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DHSC: CNO: National Breast Feeding Helpline 2026-2031

Department of Health & Social Care

This public procurement record has 7 releases in its history.

AwardUpdate

02 Jul 2026 at 13:14

UK6 - Contract Award Notice
Award

02 Jul 2026 at 13:01

UK6 - Contract Award Notice
TenderUpdate

30 Apr 2026 at 16:27

UK4 - Tender Notice
Tender

30 Apr 2026 at 16:06

UK4 - Tender Notice
PlanningUpdate

18 Aug 2025 at 22:17

UK2 - Preliminary Market Engagement Notice
Planning

18 Aug 2025 at 22:15

UK2 - Preliminary Market Engagement Notice
Planning

23 May 2025 at 16:08

UK1 - Pipeline Notice
Summary of the contracting process

The Department of Health & Social Care in London has concluded the procurement process for the delivery of the National Breastfeeding Helpline, scheduled from 2026 to 2031. This helpline offers crucial breastfeeding information and support through a 24-hour service across the UK, under the services category. The procurement method utilized was an open procedure, which was completed with the active award date on 23rd June 2026. The awarded contract, valued at approximately £5,974,748.40 gross, starts on 14th July 2026 and initially runs until April 2029, with an option to extend up to April 2031. Key delivery locations include regions all over the UK, reflecting the national scope of the service.

This project presents a valuable opportunity for businesses specialising in call centre and guidance services, especially those adept in health-related communication and support services. It was particularly suitable for large organisations as evidenced by the successful award to The Breastfeeding Network. Small and medium enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs) were encouraged to participate, with three SMEs making it to the final bidding stage. With a strong focus on quality assurance, safeguarding, and performance reporting, this contract highlights business growth prospects in the health and social care service arena, especially for companies committed to non-judgemental, evidence-based service delivery and those capable of managing a complex, multi-faceted public helpline.

How relevant is this notice?

Notice Information

Notice Title

DHSC: CNO: National Breast Feeding Helpline 2026-2031

Notice Description

Delivery of the National Breastfeeding Helpline, which provides breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK.

Lot Information

Lot 1

Renewal: The contract has the option to extend for a further 24 months, in 12 month periods

Planning Information

As described in this preliminary engagement notice, DHSC is seeking potential providers who are interested in bidding for the National Breastfeeding Helpline, which will provide breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK. Potential providers should register their interest by the date specified within this notice. Following the market engagement event, DHSC will issue follow-up questionnaires to attendees to obtain feedback on the outline specification, and the likelihood of success of the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052446
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062246-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79512000 - Call centre

85312310 - Guidance services

Notice Value(s)

Tender Value
£5,598,500 £1M-£10M
Lots Value
£5,598,500 £1M-£10M
Awards Value
£4,978,957 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Jul 20261 months ago
Submission Deadline
4 Jun 2026Expired
Future Notice Date
20 Oct 2025Expired
Award Date
23 Jun 20262 months ago
Contract Period
14 Jul 2026 - 13 Apr 2029 2-3 years
Recurrence
2029-01-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department of Health & Social Care
Additional Buyers

DHSC, London

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLL1 West Wales and The Valleys, TLL14 South West Wales, TLL2 East Wales, TLM Scotland, TLM5 North Eastern Scotland, TLM7 Eastern Scotland, TLM8 West Central Scotland, TLM9 Southern Scotland, TLN Northern Ireland, TLN0 Northern Ireland
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

The Breastfeeding Network

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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