Award

Carers Hub for the Borough of Hammersmith & Fulham

LONDON BOROUGH OF HAMMERSMITH AND FUHAM (LBHF)

This public procurement record has 3 releases in its history.

Award

24 Feb 2026 at 12:21

Tender

17 Nov 2025 at 17:18

Planning

16 Apr 2025 at 11:22

Summary of the contracting process

The London Borough of Hammersmith and Fulham (LBHF) is commissioning a Carers Hub to fulfil its statutory duties under the Care Act 2014, offering services such as carers' assessments, reviews, support planning, and social opportunities. This procurement process falls under the industry category of health and social work services with a focus on enhancing carers' well-being. The tender proceeded via an open procurement method and has reached the award stage, with the contract awarded to Carers Network Westminster. The services will be rendered within the Borough of Hammersmith & Fulham, starting on 1st April 2026, with the option for renewal until 2031. The procurement was initiated on 17th November 2025 with essential deadlines such as the standstill period ending on 6th March 2026.

This tender presents strategic business opportunities for organisations specialising in health and social care, particularly those experienced in delivering community-based services that improve carers' quality of life. The procurement process underlines the suitability for organisations classified as Voluntary, Community and Social Enterprises (VCSEs) or those focusing on partnerships with local charities. Emphasising quality over price with a 60% weightage, businesses with a strong track record in person-centred care models are well-suited to this contract. Organisations that provide comprehensive guidance and support in the care sector, aiming to forge meaningful local partnerships, are encouraged to explore this opportunity to expand their market presence and enhance their service offering.

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Notice Title

Carers Hub for the Borough of Hammersmith & Fulham

Notice Description

The London Borough of Hammersmith and Fulham is seeking to commission a Carers Hub to fulfil its statutory duties under the Care Act 2014. This includes responsibilities related to the provision of information and advice, emergency planning cards, training, support planning, social opportunities and the facilitation of Carers Assessments and reviews for adult unpaid carers aged 18 and over including those transitioning into adulthood. The Council is seeking the provision of a one-stop shop 'Hub' model to enable Carers to access services that support their physical, mental and emotional wellbeing to enable them to continue in their caring role and to improve their quality of life. The Council expects the successful Provider to develop, maintain and deliver a range of person-centred and coordinated services for carers in Hammersmith & Fulham and will be responsible for ensuring safe, high quality, non-discriminatory Carer services appropriate to the diverse needs of the borough.

Lot Information

Lot 1

Renewal: Option to extend for a further two one year extensions after initial period

Planning Information

Carers Hub Contract The London Borough of Hammersmith and Fulham are seeking suitable providers to deliver services to unpaid carers in the borough. The Carers Hub contract supports us to meet our Care Act (2014) duties to carers. Services that the Carers Hub currently provides under this contract are:  • Carers assessments, reviews, support plans andpersonal budgets • Social events and peer networking/support  • Information, advice and training on a range of topics.  • Signposting to other services where appropriate • Forging partnerships with local charities and businesses to enhance the offer to carers.   Referrals for an assessment can be made to our Carers Hub from the Council, other professionals or as a self-referral. Council social workers are also able to conduct carers assessments as part of their work with the cared-for, but our Carers Hub provider does around 80% of the total annual carers assessments. We are holding a market engagement event 1pm-2pm Thursday 1st May online using Microsoft Teams. We hope you will be able to join us but we will send the slides and a survey to any interested providers who are not able to attend. Interested parties need to register on our tender portal https://www.capitalesourcing.com and send us your details via the messaging service

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0503f2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016441-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

85312310 - Guidance services

Notice Value(s)

Tender Value
£768,000 £500K-£1M
Lots Value
£1,200,000 £1M-£10M
Awards Value
£1,767,660 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Feb 20261 months ago
Submission Deadline
17 Dec 2025Expired
Future Notice Date
16 Jun 2025Expired
Award Date
16 Feb 20262 months ago
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HAMMERSMITH AND FUHAM (LBHF)
Additional Buyers

LONDON BOROUGH OF HAMMERSMITH AND FUHAM

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W6 9JU
Post Town
West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI33 Kensington & Chelsea and Hammersmith & Fulham

Local Authority
Hammersmith and Fulham
Electoral Ward
Hammersmith Broadway
Westminster Constituency
Hammersmith and Chiswick

Supplier Information

Number of Suppliers
1
Supplier Name

CARERS NETWORK WESTMINSTER

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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