Notice Information
Notice Title
Mystery Shop
Notice Description
Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities--covering stations, onboard services, and journeys undertaken by passengers with accessibility needs--across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
Lot Information
Lot 1
Renewal: option to extend for 2x 12 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-051137
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/038025-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
60 - Transport services (excl. Waste transport)
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
60210000 - Public transport services by railways
79310000 - Market research services
Notice Value(s)
- Tender Value
- £142,000 £100K-£500K
- Lots Value
- £142,000 £100K-£500K
- Awards Value
- £194,740 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 7 Jul 202510 months ago
- Submission Deadline
- 9 Jun 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 3 Jul 202510 months ago
- Contract Period
- 31 Aug 2025 - 1 Sep 2028 3-4 years
- Recurrence
- 2029-08-31
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- PONTYPRIDD
- Postcode
- CF37 4TH
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL51 Central Valleys and Bridgend
- Delivery Location
- TLL Wales
-
- Local Authority
- Rhondda Cynon Taf
- Electoral Ward
- Pontypridd Town
- Westminster Constituency
- Pontypridd
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/038025-2025
7th July 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/020574-2025
12th May 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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