services, aims to appoint principal providers for home support services across four Primary Care Networks (PCNs) in South Norfolk, namely Mid Norfolk, Breckland, Kett's Oak, and SNHIP. The selective procurement method adhered to a light-touch regime. The contracts were awarded on 19 November 2025, with an estimated start date between January and April 2026 and a completion expectancy of January 2031, extendable by up to five years at the council's discretion. The total contract value is estimated at approximately £111 million gross, across four lots.

This contract presents significant business growth opportunities for service providers specializing in health and social care. Small and medium-sized enterprises (SMEs), such as First Choice Home Care Ltd and Norvic Healthcare (Anglia) Limited, are well-suited to competently deliver the home support services in these PCNs. The well-defined structure and competitive procedure not only allow these regional businesses to expand their service offerings but also enable them to establish a strong presence in the local community by enhancing service delivery standards. With the provision capped at one contract per bidder, this procurement strategy encourages a diverse pool of competent suppliers, fostering a competitive environment that benefits both service providers and the communities they serve.

How relevant is this notice?

Notice Information

Notice Title

Home Support - Principal Provider South Norfolk

Notice Description

The Council has appointed one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement. This procurement was split into 4 lots, which covers PCNs in South Norfolk. Bidders were restricted to winning one lot only.

Lot Information

Mid Norfolk

To deliver home support services as Principal Provider in Lot 1 area.

Renewal: The Contract may be extended by up to 60 months at the Council's discretion.

Breckland

To deliver home support services as Principal Provider to lot 2 in this area.

Renewal: The Contract may be extended by up to 60 months at the Council's discretion.

Kett's Oak

To deliver home support services as Principal Provider in Lot 3 area.

Renewal: The Contract may be extended by up to 60 months at the Council's discretion.

SNHIP

To deliver home support services as Principal Provider in Lot 4 area.

Renewal: The Contract may be extended by up to 60 months at the Council's discretion.

Planning Information

This is a Preliminary Market Engagement Notice (PMEN) for information purposes only. It is not a formal invitation to tender. You will need to respond to the tender notice in order to be considered for these contracts. The purpose of this PMEN is to maximise transparency and competition for the upcoming tender notice. All details in this PMEN are subject to being updated or changed in the tender notice. We are publishing this notice to share engagement outputs and to ensure as wider audience as possible are aware and informed of Norfolk County Council's intentions. Market engagement has taken place. The engagement was advertised under a prior information notice (PIN) published under the Public Contract 2015 regulations. 2025/S 000-001592. This engagement was for the third phase of a county wide procurement. Engagement has taken place during phases 2 and 3 in 2023 and 2024. This engagement was carried out by commissioners. The opportunity was advertised via PINs under the Public Contract Regulations 2015. Market engagement for phase 3 was held on 14th February 2025 via Teams webinar. We used the engagement to discuss our requirements, the tender process we are proposing (competitive flexible) and expectations of all parties. We also discussed lessons learnt from previous procurements for this service in other areas of Norfolk. We asked for feedback on number of lots 1 provider could be awarded and on the proposed process. Information provided at the engagement in the form of slides and notes are available to be viewed via the clarification tab. These documents can be viewed by registering on the Norfolk County Council in-tend portal, expressing an interest in this tender. A tender notice will be published to advertise this opportunity . This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fac3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075152-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£92,671,487 £10M-£100M
Lots Value
£92,671,487 £10M-£100M
Awards Value
£92,673,487 £10M-£100M
Contracts Value
£92,673,487 £10M-£100M

Notice Dates

Publication Date
19 Nov 20259 months ago
Submission Deadline
Not specified
Future Notice Date
2 Jun 2025Expired
Award Date
28 Oct 202510 months ago
Contract Period
5 Jan 2026 - 4 Jan 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH17 Breckland and South Norfolk
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
4
Supplier Names

CERA CARE OPERATIONS LIMITED

FIRST CHOICE HOME CARE LTD

NORVIC HEALTHCARE (ANGLIA) LIMITED

UNIVERSAL CARE SERVICES (UK) LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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