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Salesforce CRM Licences

INCOMMUNITIES LIMITED

This public procurement record has 2 releases in its history.

Award

27 Jul 2026 at 09:04

UK7 - Contract Details Notice
Award

04 Apr 2025 at 16:15

UK5 - Transparency Notice
Summary of the contracting process

Incommunities Limited procured Salesforce software licences, information systems and support services to continue and expand an existing Salesforce platform across its business. The requirement supports the ongoing implementation of the Salesforce technology stack, maintaining compatibility with the organisation’s bespoke solution, existing systems and equipment. The work concerns software packages and information systems, including the associated support needed for operation and maintenance. Delivery covers England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West. The buyer is Incommunities Limited, based in Bradford. The requirement is relevant to Salesforce, software licensing and information systems providers, particularly those able to support an established enterprise platform rather than introduce a wholly different technology.

The procurement is complete and was awarded through a direct award. Salesforce UK Limited was selected for the single lot. The award value is £4,500,000 gross. The associated contract was signed on 1 May 2026 and has a value of £2,148,948 gross. Its contract period runs from 1 May 2026 to 30 April 2030, with an option, at the client’s discretion, to extend for up to a further five years in 12-month increments, giving a maximum end date of 30 April 2035. The direct-award rationale was the existing Salesforce implementation, the need for compatibility with current systems and equipment, and the disproportionate technical challenges and operational impact of changing platform. The award was above the relevant threshold.

This award demonstrates substantial, continuing demand from Incommunities for Salesforce licences, information systems and support around an established, bespoke business platform. A supplier seeking to compete when this requirement next reaches the market would need strong Salesforce capability, including licensing expertise, implementation support, system integration and dependable ongoing maintenance. Credibility would depend on understanding the buyer’s existing Salesforce stack and back-office environment, preserving compatibility and limiting disruption to business operations. Providers with the capacity to support an organisation-wide enterprise deployment across England would be better placed than small, narrowly focused software resellers. The direct-award reasoning also shows that demonstrable continuity, technical interoperability and knowledge of the incumbent configuration are commercially important considerations for this buyer.

How relevant is this notice?

Notice Information

Notice Title

Salesforce CRM Licences

Notice Description

Salesforce is a globally recognised platform, embedded within Incommunities back office following an initial rollout. This award is to support the ongoing implementation of Salesforce stack across the entire business providing exclusivity of the bespoke solution for the business and ensuring compatibility with existing systems and equipment. Any variance would create disproportionate technical challenges in operation or maintenance which would impact on business operations and not demonstrate commercial value or provide the most economically advantageous outcome

Procurement Information

Salesforce is a globally recognised platform, embedded within Incommunities back office following an initial rollout. This award is to support the ongoing implementation of Salesforce stack across the entire business providing exclusivity of the bespoke solution for the business and ensuring compatibility with existing systems and equipment. Any variance would create disproportionate technical challenges in operation or maintenance which would impact on business operations and not demonstrate commercial value or provide the most economically advantageous outcome

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fd9e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070560-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£4,500,000 £1M-£10M
Contracts Value
£2,148,948 £1M-£10M

Notice Dates

Publication Date
27 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 May 2026 - 30 Apr 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
INCOMMUNITIES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD17 7BN
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified
Local Authority
Bradford
Electoral Ward
Shipley
Westminster Constituency
Shipley

Supplier Information

Number of Suppliers
1
Supplier Name

SALESFORCE UK LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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