Award

Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart)

ANCHOR HANOVER GROUP

This public procurement record has 3 releases in its history.

Award

11 Jul 2025 at 07:38

Award

23 May 2025 at 10:36

Award

22 May 2025 at 13:54

Summary of the contracting process

The Anchor Hanover Group, a sub-central public authority in Bradford, United Kingdom, has completed a direct award contract for the continuation of Civica UK's services for their Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart) systems. This decision, finalized on 13 June 2025, is part of a planned technological integration that spans from 14 June 2025 to 31 May 2028. Falling under the "goods" category, the direct award was chosen to ensure the seamless expansion of existing services without facing operational disruptions or technical incompatibilities. The contract, valued at £459,000 gross, supports Anchor's overarching digital strategy, while legal compliance is maintained under UK legislation 2023/54.

This contract presents significant opportunities for businesses with strong expertise in IT software and system integration, especially those familiar with the requirements of care home management. While the current procurement method was a direct award, Anchor may move towards a competitive tender process following the current contract period, which would be an opportunity for IT service providers and software developers to engage in future collaborations with large-scale public authorities. Small and medium enterprises (SMEs) and organisations with digital transformation capabilities would be well-positioned to express their interest, particularly if they can offer continuity and enhanced integration solutions within the public care sector.

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Notice Title

Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart)

Notice Description

Anchor has been using Civica's Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart) for a number of years with the technology used across Anchor's Care Homes and is integrated with our HR & Finance System. This renewal will ensure continuity of services whilst Anchor develops its Digital Strategy of the future.

Procurement Information

The direct award justification is to allow Anchor to award a public contract to an existing supplier who supplied the original software, as an 'extension' to existing services. Concerns the supply of services by the existing supplier which are intended as an extension to existing services:- a. A change in supplier would result in services that are different from or incompatible with, existing goods, services or works b. The difference or incompatibility would result in disproportionate technical difficulties in operations or maintenance. Anchor has been using Civica Smart and TimeSmart for a number of years, and it is deeply embedded within Anchor's Care Homes & the platform is also integrated with our HR & Finance System. Given Anchor's long-standing investment in and integration with Civica's Smart and TimeSmart platform, renewing the agreement is crucial to maintaining operational efficiency and supporting ongoing digital transformation initiatives therefore switching to a different vendor at this stage would require significant changes and could lead to operational disruptions. Anchor is developing it's Digital Strategy over this period and we would be looking to undertake a competitive tendering procedure at the end of this extension (unless there are any delays in delivering the Digital Strategy).

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051e60
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039105-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48100000 - Industry specific software package

48517000 - IT software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£382,500 £100K-£500K
Contracts Value
£385,200 £100K-£500K

Notice Dates

Publication Date
11 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 May 20259 months ago
Contract Period
13 Jun 2025 - 31 May 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
ANCHOR HANOVER GROUP
Contact Name
Not specified
Contact Email
allen.norman@anchor.org.uk
Contact Phone
Not specified

Buyer Location

Locality
BRADFORD
Postcode
BD1 2ST
Post Town
Bradford
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified

Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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