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Digital Delivery Partner

HM Revenue & Customs

This public procurement record has 6 releases in its history.

Award

16 Oct 2025 at 15:57

UK7 - Contract Details Notice
Award

29 Aug 2025 at 08:07

UK6 - Contract Award Notice
TenderUpdate

29 May 2025 at 15:12

UK4 - Tender Notice
Tender

07 May 2025 at 11:46

UK4 - Tender Notice
Planning

06 May 2025 at 08:39

UK2 - Preliminary Market Engagement Notice
Planning

14 Apr 2025 at 17:08

UK3 - Planned Procurement Notice
Summary of the contracting process

HM Revenue & Customs (HMRC) has awarded the Digital Delivery Partner contract to Public Digital Limited, a London-based SME, under an open procurement method using a competitive flexible procedure. This project aims at transforming HMRC's services to operate as a 'digital first' tax and customs administration by 2029/30. The procurement falls under the business and management consultancy services industry and involves modernising technology to enhance digital customer interactions and secure IT systems. The contract was signed on 17th September 2025 and will run until 16th September 2027, with an option to extend for an additional year, potentially until September 2028. This significant undertaking is aligned with HMRC's vision to address the growing tax gap and drive transformation within the organisation.

This tender offers a substantial growth opportunity for businesses adept in digital transformation and consultancy. Companies specialising in strategic digital solutions, AI-driven innovations, and IT systems resilience stand to benefit from engaging in similar projects. The competitive flexible procedure underscores HMRC's commitment to engaging suppliers who are innovative, adaptable, and capable of delivering robust digital solutions. SMEs with expertise in embedding agile practices, fostering user-centric designs, and implementing technology-driven change are particularly well-suited to contribute and thrive in such government initiatives. By aligning their capabilities to HMRC's transformation goals, businesses can achieve significant scalability and visibility within the public sector.

How relevant is this notice?

Notice Information

Notice Title

Digital Delivery Partner

Notice Description

To keep pace with evolving customer, societal and economic expectations, manage the growing tax gap, and modernise its workforce and technology to be future fit and continuously improve, HMRC must execute an ambitious transformation agenda. Delivery of our five-year transformation outcomes will be a complex and significant undertaking. This will necessitate a fundamental step change in how we run and change our services in order to transform across the entire organisation and increase our flexibility for the future. By 2029/30, our vision is to operate as a digital first tax and customs administration which enables individuals and businesses to get their tax right and have greater certainty over their tax obligations. To achieve this, we need to deliver a set of outcomes through our transformation portfolio that will modernise our technology estate and ensure our IT systems remain resilient and secure, enable 80%+ of all customer interaction to be digital, bring in PS6.5bn additional tax revenue. This significant undertaking will require all parts of our organisation to be more innovative, bold and efficient in how we lead, deliver and embed change. We are looking for a strategic and delivery partner who will support, coach and help us to deliver as we: 1. Test, Critique and Embed a Service Ownership Model: Support and work with HMRC colleagues to understand the conditions for success, to develop and land our operating model and ways of working and to coach the organisation on the journey to develop user centric, adaptive and iterative services - using HMRC's current transformation challenges to implement a different approach. 2. Land iterative change effectively and efficiently: Increasing the capacity for, and quality of, change by implementing iterative improvements. 3. Increase our capability working side-by-side with HMRC colleagues to deliver agreed pieces of our backlog. 4. Implement new, AI-driven, and digital iterative ways of working: Accelerate end-to-end changes across various project sizes and complexities. 5. Upskill and educate: Ensure that leadership and teams are equipped to drive and support the transformation agenda, providing learning and skills to embrace digital and new ways of working and setting the tone for the required cultural change. 6. Provide strategic leadership support for transformation: Partner HMRC's Executive Committee and senior leadership community to institute new ways of working, and foster a culture that enables agile, innovative approaches to designing and running services to thrive. Advise and help ExCom to deliver on opportunities to address structural organisational design opportunities that would accelerate the pace of change. Provide expert strategic advice on an ad hoc basis to both the Exchequer Secretary and the Permanent Secretaries on Digital Transformation, AI and how to deliver user driven change at pace. And ultimately ensure that we deliver on our ambitious plans.

Planning Information

HMRC held a virtual briefing event on 1st May 2025 for interested parties who responded to the planned procurement notice, providing a detailed overview of the requirements and planned process. Interested parties were required to sign a Non-Disclosure Agreement (NDA) prior to attending the session.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0502e0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/066027-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£14,000,000 £10M-£100M
Lots Value
£14,000,000 £10M-£100M
Awards Value
£14,000,000 £10M-£100M
Contracts Value
£14,000,000 £10M-£100M

Notice Dates

Publication Date
16 Oct 202510 months ago
Submission Deadline
13 Jun 2025Expired
Future Notice Date
7 May 2025Expired
Award Date
13 Aug 20251 years ago
Contract Period
17 Sep 2025 - 16 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

PUBLIC DIGITAL LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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