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Infrastructure Support Service for Charity, Community and Faith Organisations

London Borough of Sutton

This public procurement record has 5 releases in its history.

Award

11 Aug 2026 at 08:30

UK7 - Contract Details Notice
Award

30 Mar 2026 at 14:44

UK6 - Contract Award Notice
Tender

20 Aug 2025 at 16:33

UK4 - Tender Notice
Planning

24 Jun 2025 at 14:07

UK2 - Preliminary Market Engagement Notice
Planning

23 May 2025 at 15:33

UK1 - Pipeline Notice
Summary of the contracting process

The London Borough of Sutton commissioned an infrastructure support service for charity, community and faith organisations across Sutton. The service is intended to help local voluntary and community organisations establish, grow, recruit volunteers and become more financially resilient, supporting vulnerable residents and strengthening community activity. Expected activities include volunteer recruitment, governance support such as help to become a registered charity or community interest company, learning and development, advocacy, and ensuring organisations’ needs are represented in local and regional policy-making. The procurement covers community, social and personal services, with associated health and social work services. Delivery is across Sutton. The appointed service is led by Community Action Sutton, with Volunteer Centre Sutton identified for part of the delivery through subcontracting.

The procurement is complete and has been awarded through an open competitive flexible procedure with two stages: conditions of participation followed by tender. One bid was received, from a voluntary, community or social enterprise. Community Action Sutton was awarded the contract on 12 December 2025; Volunteer Centre Sutton is identified as its subcontractor. The award and contract value is £1,925,000 excluding VAT (£2,310,000 including VAT). The contract was signed on 31 March 2026 and runs from 14 April 2026 to 13 April 2029, with two possible two-year extensions, subject to performance and mutual agreement, giving a maximum end date of 13 April 2033. Evaluation was 80% quality and 20% price. Quality covered delivery, engagement, collaboration, volunteer recruitment, scenarios, mobilisation and social value.

This requirement suits voluntary, community and faith-sector organisations or partnerships with demonstrable experience delivering infrastructure support to local community organisations. A credible future supplier would need practical experience helping organisations establish and grow, improve governance, recruit volunteers, build financial resilience and access learning and development. The assessment also indicates the importance of suitable premises, in-person staff presence and multi-channel support, alongside strong equality, diversity and inclusion practice. Suppliers would need a clear delivery model, effective communication, engagement and outreach, and the ability to connect organisations so they can collaborate. Experience responding to operational scenarios and delivering a structured mobilisation plan would be important. The scale and breadth of the service favour an organisation with sufficient capacity to coordinate borough-wide support and manage specialist delivery partners.

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Notice Information

Notice Title

Infrastructure Support Service for Charity, Community and Faith Organisations

Notice Description

The London Borough of Sutton has commissioned an Infrastructure Support Service for Charity, Community and Faith Organisations. Charity, Community and Faith Organisations across the borough play a vital role in supporting vulnerable residents, bringing communities together to make a difference in their local areas, and ultimately ensure Sutton is a place where people from all backgrounds feel included and get on well together. Maintaining an active and resilient voluntary and community sector is key to delivering on the Council's objectives as set out in the corporate plan, Ambitious for Sutton. Through working in partnership with Charity, Community and Faith Organisations and supporting them to thrive, The Council can ensure that more residents benefit from involvement in local projects and events, and vulnerable people are supported to address challenges such as social isolation and the rising cost of living. 'Infrastructure services' are a wide range of support for Charity, Community and Faith Organisations delivering a significant amount of social value by supporting such organisations to establish, grow, recruit volunteers and become more financially resilient. These 'infrastructure services' include, but are not limited to, areas such as: Volunteer recruitment; support with governance matters (e.g. support to become a registered charity or community interest company); delivering learning and development opportunities; advocacy; ensuring the needs of Charity, Community and Faith Organisations are championed as part of local and regional policy making. The contract is awarded to Community Action Sutton and Volunteer Centre Sutton. The contract was signed retrospectively on the 1 June 2026.

Lot Information

Lot 1

Renewal: There are two extensions available each for a period of two years (2 x 2 years). The extensions will be dependent on performance and mutual agreement between the London Borough of Sutton and the future supplier.

Planning Information

Sutton Council is committed to supporting the development of Charity, Community and Faith (CCF) Organisations across the borough. This recognises the vital role that such organisations play in supporting vulnerable residents, bringing communities together to deliver positive change, and ultimately making Sutton a place where people from all backgrounds feel included and get on well together. The London Borough of Sutton is seeking market engagement with organisations prior to procurement. The value of this contract is estimated at £275k per year. The contract will be awarded for three years initially with two opportunities to extend for a further two years at years 3 and 5 based on performance (3 + 2 + 2). The Council will look to award the contract by Autumn/Winter 2025 with the new contract starting in April 2026. Market Engagement Suppliers are asked to note that this market engagement is not an Invitation to Tender or a request for formal expressions of interest. Responses from interested parties will be used to support market research and help inform the final specification only. This contract is funded by the Council and provides Charity, Community and Faith (CCF) Organisations in Sutton with a wide range of support. If you would like to be included in this Market Engagement please choose a date time from those listed on this google form - https://forms.gle/XLZQktjsL6bKMehr9 A meeting invite will then be sent to you for w/c 30/6/25. More information is can be found in the documents available via the London Tender Portal https://www.londontenders.org/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0523e2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075984-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85000000 - Health and social work services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£1,925,000 £1M-£10M
Lots Value
£1,925,000 £1M-£10M
Awards Value
£1,925,000 £1M-£10M
Contracts Value
£1,925,000 £1M-£10M

Notice Dates

Publication Date
11 Aug 20262 weeks ago
Submission Deadline
15 Sep 2025Expired
Future Notice Date
1 Aug 2025Expired
Award Date
12 Dec 20258 months ago
Contract Period
14 Apr 2026 - 13 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Sutton
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUTTON
Postcode
SM1 1EA
Postcode Area
Sutton
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLI63 Merton, Kingston upon Thames and Sutton
Local Authority
Sutton
Electoral Ward
Sutton Central
Westminster Constituency
Sutton and Cheam

Supplier Information

Number of Suppliers
1
Supplier Name

COMMUNITY ACTION SUTTON

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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