Ombudsman - New Homes

MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT

This public procurement record has 5 releases in its history.

PlanningUpdate

22 May 2026 at 15:00

PlanningUpdate

14 May 2026 at 18:52

PlanningUpdate

14 May 2025 at 15:25

PlanningUpdate

02 May 2025 at 12:29

Planning

30 Apr 2025 at 15:01

Summary of the contracting process

The Ministry of Housing, Communities & Local Government is planning an open procurement process for the "Ombudsman - New Homes" scheme, aimed at establishing a redress mechanism for new build homeowners. This concessionary arrangement requires all housing developers to become scheme members with the authority to impose civil sanctions. The process is currently in the planning stage, with an expected contract value of approximately £12 million. The intended services fall under the administrative services for business operations category, encompassing multiple regions across the United Kingdom. The key procurement phases are subject to change, with the contract due to commence on 1st June 2028 and conclude by 31st May 2033, with potential renewal extending up to 31st May 2035. Interested parties can expect further notices by 1st June 2027.

This tender presents significant growth opportunities for businesses specialising in administrative services and those adept in managing large-scale concessionary arrangements. Particularly, small and medium enterprises (SMEs) and Voluntary Community and Social Enterprises (VCSEs) may find this tender suits their offering, as their engagement is encouraged. Businesses with expertise in compliance and developer collaboration may particularly benefit, given the scheme's mandatory nature for developers. This procurement may serve as a substantial avenue for growth in service provision and a chance to contribute to the housing sector's regulatory landscape in the UK.

How relevant is this notice?

Notice Title

Ombudsman - New Homes

Notice Description

New Homes Ombudsman Scheme to provide redress for new build homeowners. Membership of the scheme will be mandatory for all housing developers with authority to impose civil sanctions and redress. This is expected to be a concessionary arrangement with value based on estimated revenue. All details including timing, are indicative and subject to change.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050a91
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048179-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services


CPV Codes

75112000 - Administrative services for business operations

Notice Value(s)

Tender Value
£12,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 May 20261 months ago
Submission Deadline
Not specified
Future Notice Date
1 Jun 202712 months to go
Award Date
Not specified
Contract Period
31 May 2028 - 31 May 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON UNITED KINGDOM
Postcode
SW1P 4DF
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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