Planning

DVLA Payment Gateway

DRIVER AND VEHICLE LICENSING AGENCY

This public procurement record has 2 releases in its history.

Planning

24 Jul 2025 at 11:07

UK2 - Preliminary Market Engagement Notice
Planning

20 May 2025 at 12:55

UK1 - Pipeline Notice
Summary of the contracting process

The Driver and Vehicle Licensing Agency (DVLA), an executive arm of the Department for Transport (DfT) and central government public authority, is in the planning stage of a procurement process titled "DVLA Payment Gateway". The procurement focuses on the financial and insurance industry category, aiming to integrate a Payment Card Industry (PCI) compliant Payment Gateway with DVLA’s digital and telephony services. The initiative, which is in the planning phase, involves early market engagement to consider routes for procurement. An important milestone is a webinar scheduled for 13th August 2025, from 10:00 to 12:00, intended for interested parties to attend a presentation and participate in a Q&A. Prior to this, engagement participants must register their interest and return a questionnaire by 6th August 2025. The procurement location is Morriston, United Kingdom, with future communications planned for late November 2025.

For businesses seeking growth opportunities, this tender opens avenues specifically for those specialising in PCI-compliant transaction systems, multi-channel payment solutions, and 24/7 service support. Companies proficient in working with large transaction volumes and bilingual service offerings (English and Welsh) are well-suited to compete. The DVLA’s requirements ensure sustained business for the contract duration, beginning 1st June 2027, with possibilities for renewal up to May 2032. This planned procurement encourages entities adept in financial services, corporate finance, and venture capital services to prepare for future tender opportunities.

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Notice Information

Notice Title

DVLA Payment Gateway

Notice Description

DVLA is an Executive Agency of the Department for Transport (DfT). Its primary aims are to facilitate road safety and law enforcement by maintaining accurate registers of drivers and vehicle keepers, and to collect Vehicle Excise Duty (VED). The Buyer requires a Payment Card Industry (PCI) compliant Payment Gateway that meets banking standards, aligns with customer needs, and integrates seamlessly with digital and telephony services. The service must be in place from 1st June 2027 to ensure business continuity. The Payment Gateway must: - Support multi-channel payments (online, telephony and Interactive Voice Recognition (IVR) - Offer customisable hosted payment pages or iFrame - Be usable on a variety of devices, including mobile, in both English and Welsh - Provide a PCI-compliant authorisation and settlement platform - Handle peak loads of 120 transactions per second - Be available 24/7/365 - Include 24/7/365 incident support for Priority 1 and 2 incidents (at minimum) This service will support the Buyer's online and telephony channels for services including, but not limited to: - Electronic Vehicle Licensing - Duplicate V5C documents - Vehicle Personalised Registrations - Vehicle First Registration - Trailer Registration - Enforcement Penalty Payments - Driving Licence Applications - Digital Tachographs (Driver and Company) What's Happening Now DVLA will host a webinar on 13th August 2025, from 10:00 to 12:00, to present a slide pack and facilitate a Q&A session about the service. Before attending, participants are required to complete a questionnaire to support the fact-finding exercise. To register your interest and receive the questionnaire, please email cai.vickery@dvla.gov.uk by 6th August 2025. Include your organisation name and the names, job titles, and email addresses of those wishing to attend. Please note: any information you provide will be treated as background information only and shall not constitute any offer or commitment by either party.

Planning Information

Purpose The purpose of this notice is to support the Driver and Vehicle Licensing Agency (DVLA) in early market engagement ahead of a potential procurement. This engagement is intended as a fact-finding exercise only. Routes to market are still being considered and may be subject to change. This notice is issued in accordance with the Procurement Act 2023 for the purposes of preliminary market engagement. This notice does not formally commence a procurement process. What’s Happening Now DVLA will host a webinar on 13th August 2025, from 10:00 to 12:00, to present a slide pack and facilitate a Q&A session about the service. Before attending, participants are required to complete a questionnaire to support the fact-finding exercise. To register your interest and receive the questionnaire, please email cai.vickery@dvla.gov.uk by 6th August 2025. Include your organisation name and the names, job titles, and email addresses of those wishing to attend. Please note: any information you provide will be treated as background information only and shall not constitute any offer or commitment by either party.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0518d1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/042699-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
26 Nov 2025Expired
Award Date
Not specified
Contract Period
31 May 2027 - 31 May 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DRIVER AND VEHICLE LICENSING AGENCY
Contact Name
Not specified
Contact Email
sourcetopay.helpdesk@dvla.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
MORRISTON
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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