Notice Information
Notice Title
ITSM Ticketing System Extended
Notice Description
This is an AWARD notice & NOT a call for competition. The ITSM ticketing system (first notice details: Notice identifier: 2025/S 000-015745 Procurement identifier (OCID): ocds-h6vhtk-05047b) has been extended via further internal exemption processes. On each occasion the exemption approved was below the publishing threshold but the combined value is above the below threshold publication threshold and therefore this notice is to update the previous information published. Following expiry of the initial exemption further exemptions of 3 months each at PS21,630 have been approved by the authority to continue use of the existing ITSM until such a time as a new call off arrangement via the authority's hardware and software contract could be put in place. The new system was expected to go live on 1st April 2026 but delays in implementing have pushed the go live date back to further in the year and the incumbent provider's system is still required hence a further exemption to continue use up to end of June 2026.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05047b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/029029-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Direct
- Procurement Method Details
- Below threshold - without competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £85,260 Under £100K
Notice Dates
- Publication Date
- 30 Mar 20263 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 27 Mar 20251 years ago
- Contract Period
- 31 Mar 2026 - 30 Jun 2026 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE POLICE AND CRIME COMMISSIONER FOR WARWICKSHIRE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LEEK WOOTTON
- Postcode
- CV35 7QB
- Post Town
- Coventry
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG1 Herefordshire, Worcestershire and Warwickshire
- Small Region (ITL 3)
- TLG13 Warwickshire CC
- Delivery Location
- Not specified
-
- Local Authority
- Warwick
- Electoral Ward
- Warwick All Saints & Woodloes
- Westminster Constituency
- Warwick and Leamington
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/029029-2026
30th March 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/015745-2025
17th April 2025 - Contract details notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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