National Highways Vehicle Recovery Service Contract (4th Generation)

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            "id": "2023/54",
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            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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        "title": "National Highways Vehicle Recovery Service Contract (4th Generation)",
        "description": "National Highways is pleased to invite interested suppliers to a contract opportunity of up to 10 years for a sole supplier (or entity) to deliver and manage a statutory vehicle removal service on behalf of National Highways. This contract will assist National Highways Traffic Officers who have the powers sanctioned within The Removal and Disposal of Vehicles (Traffic Officers) (England) Regulations 2008, to effect statutory removals for the safe removal of accident damaged, broken down and abandoned vehicles from England's motorways and all-purpose-trunk-roads (also known as the Strategic Road Network - SRN) The SRN, which encompasses over 7,200km of motorways and major 'A' roads is the backbone of England's national transport system and this network plays a critical role in connecting cities, facilitating commerce, and supporting economic growth, making its maintenance, enhancement, and management a national priority. A statutory removal service is required by National Highways on a 24 hour, 7 days a week (including bank holidays) basis and is focussed on those sections of the SRN that are patrolled by National Highways Traffic Officers. This service will require a supplier to establish, maintain and manage (or self-deliver) a fleet of national vehicle recovery operatives (VRO) that can be mobilised to respond to requests for recovery assistance. For this contract, the statutory charges that are set by the Home Office will apply under The Removal, Storage and Disposal of Motor Vehicles (Amendment) Regulations 2023 https://www.legislation.gov.uk/uksi/2023/331/contents/made The services that the appointed supplier is expected to deliver and manage in collaboration with National Highways includes 1) A National Statutory Vehicle Removal Service - This service will require the supply, provision, and management of a national network of VRO's that can be mobilised to recover and remove vehicles of any type, dimension, and weight from the SRN when requested and instructed by the client. All vehicles, and occupants, removed as part of this service are then expected to be taken to the nearest appropriate place of safety and any abandoned vehicles removed will need to be taken into secure storage. Whilst the statutory charges are capped for vehicles up to and including 44 tonnes, this service may on occasion also require the removal of vehicles in excess of 44 tonnes (i.e. vehicles classified as abnormal loads) - where these situations occur, these will be dealt with as compensation events (full details are provided within the tender documentation) 2) Debt Recovery Management Service - In association to the statutory removal of vehicles, a debt recovery service is required to recover and chase the outstanding statutory charges from registered vehicle owners who have had their vehicle(s) removed, stored, and disposed as part of the statutory vehicle removal service. 3) Removal of Shed Loads (including waste disposal) - In association to the statutory removal of vehicles, National Highways will also require the removal of any shed loads from the SRN as part of the requirement to recover and remove vehicle(s). 4) Pre-Positioning - An enhanced recovery service, whereby VROs are effectively placed on standby able to respond and provide vehicle recovery services. This service is typically deployed during significant weather or high trafficked social events where it is known that traffic issues could occur. 5) Scheme Recovery - A similar service to statutory vehicle recovery but is used specifically for National Highways maintenance and roadwork schemes whereby a statutory vehicle recovery service (which is free to customers) is used on a call off basis, rather than a traditional on-site dedicated vehicle removal service. These are usually pre-planned activities but can also involve schemes for emergency works on the network requiring immediate corrective repairs 6) IT Provision - This will require interfaces and compliant systems (compliant to ISO 27001 or equivalent) that includes the following requirements and outputs a) To track and trace registered vehicle owners to contact and recover outstanding fees and charges. b) To