Planning

Debt Resolution Services 2

CROWN COMMERCIAL SERVICE

This public procurement record has 4 releases in its history.

PlanningUpdate

11 Aug 2025 at 09:10

UK1 - Pipeline Notice
PlanningUpdate

21 May 2025 at 13:46

UK1 - Pipeline Notice
Planning

15 Apr 2025 at 08:13

UK2 - Preliminary Market Engagement Notice
Planning

14 Apr 2025 at 09:38

UK1 - Pipeline Notice
Summary of the contracting process

The Crown Commercial Service is currently in the planning stage of the procurement process for "Debt Resolution Services 2," aimed at central government and wider public sector organisations seeking effective debt recovery solutions. This procurement falls under the industry category of financial and insurance services, with the location primarily being in the United Kingdom. The process involves a closed framework agreement designed over a four-year term, commencing on 4th February 2026 and ending on 3rd February 2030. Key dates include a future notice to be issued by 20th August 2025 for interested parties. The contract's estimated value reaches a gross amount of £200,000,000.

This tender opens up significant opportunities for businesses specialising in debt collection, enforcement services, spend analytics, and recovery processes. Companies with experience in dealing with central government and public sector clients will be particularly well-suited for this contract, especially those possessing Financial Conduct Authority (FCA) regulation credentials. The framework's structure, with dedicated lots for aspects like accounts payable and specialised VAT reviews, allows for focused business growth in both niche and broad service areas, providing a platform for companies to showcase ethical and sustainable debt recovery processes.

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Notice Information

Notice Title

Debt Resolution Services 2

Notice Description

This is for any central government or wider public sector organisation looking for effective debt recovery such as collections, enforcement, data services, spend analytics and recovery. This agreement has several lots that will give you Financial Conduct Authority (FCA) regulated access to debt collection agents for fair, ethical and sustainable recoveries. This includes: debt collection process servers access to Enforcement Conduct Board approved enforcement services spend analytics and recoveries (SARS) With specialist lots dedicated to: accounts payable telecoms review general ledger review utilities review specialist VAT review data services for search and report to maximise collections This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans.

Planning Information

A webinar was held on 09/01/25. Slides and a transcript of the session were made available via the upcoming agreement webpage. There is also a mailbox (drs2procurement@crowncommercial.gov.uk) which periodically answers new queries and collates feedback from the market. https://www.crowncommercial.gov.uk/agreements/RM6366

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05022d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/047522-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
£166,666,667 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20256 months ago
Submission Deadline
Not specified
Future Notice Date
20 Aug 2025Expired
Award Date
Not specified
Contract Period
4 Feb 2026 - 3 Feb 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Not specified
Contact Email
supplier@crowncommercial.gov.uk
Contact Phone
+44 3454102222

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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