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National Highways Vehicle Recovery Service Contract (4th Generation)

National Highways

This public procurement record has 4 releases in its history.

Award

17 Jul 2026 at 18:07

UK7 - Contract Details Notice
Award

02 Mar 2026 at 15:50

UK6 - Contract Award Notice
Tender

07 Jul 2025 at 16:23

UK4 - Tender Notice
Planning

16 May 2025 at 16:00

UK1 - Pipeline Notice
Summary of the contracting process

National Highways Limited procured a national statutory vehicle removal and recovery service for England’s motorways and major A roads forming the Strategic Road Network. The service covers accident-damaged, broken-down and abandoned vehicles of any type, size and weight, taking vehicles and occupants to a suitable place of safety and abandoned vehicles to secure storage. It also includes debt recovery for unpaid statutory charges, removal and disposal of shed loads and associated waste, pre-positioned recovery capacity for severe weather or major events, and recovery support for National Highways maintenance and roadwork schemes. The supplier must provide or manage a nationwide network of vehicle recovery operatives, supported by systems for dispatch, vehicle tracking, customer payments, owner tracing and integration with National Highways regional operations centres. Work is delivered across England.

The procurement was an above-threshold, single-lot open procedure and is complete. Evaluation weighted quality at 80%, social value at 10% and price at 10%. FMG Support (RRRM) Ltd was awarded the contract on 2 March 2026, with an awarded value of £197.1 million excluding VAT (£236.52 million including VAT). The contract was signed on 15 June 2026 and is active from 1 July 2026 to 30 June 2032, with extensions possible up to 30 June 2036. The signed contract value is £192.9 million excluding VAT (£231.48 million including VAT). The requirement anticipated around 22,500 statutory removals a year, although volumes may vary. The contract includes an option to increase its value if recovery volumes are substantially higher than anticipated.

This requirement demonstrates demand for a large-scale, nationally coordinated vehicle recovery operation rather than isolated roadside assistance. A credible competitor would need a dependable 24-hour, seven-day network able to mobilise operatives for cars, commercial vehicles, buses, motorcycles and heavy or abnormal loads, with secure storage and arrangements for vehicle disposal. Relevant capability also includes statutory charge debt recovery, customer payment handling, shed-load clearance and waste disposal, pre-positioning for disruption, and planned or emergency scheme recovery. Strong operational performance matters: the contract sets targets for rapid clearance of light and heavy vehicles and at least 90% annual statutory-charge recovery. Suppliers would also need ISO 27001-equivalent IT systems, PAS 43 roadside recovery safety certification and NHSS 17B quality management certification, or equivalent.

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Notice Information

Notice Title

National Highways Vehicle Recovery Service Contract (4th Generation)

