Notice Information
Notice Title
EAST0779 - Provision of Warden Alarm Response Services
Notice Description
Eastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24-hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, and customer-focused call monitoring and escalation service to support Eastlight residents who use our alarm, telecare, or emergency call devices. The contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-050664
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/009080-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
79711000 - Alarm-monitoring services
Notice Value(s)
- Tender Value
- £240,000 £100K-£500K
- Lots Value
- £240,000 £100K-£500K
- Awards Value
- £82,854 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 2 Feb 20263 months ago
- Submission Deadline
- 23 May 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 30 Jan 20263 months ago
- Contract Period
- 2 Mar 2026 - 28 Feb 2029 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- EASTLIGHT COMMUNITY HOMES
- Additional Buyers
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BRAINTREE
- Postcode
- CM77 8FG
- Post Town
- Chelmsford
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH3 Essex
- Small Region (ITL 3)
- TLH34 Essex Haven Gateway
- Delivery Location
- Not specified
-
- Local Authority
- Braintree
- Electoral Ward
- Braintree Central & Beckers Green
- Westminster Constituency
- Braintree
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/009080-2026
2nd February 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/016545-2025
23rd April 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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