Planning

Housing Management System

THIRTEEN HOUSING GROUP LIMITED

This public procurement record has 2 releases in its history.

Planning

31 Jul 2025 at 13:33

Planning

22 May 2025 at 13:14

Summary of the contracting process

Thirteen Housing Group Limited, a sub-central government public authority based in Middlesbrough, is in the planning stage of a procurement process for a Housing Management System. This initiative, identified as THIR 24 211, focuses on enhancing customer service and experience through IT system improvements. The industry category is services, specifically Customer Relationship Management software development. Coverage extends across multiple regions in the United Kingdom, specifically UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. The preliminary market engagement culminated on 22 May 2025, and the future notice date is anticipated by 1 September 2025.

This procurement process represents a significant opportunity for service providers, particularly those specialising in CRM software development, to partner with Thirteen Housing Group. The competitive flexible procedure seeks innovation and efficiency from suppliers, which could include small and medium-sized enterprises (SMEs) due to the suitability considerations. Companies capable of offering modern, adaptable solutions for housing management will find this tender appealing, as it aligns with Thirteen Housing Group’s objectives to optimise their operations and improve tenant interaction. Successful engagement could lead to a robust contractual period starting from 5 January 2026, with potential extensions, thereby fostering long-term business growth and collaboration.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Housing Management System

Notice Description

Thirteen Housing Group are currently assessing options to improve customer service and experience delivered, which may include changes to the IT systems providing housing management and related functions. As part of this assessment, we are engaging with suppliers to determine a high-level overview of potential options. We will use the outcome of the Preliminary Market Engagement to inform the most suitable route to market. Please register on the Thirteen Housing Group's In-tend procurement portal and you will be able to place a bid if and when the tender goes live. https://www.thirteengroup.co.uk/page/procurement.

Planning Information

A range of solutions were demonstrated to help the Project Team form a clearer understanding of requirements to inform the business case. The suppliers demonstrated were: Civica, Rubixx, MIS, Meritec, MRI and NEC.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051e0a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044800-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20256 months ago
Submission Deadline
Not specified
Future Notice Date
1 Sep 2025Expired
Award Date
Not specified
Contract Period
5 Jan 2026 - 4 Jan 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
THIRTEEN HOUSING GROUP LIMITED
Contact Name
Michael Alderson
Contact Email
procurement@thirteengroup.co.uk
Contact Phone
Not specified

Buyer Location

Locality
MIDDLESBROUGH
Postcode
TS2 1QG
Post Town
Cleveland
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC32 South Teesside
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)

Local Authority
Middlesbrough
Electoral Ward
Central
Westminster Constituency
Middlesbrough and Thornaby East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-051e0a-2025-07-31T14:33:11+01:00",
    "date": "2025-07-31T14:33:11+01:00",
    "ocid": "ocds-h6vhtk-051e0a",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "024933-2025",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK1",
                "description": "Pipeline notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/024933-2025",
                "datePublished": "2025-05-22T14:14:08+01:00",
                "format": "text/html"
            },
            {
                "id": "044800-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/044800-2025",
                "datePublished": "2025-07-31T14:33:11+01:00",
                "format": "text/html"
            }
        ],
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "A range of solutions were demonstrated to help the Project Team form a clearer understanding of requirements to inform the business case. The suppliers demonstrated were: Civica, Rubixx, MIS, Meritec, MRI and NEC.",
                "dateMet": "2025-05-22T00:00:00+01:00",
                "status": "met"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-MPR-7522",
            "name": "Thirteen Housing Group Limited",
            "identifier": {
                "scheme": "GB-MPR",
                "id": "7522"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PYPT-9749-ZYLR"
                }
            ],
            "address": {
                "streetAddress": "2 Hudson Quay, Windward Way",
                "locality": "MIDDLESBROUGH",
                "postalCode": "TS2 1QG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC12"
            },
            "contactPoint": {
                "email": "procurement@thirteengroup.co.uk",
                "name": "Michael Alderson"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-MPR-7522",
        "name": "Thirteen Housing Group Limited"
    },
    "tender": {
        "id": "THIR 24 211",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Housing Management System",
        "description": "Thirteen Housing Group are currently assessing options to improve customer service and experience delivered, which may include changes to the IT systems providing housing management and related functions. As part of this assessment, we are engaging with suppliers to determine a high-level overview of potential options. We will use the outcome of the Preliminary Market Engagement to inform the most suitable route to market. Please register on the Thirteen Housing Group's In-tend procurement portal and you will be able to place a bid if and when the tender goes live. https://www.thirteengroup.co.uk/page/procurement.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72212445",
                        "description": "Customer Relation Management software development services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethodDetails": "Competitive flexible procedure",
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-01-05T00:00:00Z",
                    "endDate": "2029-01-04T23:59:59Z",
                    "maxExtentDate": "2031-01-04T23:59:59Z"
                },
                "hasRenewal": true,
                "status": "planned"
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-09-01T23:59:59+01:00"
        },
        "status": "planned"
    },
    "language": "en"
}