enable customers to pay the statutory fees and charges. c) To record, track & trace all vehicles removed and placed in storage. d) To interface directly with each of National Highways' Regional Operations Centres (ROCs) via 'ControlWorks' to enable to record, track and trace all statutory vehicle removal requirements made under this contract provision. e) To track and trace VROs dispatched as part of this service. Anticipated volumes of statutory removals are difficult to predict but is currently in the region of 22,500 vehicles per annum, however this volume of recoveries can vary and this figure is provided for information only. In addition to a pipeline (UK1) notice, two prior pre-market engagement notices were issued December 2024 (links provided below) 1) Find A Tender Notice (FTS) Notice: https://www.findtender.service.gov.uk/Notice/038895-2024? 2) Contracts Finder Notice (CF) https://www.contractsfinder.service.gov.uk/Notice/f1c32b95-7f3f-4ec8-bebbc02a2b859780 Full details relating to the overall service requirements is provided in more detail within the accompanying tender documentation that is available for free download via the National Highways e-tendering portal that is also referenced within this notice.",
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                        "scheme": "CPV",
                        "id": "50118100",
                        "description": "Breakdown and recovery services for cars"
                    },
                    {
                        "scheme": "CPV",
                        "id": "50118200",
                        "description": "Breakdown and recovery services for commercial vehicles"
                    },
                    {
                        "scheme": "CPV",
                        "id": "50118300",
                        "description": "Breakdown and recovery services for buses"
                    },
                    {
                        "scheme": "CPV",
                        "id": "50118400",
                        "description": "Breakdown and recovery services for motor vehicles"
                    },
                    {
                        "scheme": "CPV",
                        "id": "50118500",
                        "description": "Breakdown and recovery services for motorcycles"
                    }
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                        "country": "GB",
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                    {
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                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                    {
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                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
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                    {
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                        "region": "UKE",
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                        "region": "UKF",
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                        "countryName": "United Kingdom"
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        "value": {
            "amountGross": 236520000,
            "amount": 197100000,
            "currency": "GBP"
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                    "endDate": "2032-06-30T23:59:59+01:00",
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                "hasRenewal": true,
                "status": "complete",
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                    "amount": 197100000,
                    "currency": "GBP"
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                "awardCriteria": {
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                            "type": "quality",
                            "name": "Quality",
                            "description": "Safety, Customer and Delivery",
                            "numbers": [
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                                    "weight": "percentageExact"
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                        {
                            "type": "quality",
                            "name": "Social Value",
                            "description": "Climate Change and Supply-Chain Inequality",
                            "numbers": [
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                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Please refer to both the Instruction for Tenderers (IfT) and Procurement Selection Questionnaire (PSQ) documents."
