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Framework Agreement - South Home Care

Norfolk County Council

This public procurement record has 2 releases in its history.

Award

16 Jan 2026 at 15:01

UK6 - Contract Award Notice
Planning

31 Mar 2025 at 15:28

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process facilitated by Norfolk County Council, under the "Framework Agreement - South Home Care" initiative, aims to assemble a robust framework of providers to deliver essential home support services across South Norfolk Primary Care Networks (PCNs). This tender, identified by the procurement ID NCCT43045, proceeded through a competitive flexible procedure and has transitioned from the planning stages to the award stage as of 16 January 2026. Worth a gross total of approximately £52.6 million, the procurement is segmented into four active lots—Mid Norfolk, Breckland, Kett's Oak, and SNHIP—and attracts contributions mainly from SMEs, with significant involvement of public authorities in the UK regions of UKH15, UKH16, and UKH17. The key contract period starts on 1 April 2026, with provisions to extend through until 31 March 2036, facilitating extensive coverage over a significant timeline.

This framework tender is an avenue for diverse growth opportunities for businesses in the health and social work sector. Businesses ranging from SMEs to larger suppliers are encouraged to explore participation, leveraging their expertise in social work services without accommodation. As the tender specifically focuses on distributing 30% of the required service hours to framework providers, smaller and mid-sized enterprises have a substantial opportunity to engage and expand their operations whilst contributing significantly to local communities. Companies that demonstrate strong performance monitoring and adaptability to operational challenges would thrive in this setting. Additionally, direct award or competitive further competitions provide flexible paths for businesses to secure contracts, making it an appealing proposition for those looking to expand their influence within the Norfolk care network.

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Notice Information

Notice Title

Framework Agreement - South Home Care

Notice Description

The Council wished to appoint a number of framework providers to deliver home support services in each Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.

Planning Information

This is a Preliminary Market Engagement Notice (PMEN) for information purposes only. It is not a formal invitation to tender. You will need to respond to the tender notice in order to be considered for these contracts. The purpose of this PMEN is to maximise transparency and competition for the upcoming tender notice. All details in this PMEN are subject to being updated or changed in the tender notice. We are publishing this notice to share engagement outputs and to ensure as wider audience as possible are aware and informed of Norfolk County Council's intentions. Market engagement has taken place. The engagement was advertised under a prior information notice (PIN) published under the Public Contract 2015 regulations. 2025/S 000-001592. This engagement was for the third phase of a county wide procurement. Engagement has taken place during phases 2 and 3 in 2023 and 2024. This engagement was carried out by commissioners. The opportunity was advertised via PINs under the Public Contract Regulations 2015. Market engagement for phase 3 was held on 14th February 2025 via Teams webinar. We used the engagement to discuss our requirements, the tender process we are proposing (competitive flexible) and expectations of all parties. We also discussed lessons learnt from previous procurements for this service in other areas of Norfolk. We asked for feedback on number of lots 1 provider could be awarded and on the proposed process. Information provided at the engagement in the form of slides and notes are available to be viewed via the clarification tab. These documents can be viewed by registering on the NCC in-tend portal, expressing an interest in this tender. A tender notice will be published to advertise this opportunity . This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fac4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003981-2026
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85312000 - Social work services without accommodation

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£43,804,800 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jan 20267 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Jan 20267 months ago
Contract Period
1 Apr 2026 - 31 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
7
Supplier Names

CERA CARE OPERATIONS LIMITED

FIRST CHOICE HOME CARE LTD

MANORCOURT CARE (NORFOLK) LIMITED

NORVIC HEALTHCARE (ANGLIA) LIMITED

OPTIMALCAREPLUS LIMITED

PILEA HOMECARE LTD

VERITY HEALTHCARE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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