Notice Information
Notice Title
Community hearing aids service for age-related hearing loss - C378303
Notice Description
NHS Sussex has awarded this contract to suitably qualified and experienced providers for the delivery of community-based hearing aid services for adults aged 55 and over. Eligible providers have been accredited to deliver services as part of an AQP multi-provider model. Successful providers have been awarded contracts via Provider Selection Regime Direct Award Process B. No minimum activity is guaranteed for accredited providers - each provider's participation depends on patient choice and referral volume. Individual Provider contracts will be zero value and any payments made will be based on activity performed. The annual service value total for all current AQP Providers (23/24 outturn) was approx PS6.5m. So, for 7 years + 3 year option = PS65,000,000.
Lot Information
Lot 1
NHS Sussex has awarded this contract to suitably qualified and experienced providers for the delivery of community-based hearing aid services for adults aged 55 and over. Eligible providers have been accredited to deliver services as part of an AQP multi-provider model. Successful providers have been awarded contracts via Provider Selection Regime Direct Award Process B. The initial contract duration will be 7 years commencing on 1 April 2026, with the option to extend for a further 3 years, offered via an NHS standard contract. The Commissioner reserves the right to further extend the contract beyond the 10-year maximum duration subject to: a. The requirements of Provider Selection Regime Process B. b. Re-confirmation of an applicant's accreditation status. Aims and objectives: The overall ambitions of NHS Sussex in commissioning this service are: * To strengthen our contribution to prevention and reduce health inequalities * To promote patient education, self-management and empowerment; * To improve the quality and safety of care and outcomes improvement; * To support people to age well - falls prevention, healthy and active ageing, addressing loneliness, isolation and supporting independence and reducing the need for intervention; * Integrated working with patients, carers and the local community and voluntary sector. The aims of the service are for people with hearing problems to have: * access to high quality, safe and efficient NHS hearing aids services, with short waiting times and high responsiveness to the needs of local communities, free at the point of access; * choice as to where and when their treatment is delivered The key objectives of this service are to: * Improve public health and occupational health through treatment of hearing loss * Provide equitable access to consistently high-quality care for all patients using the service * Encourage identification, diagnosis and management of age-related hearing loss through improved patient and professional education, including timely signposting to lip reading classes and assistive technologies and other rehabilitation services * Promote inclusion and participation of people who have hearing loss * Be compliant with clinical guidance and good practice * Conform to the recognised quality assurance tool Improving Quality In Physiological Diagnostic Services (IQIPS) The expected outcomes of the service are: * Timely access to hearing assessment, fitting and follow-up * High proportion of patients continuing to wear hearing aids * High levels of satisfaction from patients accessing the service and health professionals referring into the service * Reduced social isolation and consequent mental ill health * Improved quality of life for patients, their families/carers and communication partners. Service Requirements: Providers should be able to offer a comprehensive, patient centred service for adults aged 55 and over with suspected or diagnosed hearing loss related with age, encompassing: * Hearing assessment * Hearing aid fitting and calibration to national guidelines * After care: maintenance, repairs, consumables (batteries, tubing), and follow-up reviews Providers are required to conform to the recognised quality assurance tool Improving Quality In Physiological Diagnostic Services (IQIPS). IQIPs accreditation must be achieved (or demonstrate willingness to achieve accreditation within 18 months of contract award). No minimum activity is guaranteed for accredited providers - each provider's participation depends on patient choice and referral volume. Individual Provider contracts will be zero value and any payments made will be based on activity performed. The annual service value total for all current AQP Providers (23/24 outturn) was approx PS6.5m. So, for 7 years + 3 year option = PS65,000,000.
Options: This contract has a 7 year (84 month) initial term. The Commissioner at its sole discretion can extend this contract for up to an additional period of up to 3 years (36 additional months). The Commissioner reserves the right to further extend the contract beyond the 10-year maximum duration subject to: a. The requirements of Provider Selection Regime Process B. b. Re-confirmation of an applicant's accreditation status.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05017d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/005871-2026
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
33 - Medical equipments, pharmaceuticals and personal care products
85 - Health and social work services
-
- CPV Codes
33185000 - Hearing aids
85121240 - ENT or audiologist services
Notice Value(s)
- Tender Value
- £65,000,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £1
Notice Dates
- Publication Date
- 22 Jan 20261 months ago
- Submission Deadline
- 2 Sep 2025Expired
- Future Notice Date
- 31 May 2025Expired
- Award Date
- 19 Dec 20252 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS SUSSEX INTEGRATED CARE BOARD
- Contact Name
- Maggie Czapiewska
- Contact Email
- maggie.czapiewska1@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- LEWES
- Postcode
- BN7 2FZ
- Post Town
- Brighton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ22 East Sussex CC
- Delivery Location
- TLJ2 Surrey, East and West Sussex
-
- Local Authority
- Lewes
- Electoral Ward
- Lewes Bridge
- Westminster Constituency
- Lewes
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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