                        },
                        {
                            "type": "technical",
                            "description": "IT Systems compliant to ISO 27001 (or equivalent) PAS43 Roadside Recovery Safety Certification NHSS - Scheme 17B Quality Management for Road Recovery Certification"
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                "renewal": {
                    "description": "The contract has the provision of an optional extension period of an additional 48 months (4 years) that can be enacted by the contracting authority, based on operational need and requirements. This will be enacted at least 12 months prior to expiry of the 6 year service period."
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        "communication": {
            "futureNoticeDate": "2025-06-16T23:59:59+01:00"
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        "status": "complete",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
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        "submissionMethodDetails": "For access to the tender documents, suppliers will need to pre-register on the National Highways e-portal to access the tender documents via ITT_1115 - National Highways Vehicle Recovery Service Contract (4th Generation) Register on CCFT e-Sourcing Portal: All suppliers will need to be registered on the CCFT portal to allow them to tender for National Highways works and services. Suppliers can access the CCFT portal by using the following web address by clicking or pasting the following address into their browser: https://nationalhighways.ukp.app.jaggaer.com/ Once the account is registered suppliers are responsible for managing their own accounts and will need to create a Superuser account which is the main account holder for the supplier. They will then be able to add additional roles and sub-user accounts to the supplier account on the CCFT platform. The supplier, on registration or subsequently can update their records to reflect the latest details associated with the account. It is important that the supplier maintains an active Superuser. Two Factor Authentication (2FA): In-line with current cyber security best practice, National Highways have incorporated some additional security measures for external users accessing our data and systems. In this case, suppliers will need to use extra security to access the CCFT platform when logging on. For additional security once registered. Two-Factor Authentication (2FA) will be required to access the portal. The supplier will need to register the account on Google Authenticator by scanning a QR code provided at registration. When they login they will be prompted to add a six-digit authorisation code that is synced to their account, typically via a smartphone app. They will then access the dashboard as normal. Suppliers will find a useful guidance document which can be accessed from the CCFT home page. The guidance document provides a step-by-step guide on how to use 2FA and has a dedicated section to Frequently asked Questions. The document can be accessed by clicking the 'Click here for details on how to register' button as highlighted in the green outline below. This then opens the guidance which also contains the link to the registration video. Should you require assistance, please call e-Sourcing helpdesk on 0203 868 2859.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
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        "tenderPeriod": {
            "endDate": "2025-08-15T17:00:00+01:00"
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        "enquiryPeriod": {
            "endDate": "2025-08-01T17:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-01-19T23:59:59+00:00"
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        "documents": [
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                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
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                "id": "037989-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/037989-2025",
                "datePublished": "2025-07-07T16:23:21+01:00",
                "format": "text/html"
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        "hasRecurrence": true,
        "recurrence": {
            "dates": [
                {
                    "startDate": "2035-01-02T23:59:59+00:00"
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        "contractTerms": {