Notice Description

National Highways is pleased to invite interested suppliers to a contract opportunity of up to 10 years for a sole supplier (or entity) to deliver and manage a statutory vehicle removal service on behalf of National Highways. This contract will assist National Highways Traffic Officers who have the powers sanctioned within The Removal and Disposal of Vehicles (Traffic Officers) (England) Regulations 2008, to effect statutory removals for the safe removal of accident damaged, broken down and abandoned vehicles from England's motorways and all-purpose-trunk-roads (also known as the Strategic Road Network - SRN) The SRN, which encompasses over 7,200km of motorways and major 'A' roads is the backbone of England's national transport system and this network plays a critical role in connecting cities, facilitating commerce, and supporting economic growth, making its maintenance, enhancement, and management a national priority. A statutory removal service is required by National Highways on a 24 hour, 7 days a week (including bank holidays) basis and is focussed on those sections of the SRN that are patrolled by National Highways Traffic Officers. This service will require a supplier to establish, maintain and manage (or self-deliver) a fleet of national vehicle recovery operatives (VRO) that can be mobilised to respond to requests for recovery assistance. For this contract, the statutory charges that are set by the Home Office will apply under The Removal, Storage and Disposal of Motor Vehicles (Amendment) Regulations 2023 https://www.legislation.gov.uk/uksi/2023/331/contents/made The services that the appointed supplier is expected to deliver and manage in collaboration with National Highways includes 1) A National Statutory Vehicle Removal Service - This service will require the supply, provision, and management of a national network of VRO's that can be mobilised to recover and remove vehicles of any type, dimension, and weight from the SRN when requested and instructed by the client. All vehicles, and occupants, removed as part of this service are then expected to be taken to the nearest appropriate place of safety and any abandoned vehicles removed will need to be taken into secure storage. Whilst the statutory charges are capped for vehicles up to and including 44 tonnes, this service may on occasion also require the removal of vehicles in excess of 44 tonnes (i.e. vehicles classified as abnormal loads) - where these situations occur, these will be dealt with as compensation events (full details are provided within the tender documentation) 2) Debt Recovery Management Service - In association to the statutory removal of vehicles, a debt recovery service is required to recover and chase the outstanding statutory charges from registered vehicle owners who have had their vehicle(s) removed, stored, and disposed as part of the statutory vehicle removal service. 3) Removal of Shed Loads (including waste disposal) - In association to the statutory removal of vehicles, National Highways will also require the removal of any shed loads from the SRN as part of the requirement to recover and remove vehicle(s). 4) Pre-Positioning - An enhanced recovery service, whereby VROs are effectively placed on standby able to respond and provide vehicle recovery services. This service is typically deployed during significant weather or high trafficked social events where it is known that traffic issues could occur. 5) Scheme Recovery - A similar service to statutory vehicle recovery but is used specifically for National Highways maintenance and roadwork schemes whereby a statutory vehicle recovery service (which is free to customers) is used on a call off basis, rather than a traditional on-site dedicated vehicle removal service. These are usually pre-planned activities but can also involve schemes for emergency works on the network requiring immediate corrective repairs 6) IT Provision - This will require interfaces and compliant systems (compliant to ISO 27001 or equivalent) that includes the following requirements and outputs a) To track and trace registered vehicle owners to contact and recover outstanding fees and charges. b) To enable customers to pay the statutory fees and charges. c) To record, track & trace all vehicles removed and placed in storage. d) To interface directly with each of National Highways' Regional Operations Centres (ROCs) via 'ControlWorks' to enable to record, track and trace all statutory vehicle removal requirements made under this contract provision. e) To track and trace VROs dispatched as part of this service. Anticipated volumes of statutory removals are difficult to predict but is currently in the region of 22,500 vehicles per annum, however this volume of recoveries can vary and this figure is provided for information only. In addition to a pipeline (UK1) notice, two prior pre-market engagement notices were issued December 2024 (links provided below) 1) Find A Tender Notice (FTS) Notice: https://www.findtender.service.gov.uk/Notice/038895-2024? 2) Contracts Finder Notice (CF) https://www.contractsfinder.service.gov.uk/Notice/f1c32b95-7f3f-4ec8-bebbc02a2b859780 Full details relating to the overall service requirements is provided in more detail within the accompanying tender documentation that is available for free download via the National Highways e-tendering portal that is also referenced within this notice.

Lot Information

Lot 1

Renewal: The contract has the provision of an optional extension period of an additional 48 months (4 years) that can be enacted by the contracting authority, based on operational need and requirements. This will be enacted at least 12 months prior to expiry of the 6 year service period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051632
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068005-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

34 - Transport equipment and auxiliary products to transportation

50 - Repair and maintenance services

CPV Codes

34144220 - Breakdown vehicles

50118100 - Breakdown and recovery services for cars

50118200 - Breakdown and recovery services for commercial vehicles

50118300 - Breakdown and recovery services for buses

50118400 - Breakdown and recovery services for motor vehicles

50118500 - Breakdown and recovery services for motorcycles

Notice Value(s)

Tender Value
£197,100,000 £100M-£1B
Lots Value
£197,100,000 £100M-£1B
Awards Value
£197,100,000 £100M-£1B
Contracts Value
£192,900,000 £100M-£1B

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
15 Aug 2025Expired
Future Notice Date
16 Jun 2025Expired
Award Date
2 Mar 20266 months ago
Contract Period
1 Jul 2026 - 30 Jun 2032 Over 5 years
Recurrence
2035-01-02

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
National Highways
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 6GA
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

FMG SUPPORT (RRRM) LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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