Award

Microsoft Unified Support Service

ANCHOR HANOVER GROUP

This public procurement record has 3 releases in its history.

Award

11 Jul 2025 at 07:58

Award

23 May 2025 at 10:58

Award

22 May 2025 at 13:56

Summary of the contracting process

The Anchor Hanover Group, a sub-central government public authority based in Bradford, United Kingdom, has extended the procurement contract for "Microsoft Unified Support Service" for their Microsoft products, including Azure and O365. This direct award contract, valued at £188,607 (gross amount £226,328), commenced on 25th June 2025 and will conclude on 25th July 2026. The procurement, hosted by Microsoft Limited located in Reading, is classified under software support services with procurement completed through a direct approach, evidencing the exclusive capability of Microsoft to meet the requisite support needs without technical challenges and disruption to operations.

Whilst the procurement method of direct award is specialised, the opportunity underscores the potential for companies capable of providing complementary services to Anchor Hanover Group's current IT infrastructure. Businesses with a focus on IT consultancy, integration with Microsoft products, or providing enhanced digital solutions would find competitive advantages in this landscape. This ongoing procurement highlights the need for specialised synergy with existing vendor infrastructure, presenting operational efficiency opportunities for expert IT service providers and offering pathways to establish or deepen partnerships with such public organisations.

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Notice Title

Microsoft Unified Support Service

Notice Description

The contract extension is for Microsoft unified Support service which is a heightened level of support for all Microsoft products. Anchor has invested heavily in Microsoft products and this extension of support is necessary as it covers all of Anchor's Azure and O365 products from them.

Procurement Information

The direct award justification is to allow Anchor to award a public contract to an existing supplier who supplies core IT services and software, as an 'extension' to existing services. Concerns the supply of services by the existing supplier which are intended as an extension to existing services:- a. A change in supplier would result in services that are different from or incompatible with, existing goods, services or works b. The difference or incompatibility would result in disproportionate technical difficulties in operations or maintenance. Microsoft are the only supplier to offer this level of direct support and thus a different supplier would be incompatible and would result in disproportionate technical difficulties in maintenance of our extensive Microsoft estate. This is an essential component to provide Microsoft support, any problems that could not be escalated to Microsoft and receive the appropriate level of support could impact Anchor operations reliant on Microsoft systems and thus have significant cost impact Contract renewal is annually (at Microsoft's request) and is likely to be required for the foreseeable future as Anchor is unlikely to move away from Microsoft products.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051e62
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039113-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£188,607 £100K-£500K
Contracts Value
£188,607 £100K-£500K

Notice Dates

Publication Date
11 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 May 20259 months ago
Contract Period
25 Jun 2025 - 25 Jul 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
ANCHOR HANOVER GROUP
Contact Name
Not specified
Contact Email
allen.norman@anchor.org.uk
Contact Phone
Not specified

Buyer Location

Locality
BRADFORD
Postcode
BD1 2ST
Post Town
Bradford
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified

Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

MICROSOFT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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