            "financialTerms": "As per tender documents"
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        "riskDetails": "N/A"
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    "bids": {
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                            "description": "Breakdown and recovery services for commercial vehicles"
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                            "description": "Breakdown and recovery services for buses"
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                            "description": "Breakdown and recovery services for motorcycles"
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                            "countryName": "United Kingdom"
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                            "country": "GB",
                            "countryName": "United Kingdom"
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            "standstillPeriod": {
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                "maxExtentDate": "2036-06-30T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "The contract has the provision of an extension period(s) of up to a maximum of 48 months. These extension periods will be subject to a) Supplier Performance and b) Business Need"
            },
            "hasOptions": true,
            "options": {
                "description": "The estimated value of this contract is based on the anticipated annual volumes of vehicle recoveries over the contracting term, that can be difficult to predict. This contract will need to include the option to increase the value of this contract, should volumes of recoveries be considerably higher than originally anticipated."
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            "subcontracting": {
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                                "id": "GB-COH-02762997",
                                "name": "FMG Support (RRRM) Ltd"
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                        "description": "1 \"24/7 RESCUE AND RECOVERY (MEMBURY) LTD 07331382 Statutory Removal and Storage of Vehicles\" 2 \"A J AUTOS RECOVERY LTD 12661764 Statutory Removal and Storage of Vehicles\" 3 \"ALPHA RECOVERY LIMITED 03093797 Statutory Removal and Storage of Vehicles\" 4 \"AMS RECOVERY LTD 14528578 Statutory Removal and Storage of Vehicles\" 5 \"AUTO SUPPORT LIMITED 06766993 Statutory Removal and Storage of Vehicles\" 6 \"AUTOMANIA LIMITED 04178863 Statutory Removal and Storage of Vehicles\" 7 \"AUTORESCUE (1990) LIMITED 03430769 Statutory Removal and Storage of Vehicles\" 8 \"AUTORITE INDUSTRIES WILLENHALL LIMITED 07379148 Statutory Removal and Storage of Vehicles\" 9 \"BAKERS RECOVERY LIMITED 09456482 Statutory Removal and Storage of Vehicles\" 10 \"BDV RECOVERY LIMITED 06593650 Statutory Removal and Storage of Vehicles\" 11 \"BOARHUNT GARAGE AND RECOVERY SERVICES LTD 12546990 Statutory Removal and Storage of Vehicles\" 12 \"BOWERS THREEWAYS GARAGE LTD 03486390 Statutory Removal and Storage of Vehicles\" 13 \"BUCKLEY MOTORS LIMITED 08131504 Statutory Removal and Storage of Vehicles\" 14 \"BUD RESCUE & RECOVERY LIMITED 05210857 Statutory Removal and Storage of Vehicles\" 15 \"BURROWS RECOVERY LIMITED 04463914 Statutory Removal and Storage of Vehicles\" 16 \"BURTON LOGISTICS LIMITED 07878455 Statutory Removal and Storage of Vehicles\" 17 \"C.F MOTORING SERVICES LTD 03016454 Statutory Removal and Storage of Vehicles\" 18 \"CLYST COMMERCIALS LTD 06381873 Statutory Removal and Storage of Vehicles\" 19 \"COMMERCIAL SERVICES (TADCASTER) LIMITED 01695136 Statutory Removal and Storage of Vehicles\" 20 \"CONNOISSEUR RECOVERY LIMITED 05189919 Statutory Removal and Storage of Vehicles\" 21 \"COTSWOLD VEHICLE RECOVERY LIMITED 05715320 Statutory Removal and Storage of Vehicles\" 22 \"COWAN RECOVERY LTD 01339144 Statutory Removal and Storage of Vehicles\" 23 \"D & G ASSIST LIMITED 09223219 Statutory Removal and Storage of Vehicles\" 24 \"EGERTONS RECOVERY GROUP LIMITED 07270006 Statutory Removal and Storage of Vehicles\" 25 \"ELITE RECOVERY (MIDLANDS) LTD 04924589 Statutory Removal and Storage of Vehicles\" 26 \"F.A.M. COMMERCIALS LTD 07782652 Statutory Removal and Storage of Vehicles\" 27 \"FIELD SERVICES LIMITED 01588913 Statutory Removal and Storage of Vehicles\" 28 \"FILLONGLEY GARAGE LIMITED 06145396 Statutory Removal and Storage of Vehicles\" 29 \"FIRST LINE RECOVERY LIMITED 11234912 Statutory Removal and Storage of Vehicles\" 30 \"FRANK RATCLIFFE & SON LIMITED 03613713 Statutory Removal and