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Passport (Asset Suite 9) maintenance and support 2026

Nuclear Restoration Services Limited

This public procurement record has 5 releases in its history.

Implementation

09 Sep 2026 at 08:30

UK9 - Contract Performance Notice
Award

24 Mar 2026 at 17:09

UK7 - Contract Details Notice
Award

19 Nov 2025 at 16:49

UK6 - Contract Award Notice
Award

13 Nov 2025 at 15:49

UK5 - Transparency Notice
Planning

21 May 2025 at 11:17

UK1 - Pipeline Notice
Summary of the contracting process

Nuclear Restoration Services Limited bought maintenance and support for Passport (Asset Suite 9), a works management and enterprise asset system used across eight NRS sites by around 600 users. The service covers hosting, software maintenance, CPI adjustments, minor upgrades and exit support. Passport supports maintenance scheduling and recording, inventory management, document and records management, and engineering change management. It helps NRS manage assets safely and sustainably, maintain regulatory, security and environmental compliance, understand requirements for assets critical to programmes, and control asset knowledge, performance, risk and expenditure throughout their lifecycle. The work is delivered across NRS sites in the United Kingdom. This is an IT support and managed services requirement, classified under IT services covering consulting, software development, internet and support.

The procurement is complete and the contract is active. NRS used a direct award because changing supplier would create incompatible services and disproportionate technical difficulties in operation or maintenance while its replacement Enterprise Asset Management project is implemented. Hitachi Energy UK Limited was awarded the contract on 19 November 2025, and the contract was signed on 22 December 2025. The contract runs from 1 January 2026 to 31 December 2030, with an optional extension to 31 December 2031 to allow completion of the EAM project. Its value is £4.4 million excluding VAT, or £5.28 million including VAT. The procurement has one lot. Performance measures cover system response times, cyber security, customer service, and staff health and wellbeing, reviewed quarterly.

This award shows demand for suppliers able to support a business-critical enterprise asset and works management platform across multiple nuclear-sector sites and hundreds of users. A credible competitor for a future requirement would need experience maintaining, hosting and upgrading complex asset or maintenance management software, supporting integrations and controlled software change, and managing service exit or transition to a replacement platform. Strong capability in regulatory, security and environmental compliance would be important, together with robust cyber-security risk management across the supply chain. The selected supplier was also expected to provide reliable transaction and customer-service response times, evidence performance through regular reporting and review meetings, communicate proactively about incidents or delays, and maintain effective staff health and wellbeing practices. Experience supporting safety-critical or highly regulated operational environments would strengthen a supplier’s position.

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Notice Information

Notice Title

Passport (Asset Suite 9) maintenance and support 2026

Notice Description

Passport maintenance and support from 2026 Passport is a works management system used to facilitate the delivery and recording of the maintenance schedule activities, ensuring that sites remain compliant with the various regulatory bodies. It is used for work management, inventory management, document and records management and engineering change management including but not limited to: Proactively and sustainably managing assets, ensuring safety, security and environmental compliance is maintained to the relevant standards; Enabling programmes to understand the requirements on assets critical to their programmes, minimising emergent risks; Managing assets in terms of knowledge, performance, risk and expenditure over the lifecycle. The system is used at 8 NRS sites by c. 600 users. The estimated price includes maintenance, hosting, CPI, minor upgrades and exit costs and the term is five years with an option to extend for a 6th year. Terms and conditions of this contract will allow sites to be removed from this contract on a one by one basis as EAM is implemented throughout the business. The transparency notice Contract value is based on the maximum contract extension period therefore it is not a guaranteed value of spend.

Procurement Information

(a) a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b) the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. There is a live procurement to replace Passport and align the Computerised Maintenance Management Systems (CMMS) across NRS. The Enterprise Asset Management (EAM) project is live in Atamis and details can be found under C17423. Ongoing support to Passport will be required whilst the outcome of the EAM project is awaited and EAM is implemented across all NRS sites. Hitachi Energy is neither an excluded or excludable supplier.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051a29
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085161-2026
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
UK9 - Contract Performance Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£4,600,000 £1M-£10M
Lots Value
Not specified
Awards Value
£4,400,000 £1M-£10M
Contracts Value
£4,400,000 £1M-£10M

Notice Dates

Publication Date
9 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
31 Aug 2025Expired
Award Date
19 Nov 202511 months ago
Contract Period
1 Jan 2026 - 31 Dec 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Nuclear Restoration Services Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA3 6GR
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
Not specified
Local Authority
Warrington
Electoral Ward
Birchwood
Westminster Constituency
Warrington North

Supplier Information

Number of Suppliers
1
Supplier Name

Hitachi Energy UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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