Award

Provision of Omnichannel Contact Centre Solution

AMPLIUS LIVING

This public procurement record has 1 release in its history.

Award

01 May 2025 at 14:18

Summary of the contracting process

The public procurement process for the "Provision of Omnichannel Contact Centre Solution" has been completed by Amplius Living, a sub-central government public authority based in Milton Keynes, United Kingdom. This process falls under the goods category and utilised a procurement method classified as "Below threshold - unknown." The contract was awarded to Puzzel Limited and will cover a period from 15th April 2025 to 14th April 2026. The contract's gross value stands at £132,089.70. The primary industry category for this procurement is software packages and information systems, with the delivery locations specified in regions including UKE1, UKF, UKG, and UKH.

This tender presents substantial opportunities for businesses in the software and information systems industry, particularly those capable of providing comprehensive omnichannel contact centre solutions. Large-scale companies with expertise in digital transformation, communications technology, and systems integration are particularly well-suited to benefit from similar opportunities in the future, given the scope and complexity of such projects. Businesses targeting public sector clients and those familiar with UK procurement frameworks would find this an advantageous sector for growth.

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Notice Title

Provision of Omnichannel Contact Centre Solution

Notice Description

Provision of Omnichannel Contact Centre Solution for 1 year period.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050b91
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/018501-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£132,089 £100K-£500K

Notice Dates

Publication Date
1 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Apr 202510 months ago
Contract Period
14 Apr 2025 - 14 Apr 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
AMPLIUS LIVING
Contact Name
Not specified
Contact Email
procurement@amplius.co.uk
Contact Phone
Not specified

Buyer Location

Locality
MILTON KEYNES
Postcode
MK7 6BZ
Post Town
Milton Keynes
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ12 Milton Keynes
Delivery Location
Not specified

Local Authority
Milton Keynes
Electoral Ward
Monkston
Westminster Constituency
Milton Keynes Central

Supplier Information

Number of Suppliers
1
Supplier Name

PUZZEL

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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