Storage of Vehicles\" 31 \"FURNESS CARS AND COMMERCIALS LIMITED SC139437 Statutory Removal and Storage of Vehicles\" 32 \"G. & M.J. CROUCH & SON LIMITED 01200293 Statutory Removal and Storage of Vehicles\" 33 \"HIGHFIELD GARAGE AND RECOVERY LIMITED 06057461 Statutory Removal and Storage of Vehicles\" 34 \"HIGHWAY RECOVERY LIMITED 01588928 Statutory Removal and Storage of Vehicles\" 35 \"HOUGH GREEN GARAGE LIMITED 04424134 Statutory Removal and Storage of Vehicles\" 36 \"HOWLEY QUAY MOTORS LIMITED 04185387 Statutory Removal and Storage of Vehicles\" 37 \"J & K RECOVERY LIMITED 02803811 Statutory Removal and Storage of Vehicles\" 38 \"J.D. MACADAM & SON (RESCUE) LIMITED 07081076 Statutory Removal and Storage of Vehicles\" 39 \"JACKSONS RECOVERY LIMITED 04331788 Statutory Removal and Storage of Vehicles\" 40 \"JC RECOVERY LTD 12694252 Statutory Removal and Storage of Vehicles\" 41 \"JON BEECH RECOVERY LIMITED 03027906 Statutory Removal and Storage of Vehicles\" 42 \"JPW COMMERCIALS LIMITED 05553756 Statutory Removal and Storage of Vehicles\" 43 \"K2 RECOVERY LIMITED 07942770 Statutory Removal and Storage of Vehicles\" 44 \"KELTEK MOTORS 08927442 Statutory Removal and Storage of Vehicles\" 45 \"LANTERN RECOVERY SPECIALISTS PLC 02186762 Statutory Removal and Storage of Vehicles\" 46 \"LEE HIRE LIMITED 02981962 Statutory Removal and Storage of Vehicles\" 47 \"LJ TRANSPORTATION LTD 07008554 Statutory Removal and Storage of Vehicles\" 48 \"LOWES RECOVERY Statutory Removal and Storage of Vehicles\" 49 \"MANCHETTS LIMITED 03960925 Statutory Removal and Storage of Vehicles\" 50 \"MICK GOULD COMMERCIALS LIMITED 03779858 Statutory Removal and Storage of Vehicles\" 51 \"Mike Beer Transport LTD t/a ONLINE MBT 01981266 Statutory Removal and Storage of Vehicles\" 52 \"MMS RECOVERY LIMITED 04377639 Statutory Removal and Storage of Vehicles\" 53 \"MOTOR MOVE (UK) LIMITED 01581786 Statutory Removal and Storage of Vehicles\" 54 \"MOTOR VEHICLE SERVICES (MVS RECOVERY) 12890493 Statutory Removal and Storage of Vehicles\" 55 \"MOUNT PLEASANT MOTORING SERVICES LTD 09121255 Statutory Removal and Storage of Vehicles\" 56 \"N.S. CLARKE TRANSPORT LIMITED 04937479 Statutory Removal and Storage of Vehicles\" 57 \"ND SERVICES LAMBOURN LIMITED 04775535 Statutory Removal and Storage of Vehicles\" 58 \"OASIS RESCUE & RECOVERY LIMITED 09084767 Statutory Removal and Storage of Vehicles\" 59 \"R&S RECOVERY SERVICES LIMITED 05856998 Statutory Removal and Storage of Vehicles\" 60 \"R.S. RECOVERY LIMITED 03407923 Statutory Removal and Storage of Vehicles\" 61 \"RAVENSCROFT MOTOR COMPANY LIMITED 03960801 Statutory Removal and Storage of Vehicles\" 62 \"RECOVERY NORTH WEST LIMITED 04519562 Statutory Removal and Storage of Vehicles\" 63 \"RELIANCE RECOVERY LIMITED 01295803 Statutory Removal and Storage of Vehicles\" 64 \"RICHFORD MOTOR SERVICES LIMITED 03626276 Statutory Removal and Storage of Vehicles\" 65 \"ROCHFORDS GARAGES LIMITED 03653803 Statutory Removal and Storage of Vehicles\" 66 \"RON PERRY (A19 TEST & TUNE) LIMITED 02348432 Statutory Removal and Storage of Vehicles\" 67 \"ROY NEEDHAM (CARS) LTD 04866081 Statutory Removal and Storage of Vehicles\" 68 \"SAUNDERS RECOVERY LIMITED 13921736 Statutory Removal and Storage of Vehicles\" 69 \"SHAWS RECOVERY LIMITED 09974269 Statutory Removal and Storage of Vehicles\" 70 \"SOUTHERN RECOVERY SERVICE TRANSPORT LTD 10445317 Statutory Removal and Storage of Vehicles\" 71 \"STONEYWOOD LIMITED 06425511 Statutory Removal and Storage of Vehicles\" 72 \"STORT MILL RECOVERY LIMITED 07300960 Statutory Removal and Storage of Vehicles\" 73 \"TEARS OF SUTTON BRIDGE LIMITED 03794009 Statutory Removal and Storage of Vehicles\" 74 \"THE MANSFIELD GROUP LIMITED 12243302 Statutory Removal and Storage of Vehicles\" 75 \"WALLS TRUCK SERVIES LIMITED 04409477 Statutory Removal and Storage of Vehicles\" 76 \"WARDS OF BURNLEY LTD 04672548 Statutory Removal and Storage of Vehicles\" 77 \"WESTON RECOVERYSERVICES LIMITED 04775542 Statutory Removal and Storage of Vehicles\" 78 \"YORKSHIRE RESCUE SERVICES LTD 11205391 Statutory Removal and Storage of Vehicles\" 79 \"RAW2K LIMITED 04304363 Vehicle Disposal Partner\""
                    }
                ]
            },
            "documents": [
                {
                    "id": "018594-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/018594-2026",
                    "datePublished": "2026-03-02T15:50:42Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2026-03-02T00:00:00+00:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-05-01T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ]
}