Consultancy Services to Develop and Implement a Standard Operating Procedure to Support Unpaid Carers at the Point of Hospital Discharge

London Borough of Bromley

This public procurement record has 3 releases in its history.

Award

04 Aug 2026 at 09:27

Award

25 Jun 2025 at 08:20

Tender

08 Apr 2025 at 11:09

Summary of the contracting process

The London Borough of Bromley procured consultancy services to develop and implement a standard operating procedure supporting unpaid carers when patients are discharged from hospital. The work covered identifying carers and helping them access appropriate information, support, advice and guidance, with the aims of enabling safe and timely discharge, reducing further referrals to statutory social care and limiting hospital readmissions. The consultant was expected to work with stakeholders across six South East London boroughs within the South East London Integrated Care System. This is a health and social care consultancy requirement, with related systems and technical consultancy elements. Delivery is centred on Bromley and the wider South East London area, for a public-sector buyer seeking practical service design and implementation support.

The procurement is complete and was run as a single-lot, below-threshold open competition. Enquiries closed on 25 April 2025 at 12:00 and tenders were due by 2 May 2025 at 12:00. Eight bids reached the final stage, including three from SMEs and two from VCSEs. The lot was evaluated on price weighted at 60% and quality at 40%. The contract was awarded to The Public Service Consultants Limited on 3 June 2025 for £77,943.50 excluding VAT (£93,531 including VAT). The award contract period was 15 July 2025 to 14 January 2026. The contract was signed on 27 August 2025 and records the same gross and net values, with an active period from 27 August 2025 to 14 January 2026.

This procurement demonstrates demand for suppliers able to combine health and social care expertise with practical consultancy, stakeholder engagement and service implementation. Credible competitors would need to understand hospital discharge pathways, unpaid-carer identification and support, and the interfaces between NHS-related services, integrated care systems and local-authority social care. The requirement also favours providers able to develop a clear operating procedure and help organisations put it into practice across multiple boroughs, rather than supplying a standalone report. Experience of improving discharge outcomes, reducing avoidable escalation into statutory services and supporting safe returns home would strengthen a future proposition. The award to an SME and the participation of SME and VCSE bidders indicate that this type of work can suit smaller specialist consultancies as well as larger providers.

How relevant is this notice?

Notice Title

Consultancy Services to Develop and Implement a Standard Operating Procedure to Support Unpaid Carers at the Point of Hospital Discharge

Notice Description

The South East London Integrated Care System (SELICS) appointed a consultant to work with stakeholders across six South East London boroughs to develop and implement a Standard Operating Procedure for identifying and supporting unpaid carers at hospital discharge. The successful provider will identify and help unpaid carers access the right information, support, advice and guidance to enable safe and timely discharge of patients to their homes, and to reduce the need for new or further referrals into statutory social care services and / or re-admission to hospital.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fe95
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073461-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

85 - Health and social work services

98 - Other community, social and personal services


CPV Codes

72200000 - Software programming and consultancy services

72220000 - Systems and technical consultancy services

85000000 - Health and social work services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£97,000 Under £100K
Lots Value
£97,000 Under £100K
Awards Value
£77,943 Under £100K
Contracts Value
£77,943 Under £100K

Notice Dates

Publication Date
4 Aug 20263 weeks ago
Submission Deadline
2 May 2025Expired
Future Notice Date
Not specified
Award Date
3 Jun 20251 years ago
Contract Period
27 Aug 2025 - 14 Jan 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
London Borough of Bromley
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BROMLEY
Postcode
BR1 1AD
Postcode Area
Bromley
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI61 Bromley
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)

Local Authority
Bromley
Electoral Ward
Bromley Town
Westminster Constituency
Bromley and Biggin Hill

Supplier Information

Number of Suppliers
1
Supplier Name

THE PUBLIC SERVICE CONSULTANTS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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