Passport (Asset Suite 9) maintenance and support 2026

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            "id": "2023/54",
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        "title": "Passport (Asset Suite 9) maintenance and support 2026",
        "description": "Passport maintenance and support from 2026 Passport is a works management system used to facilitate the delivery and recording of the maintenance schedule activities, ensuring that sites remain compliant with the various regulatory bodies. It is used for work management, inventory management, document and records management and engineering change management including but not limited to: Proactively and sustainably managing assets, ensuring safety, security and environmental compliance is maintained to the relevant standards; Enabling programmes to understand the requirements on assets critical to their programmes, minimising emergent risks; Managing assets in terms of knowledge, performance, risk and expenditure over the lifecycle. The system is used at 8 NRS sites by c. 600 users. The estimated price includes maintenance, hosting, CPI, minor upgrades and exit costs and the term is five years with an option to extend for a 6th year. Terms and conditions of this contract will allow sites to be removed from this contract on a one by one basis as EAM is implemented throughout the business. The transparency notice Contract value is based on the maximum contract extension period therefore it is not a guaranteed value of spend.",
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                    "description": "Demonstrate suitable response times for all transactions by submitting report prior to review meetings. Response times will include all transactions except: Searches, Prompts, Batch Jobs, Initial logins, and transactions that include Microsoft Object Linking And Embedding (OLE). 1 Unacceptable 97.5% < 15 sees, 95%< 5 sees and 82%< 3 sees 2 Poor 98.0% < 15 sees, 96%< 5 sees and 86%< 3 sees 3 Satisfactory 98.5% < 15 sees, 97%< 5 sees and 90%< 3 sees 4 Good 99.0% < 15 sees, 98%< 5 sees and 94%< 3 sees 5 Excellent 99.5% < 15 sees, 99%< 5 sees and 98%< 3 sees",
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                    "description": "Demonstrate action to identify and manage cyber security risks in the delivery of the contract including in the supply chain. Is cyber security managed appropriately and compliant with current standards? Does Hitachi Energy actively engage with The Customer in relation to sharing appropriate and relevant cyber information? 1 Unacceptable Non-compliance which could lead to damage to IT systems or regulatory issue. 2 Poor Non-compliant use of the system by Hitachi Energy. 3 Satisfactory Compliant with legislation and The Customer/contract procedures including the Security Aspects Letter. Maintaining communication with The Cusomter on security clearance details (e.g. clearance levels and dates) through the relevant channels to ensure appropriate IT access can be maintained throughout the contract/disruption to the Hitachi Energys access kept to a minimum. Proactive approach and developing a positive security culture. Standards 4 Good above legislative or The Customer requirements. Presenting ideas for improvement. Evidence of reporting events and unusual occurrences through . appropriate mechanisms. Provide input into quarterly meetings. 5 Excellent Innovative approach. Excellent standards. Embedded security culture. Evidence provided of continuous improvements and plans for the future relevant to the scope of the services and management of cyber security risks.",
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                    "description": "Demonstrate suitable response times for all transactions by submitting report prior to review meetings. Are portal logs responded to on time in accordance with the Customer Experience Policy Guide? Are any extenuating circumstances addressed promptly? Is communication of anticipated delays proactive? 1 Unacceptable =<80% 2 Poor =<85% 3 Satisfactory =>90% 4 Good =>95% 5 Excellent = 100% Response times will include all transactions except: Searches, Prompts, Batch Jobs, Initial logins, and transactions that include Microsoft Object Linking And Embedding (OLE).",
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