Award

ITSM Ticketing System

THE POLICE AND CRIME COMMISSIONER FOR WARWICKSHIRE

This public procurement record has 1 release in its history.

Award

17 Apr 2025 at 08:20

UK7 - Contract Details Notice
Summary of the contracting process

The Police and Crime Commissioner for Warwickshire has finalised the procurement process for an ITSM Ticketing System, awarding a contract on behalf of Warwickshire Police. This project falls within the software package and information systems category, aimed at maintaining its existing ITSM system while transitioning to an in-house model of digital support. The contract began on 1st April 2025 and runs through 30th June 2025, with possible extensions extending to 30th September 2025. The procurement was conducted through a direct method, bypassing competition due to the specific need to continue using the current ITSM system. The buying organisation operates from Warwickshire Police Headquarters in Leek Wootton, Warwickshire, United Kingdom.

This procurement offers substantial growth opportunities for businesses specialising in IT solutions and support, particularly those with experience in ITSM systems. Large enterprises similar to NODE 4 LIMITED, which was awarded the contract, are poised to benefit from engaging in such government-level projects. The contract, valued at £42,000 with an expected gross amount of £50,400 including extensions, marks a significant opportunity for businesses to showcase their capabilities and strengthen their relationships with public sector clients, potentially leading to future contracts in IT and digital support services.

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Notice Information

Notice Title

ITSM Ticketing System

Notice Description

The Police & Crime Commissioner for Warwickshire has awarded a contract on behalf of Warwickshire Police for the continued provision of an ITSM Ticketing System. This was following an internal exemption process from getting quotes due to the requirement to continue using the existing ITSM system whilst moving to an inhouse model of digital support, with a view to conducting a procurement process later in the year for a ITSM solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05047b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/015745-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£42,000 Under £100K

Notice Dates

Publication Date
17 Apr 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Mar 202511 months ago
Contract Period
31 Mar 2025 - 30 Jun 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR WARWICKSHIRE
Contact Name
Not specified
Contact Email
procurement@warwickshire.police.uk
Contact Phone
Not specified

Buyer Location

Locality
LEEK WOOTTON
Postcode
CV35 7QB
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
Not specified
Local Authority
Warwick
Electoral Ward
Warwick All Saints & Woodloes
Westminster Constituency
Warwick and Leamington

Supplier Information

Number of Suppliers
1
Supplier Name

NODE 4

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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