Award

IT Service Management Tool - Ivanti 12 Month Business Continuity Requirement

MARITIME AND COASTGUARD AGENCY

This public procurement record has 1 release in its history.

Award

08 May 2025 at 09:06

Summary of the contracting process

The Maritime and Coastguard Agency, a central government public authority located in Southampton, has completed a procurement process titled "IT Service Management Tool - Ivanti 12 Month Business Continuity Requirement." This procurement falls under the service category of IT services, consulting, software development, internet, and support. The procurement process was executed via a direct method without competition, as it was below the financial threshold. The contract, valued at £45,435.32 net and lasting from 1 April 2025 to 31 March 2026, has been awarded to CTMS Service Management Ltd, based in Reading. The procurement aimed to secure licensing and support for the current ITSM configuration as part of preparations to tender a new solution.

The tender presents a significant opportunity for IT service providers, particularly small to medium-sized enterprises like CTMS Service Management Ltd, to engage in government contracts requiring specialised software maintenance and support. Businesses with expertise in IT service management tools and capable of providing continuity and stable service delivery will find this area promising for future tenders, especially as the Maritime and Coastguard Agency progresses toward competitive market solutions. This tender highlights the importance of maintaining existing systems while planning for longer-term innovation and competitive procurement processes.

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Notice Title

IT Service Management Tool - Ivanti 12 Month Business Continuity Requirement

Notice Description

The MCA requires Ivanti licensing and support for our current ITSM configuration as preparations continue to competitively tender a new ITSM solution. This work has already started with a market engagement exercise under appropriate CCS frameworks. Maintenance of the current configured solution by the existing delivery partner is essential for business continuity reasons and there is no reasonable alternative for this 12 month period.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050e6c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019594-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£45,435 Under £100K

Notice Dates

Publication Date
8 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Mar 202511 months ago
Contract Period
31 Mar 2025 - 31 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
MARITIME AND COASTGUARD AGENCY
Contact Name
Not specified
Contact Email
contracts@mcga.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Post Town
Southampton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified

Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

CTMS SERVICE MANAGEMENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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