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EAST0779 - Provision of Warden Alarm Response Services

Eastlight Community Homes

This public procurement record has 2 releases in its history.

Award

02 Feb 2026 at 15:33

UK6 - Contract Award Notice
Tender

23 Apr 2025 at 14:17

UK4 - Tender Notice
Summary of the contracting process

Eastlight Community Homes has concluded the award stage for a contract titled "Provision of Warden Alarm Response Services." As a sub-central public authority based in Braintree, UK, Eastlight sought to procure a 24-hour support alarm call handling service. The procurement process was carried out using the open procedure method, focusing on call centre services (CPV code: 79512000). The contract, valued at approximately £82,854 (excluding VAT), was awarded to Careium UK Limited. The contract period spans from 2 March 2026 to 28 February 2029, with potential extensions available. The initial stage of this procurement was announced on 23 April 2025, and after thorough evaluation, an award was made, pending contract signature by 15 February 2026. The full contract details were published on 2 February 2026.

This tender presents substantial business growth opportunities, particularly for large firms specialising in call centre and alarm-monitoring services. With a total estimated contract value of £240,000 excluding VAT, businesses with expertise in responsive and customer-focused telecare support can contribute significantly to the public sector. Companies offering high-quality services and cost-efficient solutions stand a competitive chance, especially given the criteria weightings of 60% for quality and 40% for cost. Firms with proven capacity to deliver reliable service levels will be well-suited to leverage this opportunity for growth in the public sector services market.

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Notice Information

Notice Title

EAST0779 - Provision of Warden Alarm Response Services

Notice Description

Eastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24-hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, and customer-focused call monitoring and escalation service to support Eastlight residents who use our alarm, telecare, or emergency call devices. The contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050664
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009080-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£240,000 £100K-£500K
Lots Value
£240,000 £100K-£500K
Awards Value
£82,854 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Feb 20267 months ago
Submission Deadline
23 May 2025Expired
Future Notice Date
Not specified
Award Date
30 Jan 20267 months ago
Contract Period
2 Mar 2026 - 28 Feb 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Eastlight Community Homes
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRAINTREE
Postcode
CM77 8FG
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH34 Essex Haven Gateway
Delivery Location
Not specified
Local Authority
Braintree
Electoral Ward
Braintree Central & Beckers Green
Westminster Constituency
Braintree

Supplier Information

Number of Suppliers
1
Supplier Name

Careium

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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