Planning

Provision of SIAM, Service Desk and ITSM

THE INSOLVENCY SERVICE

This public procurement record has 2 releases in its history.

PlanningUpdate

20 May 2025 at 11:23

Planning

02 May 2025 at 11:34

Summary of the contracting process

The Insolvency Service, a central government public authority located at 1 Westfield Avenue, Stratford, is in the planning stage of a procurement process titled "Provision of SIAM, Service Desk and ITSM". This tender is categorised under IT services, including consulting, software development, internet, and support services, and is valued at £12,000,000 (gross value £14,000,000) in GBP. The contract is set to commence on 1st December 2025 and will run until 30th November 2028, with a potential extension to 30th November 2030. The procurement method is selective, utilising pre-Procurement Act commercial tools under the CCS Framework Agreement RM6100 Technology Services 3, to ensure a structured and strategic approach. The relevant procurement notice was published on 20th May 2025.

This procurement represents a significant opportunity for businesses specialising in IT services, particularly those with expertise in service integration and management, service desk operations, and IT service management (ITSM) solutions. Companies with a strong track record in providing comprehensive IT support and consulting services stand to benefit greatly, as the procurement process invites a competitive selection within a structured framework. By engaging in this tender, businesses can position themselves as key service providers to a central government entity, enhancing their portfolio and demonstrating capacity to handle large-scale, government IT infrastructure projects.

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Notice Title

Provision of SIAM, Service Desk and ITSM

Notice Description

Provision of SIAM, Service Desk and ITSM Services

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050c32
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/023176-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Using pre-Procurement Act commercial tool
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£12,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2025 - 30 Nov 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
THE INSOLVENCY SERVICE
Contact Name
Not specified
Contact Email
commercial@insolvency.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
STRATFORD
Postcode
E20 1HZ
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified

Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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