Tender

Carers Hub for the Borough of Hammersmith & Fulham

LONDON BOROUGH OF HAMMERSMITH AND FUHAM (LBHF)

This public procurement record has 2 releases in its history.

Tender

17 Nov 2025 at 17:18

Planning

16 Apr 2025 at 11:22

Summary of the contracting process

The London Borough of Hammersmith and Fulham (LBHF) is currently in the tender stage for procuring a Carers Hub within the borough, aligned with its statutory duties under the Care Act 2014. This open procedure invites suppliers to deliver health and social work services that address the physical, mental and emotional well-being of adult unpaid carers aged 18 and over. The contract, valued at £1,200,000, is set to commence on 1st April 2026 and run for an initial three-year period with options for two one-year extensions. The deadline for tender submissions is set for 17th December 2025, with requirements to register via LBHF's tender portal. The project location is centred in Hammersmith & Fulham, within the UKI33 region.

This procurement offers substantial business growth opportunities, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) well-versed in delivering person-centred support services. The Carers Hub will enable participating businesses to develop innovative service models that can enhance client satisfaction and compliance with statutory requirements. Engagement in this contract allows organisations to forge partnerships with local charities and businesses, thereby amplifying their community presence and reaching new consumer bases within the social care sector. The tender’s emphasis on person-centred service delivery invites varied business models interested in pioneering comprehensive care solutions.

How relevant is this notice?

Notice Information

Notice Title

Carers Hub for the Borough of Hammersmith & Fulham

Notice Description

The London Borough of Hammersmith and Fulham is seeking to commission a Carers Hub to fulfil its statutory duties under the Care Act 2014. This includes responsibilities related to the provision of information and advice, emergency planning cards, training, support planning, social opportunities and the facilitation of Carers Assessments and reviews for adult unpaid carers aged 18 and over including those transitioning into adulthood. The Council is seeking the provision of a one-stop shop 'Hub' model to enable Carers to access services that support their physical, mental and emotional wellbeing to enable them to continue in their caring role and to improve their quality of life. The Council expects the successful Provider to develop, maintain and deliver a range of person-centred and coordinated services for carers in Hammersmith & Fulham and will be responsible for ensuring safe, high quality, non-discriminatory Carer services appropriate to the diverse needs of the borough.

Lot Information

Lot 1

Renewal: Option to extend for a further two one year extensions after initial period

Planning Information

Carers Hub Contract The London Borough of Hammersmith and Fulham are seeking suitable providers to deliver services to unpaid carers in the borough. The Carers Hub contract supports us to meet our Care Act (2014) duties to carers. Services that the Carers Hub currently provides under this contract are:  • Carers assessments, reviews, support plans andpersonal budgets • Social events and peer networking/support  • Information, advice and training on a range of topics.  • Signposting to other services where appropriate • Forging partnerships with local charities and businesses to enhance the offer to carers.   Referrals for an assessment can be made to our Carers Hub from the Council, other professionals or as a self-referral. Council social workers are also able to conduct carers assessments as part of their work with the cared-for, but our Carers Hub provider does around 80% of the total annual carers assessments. We are holding a market engagement event 1pm-2pm Thursday 1st May online using Microsoft Teams. We hope you will be able to join us but we will send the slides and a survey to any interested providers who are not able to attend. Interested parties need to register on our tender portal https://www.capitalesourcing.com and send us your details via the messaging service

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0503f2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074558-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£768,000 £500K-£1M
Lots Value
£1,200,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Nov 20252 weeks ago
Submission Deadline
17 Dec 20252 weeks to go
Future Notice Date
16 Jun 2025Expired
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HAMMERSMITH AND FUHAM (LBHF)
Additional Buyers

LONDON BOROUGH OF HAMMERSMITH AND FUHAM

Contact Name
Not specified
Contact Email
procurement@lbhf.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
W6 9JU
Post Town
West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI33 Kensington & Chelsea and Hammersmith & Fulham

