Planning

TfL Contact Centre Outsourced Services Framework

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Planning

21 May 2025 at 14:07

UK1 - Pipeline Notice
Summary of the contracting process

A new procurement process is being undertaken by Transport for London (TfL) for the "TfL Contact Centre Outsourced Services Framework." The industry category for this tender is Business Services covering law, marketing, consulting, recruitment, printing, and security. Located in London, UK, this procurement is currently in the planning stage with the notice published on 21 May 2025. Important future dates include a communication notice expected by 31 May 2026, and the contract period is set from 28 May 2027 to 27 May 2031. As a planned framework agreement, this process provides a structured opportunity for suppliers to engage with TfL, a central government public authority.

This framework offers considerable opportunities for businesses specialising in contact centre management and related service solutions. Companies in the fields of consulting, recruitment, and business services can leverage this framework to secure stable, long-term work with a prominent public authority. Suitable contenders would include firms with expertise in outsourcing and efficient handling of large-scale communication operations. The retender provides a competitive environment for businesses looking to align their services with TfL's requirements and expand their footprint in public sector procurements.

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Notice Information

Notice Title

TfL Contact Centre Outsourced Services Framework

Notice Description

Retender of TfL's Contact Centre Outsourced Services Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051b50
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024081-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
31 May 20264 months to go
Award Date
Not specified
Contract Period
27 May 2027 - 27 May 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Reece Chasey
Contact Email
reecechasey@tfl.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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