TenderUpdate
Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
FIRST TRENITALIA WEST COAST RAIL
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Contract Timeline
- Publication Date
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11th April 2025 14:10:04 PM
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Contract Summary
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network. o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspections
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-0501bb
- Publication Source
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Find a Tender Service
- Procurement Stage
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TenderUpdate
- Procurement Method
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Selective
- Procurement Method Details
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Competitive Flexible Procedure
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
- CPV Division(s)
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Awarding Authority
FIRST TRENITALIA WEST COAST RAIL
- Buyer Name
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Mark Ibbs
- Buyer Email
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procurement@avantiwestcoast.co.uk
- Buyer Phone
- Buyer Address
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8th Floor The Point
London
W2 1AF
United Kingdom