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Provision of Debt Collection Services

Driver and Vehicle Licensing Agency

This public procurement record has 3 releases in its history.

Planning

07 Jul 2026 at 11:21

UK2 - Preliminary Market Engagement Notice
Planning

15 May 2026 at 15:06

UK2 - Preliminary Market Engagement Notice
Planning

22 May 2025 at 10:58

UK1 - Pipeline Notice
Summary of the contracting process

The Driver and Vehicle Licensing Agency (DVLA) is in the planning stage of a procurement process for the provision of debt collection services, classified under the services industry category. The procurement aims to support the DVLA in recovering outstanding debts related to its statutory functions. Based in Swansea, United Kingdom, the DVLA is a central government body. The procurement process is currently in the preliminary market engagement phase, with a scheduled supplier engagement event on 22 July 2026, for which suppliers must register their interest by 15 July 2026. The intended contract period is from 1 April 2028 to 31 March 2031, with a possibility of extension until 2033. The procurement strategy will follow the UK Procurement Act 2023 and associated regulations.

This procurement presents significant opportunities for businesses, particularly those with expertise in debt collection and financial services regulation, as the DVLA seeks a prime contractor who is FCA regulated. Businesses capable of managing a panel of subcontractors to provide scalable placement capabilities will find an opportunity to expand their portfolio through this contract. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to consider sub-contracting or forming consortia to meet the requirements. The estimated contract value of £25.23 million indicates a substantial investment in services like repayment arrangement, customer contact, and service enrichment, creating pathways for business diversification and growth in the field of collection agency services.

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Notice Information

Notice Title

Provision of Debt Collection Services

Notice Description

The Driver and Vehicle Licensing Agency (DVLA) is undertaking preliminary market engagement in advance of a future procurement for the provision of debt collection services. The requirement will support DVLA in the recovery of outstanding debts arising from its statutory functions. The services are required include a 'prime' contractor who is FCA regulated. Interested parties are required to have the capacity and capability to oversee a panel of subcontracted DCA's to provide continuity and scalable placement capability across the lifecycle of the DVLA debt collection process. Suppliers who are interested in this opportunity must have the capability to arrange re-payment of each DVLA case whilst carrying out services such as: * Enrichment; * Segmentation (based upon customer circumstances and propensity to pay); * Continuous Improvement; * Management Reporting; * Varying customer contact and engagement activities; * Signposting for vulnerable customers; * Resolution of customer's outstanding debt, or setting up payment plans, dependent on individual customer circumstances. DVLA is seeking feedback from the market to understand current market capability and capacity, explore innovative approaches to debt recovery and customer engagement, inform the development of the procurement strategy and commercial model, and help shape the future service specification and contractual documentation. For information purposes, DVLA currently out-source circa 60k - 70k placements per month with a current placement period of up to 18 months. (this amount is subject to fluctuation) DVLA would welcome approaches from the market including sub-contracting or consortium bidding in order to deliver the 'Managed Service' requirement. This engagement follows the preliminary market engagement activity previously published under notice reference 2026/S 000-044985 (CRN-25-10).

Planning Information

Date: 22 July 2026 Time: 10:00 – 16:00 Venue: The Richard Ley Development Centre (RLDC) Upper Fforest Way, Swansea SA7 0AN The event will provide an overview of DVLA's anticipated requirement, details of the proposed procurement timetable, information on DVLA's objectives and requirements, opportunities for suppliers to ask questions, and opportunities for suppliers to provide feedback on market capability, service delivery approaches and commercial considerations. Participation in this market engagement exercise is voluntary. Attendance at the event, or participation in any associated engagement activity, will not provide any supplier with an advantage in any future procurement process. Any future procurement opportunity will be conducted separately and in accordance with the Procurement Act 2023 and associated regulations. Suppliers wishing to attend the engagement event should confirm their interest and provide any responses by 17:00 on 15 July 2026. Please be advised attendance will be limited to a maximum of 3 people per company.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051cfe
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063548-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£25,230,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
14 Dec 20264 months to go
Award Date
Not specified
Contract Period
1 Apr 2028 - 31 Mar 2031 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Driver and Vehicle Licensing Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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