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Technical Support Services (TSS) ITT

DRIVER AND VEHICLE STANDARDS AGENCY

This public procurement record has 3 releases in its history.

Planning

04 Jun 2026 at 12:57

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

19 May 2025 at 09:20

UK1 - Pipeline Notice
Planning

14 May 2025 at 11:49

UK1 - Pipeline Notice
Summary of the contracting process

The Driver and Vehicle Standards Agency (DVSA) is in the planning stage of a procurement process titled "Technical Support Services (TSS) ITT" under the industry category of information technology services. The DVSA seeks to enter a contract valued at approximately £50 million to provide operational support for its core digital services, including MOT, Theory Test, and others, hosted on platforms like AWS and Azure. Located in Bristol, United Kingdom, the DVSA is a public authority within the central government. Preliminary market engagement activities are slated for June 2026, with a supplier event scheduled for 11th June 2026. Suppliers interested in this engagement need to register by 10th June 2026 and complete feedback by 19th June 2026. The procurement process is expected to progress with further communications anticipated in 2026, leading to a formal tender in 2027.

This procurement opportunity presents significant growth potential for IT service providers, particularly those specialising in consulting, software development, and infrastructure support. SMEs and VCSEs are encouraged to participate, as this project requires a robust service support model covering various functions like incident management and data security operations. Businesses equipped to offer 24/7 service and platform management, alongside second and third line support, are well-positioned to leverage this opportunity. The upcoming preliminary market engagement event affords potential suppliers the chance to gain insights into DVSA's requirements and influence the procurement strategy through active feedback and consultations.

How relevant is this notice?

Notice Information

Notice Title

Technical Support Services (TSS) ITT

Notice Description

The Driver and Vehicle Standards Agency (DVSA) TSS contract provides operational support to our core digital services. TSS currently supports 17 services or applications. These services include MOT, Theory Test, VOL, CVS, DES, and others, hosted primarily on AWS, Azure and MS Dynamics. The contract also provides 24/7 operational support for some services which underpins DVSA's Service Support Model. This contract includes several high level functions but not every function is consumed by each service. 2nd and 3rd Line Support Major Incident Management Application Support Service Management Platform Operational Support Data Management Security operations Change, Release & Deployment Coordination Problem & Knowledge Management

Planning Information

Preliminary Market Engagement is open ONLY to supplier registered under framework CCS RM6190: Technology Services 4 – Lot 6 DVSA will be holding a supplier event where we share information on the requirement and the tender process as known at this stage. Following the event there will be a follow up with a consultation questionnaire where suppliers will be encouraged to provide feedback on the proposed procurement. The DVSA reserve the right to hold further market engagement events at its discretion. Preliminary Market Engagement Presentation Registration (on Jaggaer see below) Date by: 10 June 2026 12:00/midday Preliminary Market Engagement Presentation Date on: 11 June 2026 - 2:30pm to 3:30pm - suppliers will be sent a Teams invite prior to the 11th June. Feedback Consultation Deadline: 19 June 2026 12:00/midday Jaggaer Registration Deadline: Suppliers will need to confirm registration on Jaggaer by 10 June 2026 12:00/midday. Suppliers who have registered will then be sent a Teams meeting to join a video call for the Preliminary Market Engagement Presentation. The Preliminary Market Engagement Presentation call will be recorded for sharing after the event to all suppliers on RM6190: Technology Services 4 – Lot 6. How to register for Jaggaer: https://dft.app.jaggaer.com/  Please note that you will require a DUNS number (Dun and Bradstreet) to register. If you do not know your number access the following link to find it:  https://www.dnb.co.uk/duns-number/lookup.html, click on the D-U-N-S number section. If a DUNS number is not found, there is guidance on how to acquire one in the same place.    Should you have any technical issue registering on the system please contact the Jaggaer Helpdesk in the first instance:   Phone: 0800 069 8630  help_uk@jaggaer.com

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051305
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/052837-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£50,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jun 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
3 Aug 20262 months to go
Award Date
Not specified
Contract Period
2 May 2027 - 2 May 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DRIVER AND VEHICLE STANDARDS AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS5 0DA
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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