Award

The Provision of Support to Carers

HERTFORDSHIRE COUNTY COUNCIL

This public procurement record has 3 releases in its history.

Award

06 May 2025 at 09:58

UK7 - Contract Details Notice
Award

03 Apr 2025 at 11:54

UK6 - Contract Award Notice
Award

03 Apr 2025 at 11:46

UK5 - Transparency Notice
Summary of the contracting process

Hertfordshire County Council has awarded a contract for "The Provision of Support to Carers" to Carers in Hertfordshire. The procurement, guided by a statutory duty under the Care Act 2014, aims to deliver a comprehensive, countywide support service for carers within the social services industry. Based in Hertford, the contract is set in the UKH23 region and follows a direct award procurement method. This contract encompasses a variety of services, including information dissemination, mentoring, and strategic partnerships within health and social care organisations. The contract, valued at £1,857,000, commenced on 16th April 2025 and will continue until 15th April 2026. It follows a light-touch regime, with plans for re-procurement expected by October 2025.

This contract presents significant opportunities for businesses operating within social services, particularly those with a focus on carers' support. Carers in Hertfordshire, being a large, established VCSE organisation, underscores the potential for voluntary and community sector enterprises to thrive in such engagements. While the direct award limits immediate competition, businesses with innovative approaches to carers' support, strong local knowledge, or unique partnership networks could position themselves favourably for future opportunities in this sector. This contract highlights the long-term growth potential in developing unique service offerings, understanding local community needs, and forging robust partnerships with health and voluntary agencies.

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Notice Information

Notice Title

The Provision of Support to Carers

Notice Description

There is a statutory duty on the Council to provide support for carers under various legislation under the Care Act 2014 and to work preventatively to support carers' wellbeing. The provision of Support to Carers contract is intended to provide a countywide, preventative carers support service for adult carers. This includes information and advice, learning and training opportunities, peer mentoring, support for carers to speak up / be involved in co-production, outreach to unidentified carers, the Carers Passport Discount Card, carer awareness training for health and social care staff, and an overall strategic partnership role with health and social care organisations in the county.

Procurement Information

There is a statutory duty on the Council to provide support for carers under various legislation under the Care Act 2014 and to work preventatively to support carers' wellbeing. The Council has a longstanding contract with Carers in Hertfordshire who operate locally within the Council area. This contract is proposed to provide a further year, There is a specific plan in place to re-procure the contract. We will aim to go to tender by October 2025 to allow for any mobilisation period of a new provider. The incumbent provider (Carers in Hertfordshire) is a long-standing provider of these services and has built up an extensive database of unpaid carers who they support. This database is essential for successful delivery of the services, and another provider could not establish this in time to deliver the services during the year's contract term that is proposed. Furthermore, Carers in Hertfordshire have extensive partnership arrangements with health, social care and voluntary sector agencies for the identification and referral of unpaid carers, which again a competitor could not establish in sufficient time to deliver the services during the proposed contract period. Finally, specific aspects of the services provided have been developed by Carers in Hertfordshire in a unique way, such as the programme of training and learning opportunities and the Carers Passport discounts scheme with a unique network of local businesses. These again could not be replicated in a sufficient time to deliver the required services during the proposed contract term. There is a requirement to ensure that existing arrangements continue uninterrupted so that carers receive ongoing preventative support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fca1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019014-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85320000 - Social services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,857,000 £1M-£10M
Contracts Value
£1,857,000 £1M-£10M

Notice Dates

Publication Date
6 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Apr 202510 months ago
Contract Period
15 Apr 2025 - 15 Apr 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HERTFORDSHIRE COUNTY COUNCIL
Contact Name
Not specified
Contact Email
strategic.procurement@hertfordshire.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
HERTFORD
Postcode
SG13 8DQ
Post Town
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
East Hertfordshire
Electoral Ward
Hertford Castle
Westminster Constituency
Hertford and Stortford

Supplier Information

Number of Suppliers
1
Supplier Name

CARERS IN HERTFORDSHIRE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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