Local Authority
Hammersmith and Fulham
Electoral Ward
Hammersmith Broadway
Westminster Constituency
Hammersmith and Chiswick

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0503f2-2025-11-17T17:18:31Z",
    "date": "2025-11-17T17:18:31Z",
    "ocid": "ocds-h6vhtk-0503f2",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PHTW-6333-BQGD",
            "name": "London Borough of Hammersmith and Fuham (LBHF)",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PHTW-6333-BQGD"
            },
            "address": {
                "streetAddress": "Town Hall, King Street",
                "locality": "London",
                "postalCode": "W6 9JU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI33"
            },
            "contactPoint": {
                "email": "procurement@lbhf.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.capitalesourcing.com",
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PHTW-6333-BQGD",
        "name": "London Borough of Hammersmith and Fuham (LBHF)"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Carers Hub Contract The London Borough of Hammersmith and Fulham are seeking suitable providers to deliver services to unpaid carers in the borough. The Carers Hub contract supports us to meet our Care Act (2014) duties to carers. Services that the Carers Hub currently provides under this contract are: * Carers assessments, reviews, support plans andpersonal budgets * Social events and peer networking/support * Information, advice and training on a range of topics. * Signposting to other services where appropriate * Forging partnerships with local charities and businesses to enhance the offer to carers. Referrals for an assessment can be made to our Carers Hub from the Council, other professionals or as a self-referral. Council social workers are also able to conduct carers assessments as part of their work with the cared-for, but our Carers Hub provider does around 80% of the total annual carers assessments. We are holding a market engagement event 1pm-2pm Thursday 1st May online using Microsoft Teams. We hope you will be able to join us but we will send the slides and a survey to any interested providers who are not able to attend. Interested parties need to register on our tender portal https://www.capitalesourcing.com and send us your details via the messaging service",
                "dueDate": "2025-06-01T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "015527-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/015527-2025",
                "datePublished": "2025-04-16T12:22:45+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "ocds-h6vhtk-0503f2",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Carers Hub for the Borough of Hammersmith & Fulham",
        "description": "The London Borough of Hammersmith and Fulham is seeking to commission a Carers Hub to fulfil its statutory duties under the Care Act 2014. This includes responsibilities related to the provision of information and advice, emergency planning cards, training, support planning, social opportunities and the facilitation of Carers Assessments and reviews for adult unpaid carers aged 18 and over including those transitioning into adulthood. The Council is seeking the provision of a one-stop shop 'Hub' model to enable Carers to access services that support their physical, mental and emotional wellbeing to enable them to continue in their caring role and to improve their quality of life. The Council expects the successful Provider to develop, maintain and deliver a range of person-centred and coordinated services for carers in Hammersmith & Fulham and will be responsible for ensuring safe, high quality, non-discriminatory Carer services appropriate to the diverse needs of the borough.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85000000",
                        "description": "Health and social work services"
                    }
                ],
                "relatedLot": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKI33",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amountGross": 1200000,
            "amount": 768000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "specialRegime": [
            "lightTouch"
        ],
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-04-01T00:00:00+01:00",
                    "endDate": "2029-03-31T23:59:59+01:00",
                    "maxExtentDate": "2031-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "active",
                "value": {
                    "amountGross": 1200000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "renewal": {
                    "description": "Option to extend for a further two one year extensions after initial period"
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-06-16T23:59:59+01:00"
        },
        "status": "active",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "submissionMethodDetails": "Suppliers are requested to register on our tender portal to access the tender. https://www.capitalesourcing.com",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-12-17T17:00:00+00:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-12-08T17:00:00+00:00"
        },
        "awardPeriod": {
            "endDate": "2026-01-19T23:59:59+00:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "074558-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/074558-2025",
                "datePublished": "2025-11-17T17:18:31Z",
                "format": "text/html"
            }
        ]
    },
    "language": "en"
}